Trusted Agent profile · SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotAsk for Ella Burnet
Ella very helpful. She went out of her way to arrange a viewing at short notice. The effort and commitment that Ella put into this beautiful property it's a shame that the landlord doesn't get to see this brilliant side.Ella thanks for your help and God bless you.
Hi, thank you for the review. Ella will be ever so pleased with the feedback.
5/5
TrustpilotAmazing service received from the team
Amazing service received from the team! Tillie in particular followed up consistently and was very patient explaining all the questions we asked.
Thank you for the review, it is much appreciated!
5/5
TrustpilotJust sold through charters very happy…
Just sold through charters very happy with the service I have received would highly recommend.luke has been lovely through out and very helpful also Cameron 😊
Michelle, thank you for the review. Both Cameron and Luke will be delighted to hear.
5/5
TrustpilotNegotiators and Sales Team
Your staff Jo Kayleigh Lee Ed and others have been absolutely brilliant helping us all the way- I can thoroughly recommend Charters to anyone looking to move/buy a house
Thanks Nick!
4/5
TrustpilotMatthew showed us around the property…
Matthew showed us around the property very well explaining us everything and answering all of our questions very well.
Thank you.
1/5
TrustpilotAwful
Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice and then phoned ostensibly to 'apologise' - in fact, to tell me further booking were scheduled with less than 24 hours notice in violation of the lease.Be warned also that in 2022 they took over the portfolio and staff of St Moores Lettings, which were one of the worst estate agents in Southampton. This company lied about major problems with properties in order to tenants to get them to sign tenancies, didn't fix things in the flat properly and were generally rude, unhelpful and money-grubbing. As such, be extremely wary if renting a property from Charters that was formerly managed by St Moores as there will almost certainly be serious issues with it.
5/5
TrustpilotIt has been a pleasure dealing with…
It has been a pleasure dealing with Sophie PIncredible customer service, professional, empathetic, thoughtful and thorough! Thank you for your service thus far
Thank you for your feedback!
5/5
TrustpilotFirst time renting.
First time renting was made so much easier by the help and advice provided by Chloe. I was given the links to complete the transaction very quickly and smoothly.
Paul, thank you for this review, both Ollie and Storme will be delighted.
5/5
TrustpilotThank you forgetting my house sold in…time to go to are new lifestyle
Thank you forgetting my house sold in two days. Gemma thank you so much for helping me though all the stress. But we are there now. Great job
Thank you for taking the time to review the service you have received. Gemma will be delighted.
5/5
TrustpilotThanks very much again to Charters for…
Thanks very much again to Charters for assisting me to find tenants for my rental property. Gary and Sarah couldn’t be more helpful and do everything possible to make the whole process a smooth one. Thank you!
Laura, thank you for the review, it is much appreciated.
5/5
TrustpilotI’ve had excellent service from…
I’ve had excellent service from Charters. Very good advice and information throughout and always felt I could talk to them and get straightforward feedback.
Thanks for the review Nick.
5/5
TrustpilotHuge thanks to Jo Goddard
Huge thanks to Jo Goddard. She worked so hard to make my house purchase happen.It wasn't a straight forward chain and there were many stumbling issues. But Jo kept professional and always kept in contact with me.Thank you so much Jo for your patience and support.
Thank you for the feedback, really appreciates this.
5/5
TrustpilotAbove and beyond. Would recommend
Sarah Bainbridge helped us to find a beautiful flat. She was very friendly, knowledgeable and communicative. Sarah and her colleagues were very efficient, even when helping us outside of working hours and on the weekend. Overall, a great experience and highly recommend Charters.
Hi Richard, thank you so much for reviewing the service received. Sarah will be delighted with this.
5/5
TrustpilotAbsolutely 5* experience letting with…
Absolutely 5* experience letting with Charters Park Gate. From point of contact to first viewing, Jonny managed to meet my expectations with pricing and time scales. Within a matter of days, a new tenant has been found.
Thank you Georgina, Jonny will be delighted!
5/5
GoogleCharters are fantastic to work with, we initially turned up to Charters to register our interest within the area, after only a few weeks we were contacted to view a property that matched our criteria. Nathan met us at the property and we …
Thank you for taking the time to review the service you received.
5/5
TrustpilotI had a great experience with them…
I had a great experience with them especially to Sophie Pickering for explaining thoroughly the essential things that I need to do. More power to your team.
Thank you Hazel!
5/5
TrustpilotVery helpful and quick turnaround
My wife and I went to view a property to let by Charters on a Monday, and by the Tuesday our offer had been accepted and a move in date planned. Lily, the lettings negotiator was professional, attentive and informative. Couldn’t rate the experience any better.
5/5
TrustpilotFaultless service
Thankyou to Jacqui, Kirstie, Cheryl and Louise for making the tenant finding, pre tenancy and management of the property an easy and enjoyable process.
Thank you for taking the time to leave a review!
5/5
TrustpilotGood experience so far...
The admin person I dealt with up my property online (photos etc) was prompt, helpful and friendly. Couldn't have been better. Whether the estate agent who I'll be dealing with now is as good as her remains to be seen.
Hi Clare, thank you for reviewing the service received.
5/5
GoogleWe used Charters Estate agents ( Adam and Leslie ) to help us secure rental property at Waltham Chase whilst living overseas . We are delighted to say that their service was exceptional. They responded to our queries promptly and was always willing to assist us . I highly recommend them.
Thank you Indira! This is great to hear.
5/5
GoogleBeen assisted with mortgages throughout raising rates environment by Simon Randall Coles. Very efficient and knows what to ask to get the applications through without too many hiccups or delays! Reasonable fees compared with other mortgage brokers too . All round good value
Thank you for taking the time to review the service you received.
5/5
TrustpilotSophie B- Southampton Branch
We have viewed multiple properties now with Sophie from the Southampton branch. She is always a joy to speak to and very efficient! Very grateful for her help with our home search.
Thank you for taking the time to leave a review!
5/5
TrustpilotSophie in the Southampton office…
Sophie in the Southampton office provided a very helpful, friendly and efficient service which made the whole process much easier. Many thanks👍🏼
Thanks!
5/5
TrustpilotJake Davis has provided helpful updates…
Jake Davis has provided helpful updates and kept in touch throughout all stages of the new tenancy. The re-letting has been handled quickly and efficiently by all members of the Charters team. Many thanks, Jon
Jon, thank you for writing the review, it is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
