Trusted Agent profile · SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Customer Experience
ALEXA HEINRICH, one of the property managers at Charters Estate Agents, works in a professional way and I have experience a great customer service from her.
Bola, thank you for the review!
5/5
TrustpilotReceived a very good response from Mr…
Received a very good response from Mr Andy Jerram
Thank you Anil!
5/5
TrustpilotExcellent service
The service provided by all the Charters staff has been straightforward and speedy. The photos of our property are excellent and we were able to tweak the property description prior to publication.
Hi! Thank you for sharing your review of our service.
5/5
TrustpilotCommunication was great
Communication was great. Very friendly and informative. Great help
Thank you!
5/5
TrustpilotGreat to have appointed Charter for my…
Great to have appointed Charter for my property rental. Special thanks for Sarah Bainbridge’s professional support. She is very kind, responsible, accommodating and always responsive. I can say she’s the best agent I have ever met.
Kit, thank you for the feedback, really appreciates this.
5/5
TrustpilotI can't recommend Charters highly…
I can't recommend Charters highly enough. I've had many experiences with other estate agents over the years and Charters is by far the most professional, knowledgable and helpful agents I have dealt with. Wouldn't consider using anyone else.
Thank you for the amazing review!
5/5
TrustpilotThanks to NL
Review specifically for NL (s'ton branch), super helpful and was great at keeping us in the loop with properties coming up that could be right for us- we appreciated this, Thankyou
Thank you so much for the review, Ned Lowe will be so delighted.
1/5
TrustpilotNeed to be careful
We live away from the property, so asked to find a tenant as well as manage it. It took months to find the new tenant, and the surprisingly electric bill we got for the empty period of the property, was more than double compered to when someone was living there. We made enquire about it, but they did not want to do anything about it and start telling me if we visited and used it, of cause not! also inventory Clark from Charters made numerous mistakes, she did not notice the net curtains were missing, that had been taken by previous tenant, miscount the number of keys, and so on. so please be careful to dealt with them.
5/5
TrustpilotGreat service
Great service, Sophie Buontempo has super approach to the costumers. Always responding promptly to phone calls and emails. She is very flexible with viewing times and dates. Happy to help and very profesional.
Hi Karolina, your review is greatly appreciated. Thank you!
5/5
TrustpilotThanks Jo!
Jo Goddard has gone above and beyond in communicating updates and finding solutions to lots of different problems across the whole chain. We've really appreciated her communication and efficiency from start to finish. Thanks Jo and team!
Thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotGood house hunting experience
Tilly always kept me informed and was always very helpful. We didn't go with Charters in the end but no issues at all.
Thank you, Kat!
5/5
TrustpilotSelling process
Good friendly & timely communication during the whole process of property sale to completion.
Thank you!
5/5
TrustpilotVery helpful and responded quickly and…
Very helpful and responded quickly and well to comments.
Thanks Tony
5/5
TrustpilotI had the pleasure of engaging with the…
I had the pleasure of engaging with the staff (Ed, Richard and Louis) from Charters Estate Agents in Alton; extremely professional, delivery and customer focused. Would definitely welcome future engagement with this team for my property needs.
Thanks for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotWant to thank my property manager Toni…
Want to thank my property manager Toni at charters Southampton! She has been truly amazing, helping me with any maintenance and checking in regularly! She hasn’t been the property manager long but wow is she doing great!
Thank you for the kind words, Toni will be so pleased with the feedback.
5/5
TrustpilotGreat advice from Phil at Southampton…
Great advice from Phil at Southampton which led to a prompt offer. Helpful and friendly staff have made everything simple so far. Many thanks all round.
David, thank you for the review!
1/5
GoogleWe came home from holiday to find that Charters had put up a ‘For Sale’ sign outside our house. Needless to say, it wasn’t for sale. The jobsworth I first spoke to wasn’t interested. I eventually found someone who was, who expressed great regret, and who promised to collect the sign. After a week, and a reminder call, nothing had happened, so it went in the bin. Do they take that much care when selling houses?
5/5
GoogleGreat experience to date with the team at Charters. Extremely friendly, helpful and efficient team. Jasper worked on getting our property in front of buyers within 24 hours and Rebecca did a great job of selling the property in record speed. Would highly recommend.
Thank you for taking the time to review the service you received.
5/5
TrustpilotAmazing experience with Sarah!
All throughout the process of being able to rent a flat, Sarah helped us from start to finish with amazing efficiency and answered any questions we had. I would definitely recommend using charters!!
Thank you Maddison!
5/5
TrustpilotGiovanna Palmentieri from Charters…
Giovanna Palmentieri from Charters lettings has been extremely helpful from the start of our tenancy and throughout in assisting with queries promptly and efficiently. A great help in getting things done and questions answered!
Hi Mia, thank you for the feedback, really appreciate it.
4/5
TrustpilotOverall a positive experience.
I have bought my new home through Charters. On the whole have found them helpful, friendly and polite (Kayleigh especially has tried very hard to ensure a smooth sale).
Hi Penny, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotJolly good 🙂
Professional, courteous, efficient. Jolly good.
5/5
TrustpilotGreat service at Charter's Farnham Kirstie at the Farnham branch of…
Kirstie at the Farnham branch of Charter's has been very helpful and informative with the letting process, and has really worked hard with securing the property for us.
Thanks Emma!
5/5
TrustpilotExcellent service
Ella has helped massively in our search for a flat in Southampton, making the process very easy to navigate.
Great to hear! Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
