Trusted Agent profile · SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing customer service
Amazing customer service, especially from Sarah Bainbridge, who was an amazing help through the whole process of finding a flat! I am very thankful for all of Sarah’s help, as this was my first time finding a flat to rent on my own, she made the process brilliant!
Thank you for the feedback, really appreciate this.
5/5
TrustpilotUsed Charters again.
Used Charters again after they were so good in selling my previous house. They continued to be excellent. The usual house selling difficulties were quickly resolved, and the whole process was smooth and uncomplicated.
Thank you, Philip!
4/5
GoogleCharters were helpful and efficient during our house move. It was a long process and we needed to view the house lots of times. Storme was always quick to reply and was so helpful. Steven kept us up to date with the process. Would recommend them to all.
4/5
TrustpilotGood communication and helpful staff
Good communication from Laine regarding our property and any issues. Always friendly and helpful, so easy to work with.
5/5
TrustpilotIt was a pleasure meeting Ella
It was a pleasure meeting Ella. She was very polite and helpful during the viewing and answered any questions that I had about the properties. It was a very pleasant experience.
Thank you for the 5-star review!
5/5
TrustpilotLandlord abroad
I am a landlord living in South Africa and I have full trust in Peter Nobbs from Charters in managing my property from a few thousand miles away. Excellent service. Satisfied landlord
Thank you Mr Hall, Peter will be delighted to hear this.
5/5
TrustpilotTom from the Winchester office was so…
Tom from the Winchester office was so accommodating of our relocation from Newcastle, helped us to arrange a viewing on a date that was best, and was on the ball with communication with quick responses to queries. Made the whole moving experience less stressful.
Thank you for the feedback, really appreciate this.
5/5
TrustpilotProperty Management at Charters
Clare in Property Management at Southampton, is always very efficient in dealing with any problems that occur and nothing seems to be too much trouble for her to deal with. This is very reassuring for a Landlord that there is someone you can depend on to manage your property to great satisfaction.
Thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotI have dealth with Kimberley for many…
I have dealth with Kimberley for many years , she has always sorted any issues fairley and swifley in a very common sence manner for both landlord and tenant
Thank you Bernard.
5/5
TrustpilotLovely, friendly staff!
I rented an apartment in Southampton via Charters and after a few initial problems relating to incomplete/incorrect information supplied to the agency staff, the experience of dealing with the agency staff and their reporting systems was great. They were very efficient, friendly and supportive. Thank You!
Thank you Roy!
5/5
TrustpilotPeter Nobbs Charters Estate Agents
Peter has always kept me informed and provided exceptional customer service which is a rare quality these daysAny situation has been handled quickly and professionally I would recommend his services any time
Thank you Christopher, great to hear!
5/5
TrustpilotGreat Service
The sales process was managed by Jo Goddard who provided outstanding service. She was patient, tenacious and did everything she could to make the whole thing work as well as possible. Thanks Jo!
Thanks Iain, Jo will be delighted for the positive feedback in what can be a notoriously difficult situation at times.
5/5
TrustpilotWe found our perfect home through…
We found our perfect home through Charters :) The process ended up being quite stressful due to various factors in the chain, but Jo Goddard at Charters kept us well informed throughout and pushed things to a happy conclusion when it felt like all was lost. Thank you!
Thank you Laura for leaving this review. Jo will be delighted with this feedback. Wishing you all the best in your new home.
5/5
Trustpilot5* all round
I cannot recommend Charters enough in helping me find a rental property recently. I have to mention personally Ella & Sam whonwent above and beyond to help! Would absolutely recommend and cannot thank them enough.
Thank you for your 5-star review!
5/5
Trustpiloteverything was easy to deal with
I have a great expertise with viewing property even though I was outside if the country, Ella Burnet has helped me and my friend to view a specific property that I wanted and she made every thing easy to deal with even when I was outside of the country
Thank you Ali, for the amazing review!
5/5
TrustpilotElla's work ethic was truly remarkable
Ella's work ethic was truly remarkable and it was one of the aspects I cherished the most. Her unwavering dedication and genuine passion for assisting individuals in finding their dream homes were truly inspiring.
Thank you for sharing your experience!
5/5
TrustpilotWonderfully kind and professional!
Ella and Sam from the Southampton office were amazing during this process, answering all our questions with such patience and kindness. They were both very professional and have made the moving process a dream!
Thank you, Blake! The team will be delighted!
4/5
TrustpilotA buyers perspective
A buyers perspective - communication was a bit patchy in the viewings and offer stage, but once the offer was accepted, Jo was an absolute star coordinating arrangements for survey, dotting Is, crossing Ts, dealing with chasing conveyancers and so forth.
Thank you Ed!
5/5
TrustpilotSarah Bainbridge from Charters Estate…
Sarah Bainbridge from Charters Estate agent was very helpful and I have been working with Charters for a very long time for both managing my rental properties and also have bough few properties thru them. It's always been a pleasure to work with the team at Charters.
Thank you so much Shan for the review, it is much appreciated.
5/5
TrustpilotHouse Hunting, Help!
I have been urgently looking for a new place to live due to mould/damp in my current flat. Ella from Chartershas been calling/emailing me as often as she can, offering new places and viewings. She really has gone the extra at a time where I’ve needed assistance. 5 Stars, everyday!⭐️
Great news and thank you Jack!
5/5
TrustpilotGreat Service from Charters - A straightforward property sale
Charters, especially Jo, Mark, and Elle, were exceptional in selling my property. They worked proactively, even on weekends, kept everything on track, and chased solicitors on both sides. Their knowledge and personalised approach were impressive. Highly recommended for a seamless property sale!
Thank you for taking the time to review the service received.
5/5
GoogleWe wanted to leave a review about our positive experience with Charters Bishops Waltham. Rebecca worked tirelessly to try and find us our next home, going the extra mile and ensuring we didn't miss out even in this fast market. We wouldn't hesitate in using Charters in the future. Thank you very much, Chris and Hannah
Hannah, thank you for taking the time to review the service you received, in particular from Rebecca. It is much appreciated.
5/5
TrustpilotCharters have been great throughout the…
Charters have been great throughout the whole process of us selling our home with them. The team have been exceptional at the Farnham branch with both Harry (sales) and Jo (post sale) as standouts in being available when needed and helping everything move along at a swift pace!
Thank you for the kind words, both will be so pleased with the feedback.
3/5
TrustpilotI have been impressed by Amelia's…
I have been impressed by Amelia's professionalism and patience in the management of my pretenancy, Hopefully I am granted the property
Thank you Josiane!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
