Trusted Agent profile · SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotSuccessful sale, determination, proactive, communication.
Quick feedback and follow up after viewings. Once we had a buyer Jo and Gemma chased both solicitors and buyer relentlessly. Jo was excellent reporting back to us and even communicating with agents for our new property.
Thank you for taking the time to leave a review!
5/5
TrustpilotPositive Experience
Very positive experience renting a property through Charters Estate Agency, Farnham Office. My primary point of contact, Kirstie Stone, has been incredibly helpful & on the ball. Her prompt & clear communication, attention to detail, responsiveness & overall professionalism has been excellent. Highly recommend.
Thank you Mark, this is great to hear.
5/5
TrustpilotRecently sold a property in Winchester
Recently sold a property in Winchester. JO GODDARD along with team were fantastic. Efficient, on the ball and kept me in the loop along the way. Would recommend to anyone. Thanks Jo
Thanks Josh!
5/5
TrustpilotCharters viewing agents were excellent…
Charters viewing agents were excellent and the purchasing support also excellent. All very professional accommodating and not pushy or dismissive or arrogant ( well done). On my experiences a family member has now engaged them to value their property with a view to instruct to seller. This is after observing my experiences.
Thank you for the review, it is greatly appreciated.
5/5
TrustpilotBrilliant experience!
I've had a wonderful time working with the agents at chatters. All the staff were professional and brilliantly helpful. If you want a letting agent in Winchester and surrounding areas, who will go above and beyond, ask for Sarah Bainbridge!
Lily, thank you for leaving us a review! Your feedback has been passed on!
5/5
GoogleThank you for finding us our perfect home 😊 Took a while but we got there, thank you Sarah for your patience ! …
Dear Claire, thank you for your review - and we are delighted you made it! Thanks
5/5
Trustpiloteveryone was very helpful from charters…
everyone was very helpful from charters especially sophie and martha who i was dealing with most of the time, always got back to me if unavailable or busy, also very polite and friendly.
Thank you very much!
5/5
TrustpilotCharters Southampton
My partner and I have recently found a lovely property that we'll move into in 2 weeks' time thanks to Charters Estate Agents. Samuel Scott and Jessica Crouch have been great property agents as they have kept us updated and involved throughout the whole procedure.
Hi, your review is greatly appreciated. The team will be so pleased with this.
5/5
TrustpilotThis has been my first time renting a…
This has been my first time renting a house in the UK, and Sophie from the Southampton office has been great help with my house-hunting. She has been absolutely brilliant! Keep up the great work.
Thank you for the 5-star review!
5/5
GoogleI used Charters over a year ago but unfortunately the sale fell through, through no fault of theirs. I am please to say 12 months later nothing has changed, service is still 5 star. Very efficient service, with humour included, during what is a very serious time in life, buying and selling your home. Thankyou Matthew and please thank the team. Regards Neil and Kelly
Hi Neil and Kelly, thank you for your review regarding your experience with Charters Bishops Waltham. This review will be passed to the team. Regards.
5/5
TrustpilotI was very pleased with this company…
I was very pleased with this company they assisted me throughout, most of my dealings was with Harrison one of the managers in the company. I am happy with the level of service we receive from this company. I would definitely recommend this company to anybody who wishes to rent a property out.
Thank you for taking your time to review the service received.
5/5
GoogleJonny has been so helpful in trying to find us a house. He is polite, professional and a wonderful estate agent.
Thank you for the review Jess, this has been passed on to Jonny
5/5
TrustpilotHighly recommended!
A great company to work with while attempting to sell your property. Very helpful and professional throughout!Made very welcome by Luke, excellent enthusiasm from Jake and great communication from Cameron. Thank you all! Fingers crossed for a successful completion!
Thanks Mick, good luck and all the best!
5/5
TrustpilotCharters-excellent communication
I recently purchased a property through Charters and from the point of viewing right through to completion they have been excellent. Special mention goes to Kayleigh my sales progressor, she communicated and kept all parties up to date. Brilliant service all round
Thank you for taking the time to write a review, it is much appreciated.
5/5
TrustpilotCharter’s Vanessa Joy was brilliant.
Vanessa Joy at Charters estate agents was very helpful during the sale of my property. It was a protracted sale & she kept me up to speed throughout. With the help of the sales progression team she managed to get a difficult sale completed.
Hello William, thank you for taking the time to review the service received. Vanessa will be so pleased with the feedback.
5/5
TrustpilotFriendly Reliable Estate Agents
Charters have made our home buying experience a pleasure! Lots of regular updates, accommodating viewings and generally lovely to deal with. Huge shout out to Jo for all of her help!
Thank you Ruth, for your 5-star review!
5/5
TrustpilotPrompt and friendly service
My experience with Charters has been great! Ella promptly arranged a viewing for a flat that matched our needs perfectly and ensured all the necessary details were sent over. She was incredibly friendly and made the entire process effortless.
Thank you, Molly, for your 5-star review!
5/5
GoogleBrilliant customer service, actually gets back to you throughout and keeps things running smoothly and quickly. Thank you Jess!PositiveResponsiveness, Professionalism
Thanks Rachael! Much appreciated.
5/5
TrustpilotI had a very good experience with…
I had a very good experience with Charters Estate Agents - Fareham.
5/5
GoogleHave not bought or sold , just viewed a couple of properties.Dale was friendly , helpful and kept me informed of suitable properties.
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, so many thanks.
5/5
TrustpilotExcellent service from Charters
Excellent service from Charters. Good communication throughout from putting the house on the market to the exchange. Good advice on pricing and altogether a very professional team in the office in Bishops Waltham and the follow up once the offer was accepted by us. We would highly recommend.
Penelope, thank you so much for the review. The Bishops Waltham team will be greatly pleased with this!
5/5
GoogleFrom the moment that we meet Jasper we knew that we had chosen the right agency to sell our property, as both my wife and myself were impressed in not only his professionalism but friendliness. Jasper also helped us with our new property and communication with their Park Gate office.
Thank you for reviewing the service received. Jasper will be delighted with this feedback!
4/5
TrustpilotProfessional and energetic.
Mark Dryhurst dealt with the sale. He was confident, accurate and professional in his valuation. He knew the market very well and was able to line up several proceedable buyers without any direct marketing. Jo dealt with the sales progression and kept me updated regularly. She was always upbeat and friendly.
Hi William, thank you for the feedback, really appreciates this.
5/5
TrustpilotVery satisfied
I had a great experience with Charters for the purchase of my first property. I had the perfect amount of communication with Kayleigh, who was extremely helpful throughout the process. I would definitely recommend, I and plan to be a repeat customer in the future
Hi Grace, thank you for the review, it is greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
