5/5
TrustpilotCharters were great
Charters were great in the sale of our property. Paul especially was very helpful and professional, and kept us updated at every stage of the process.
Agent replied · 25 December 2024
Thanks Joshua!
Trusted Agent profile · SOUTHAMPTON
Charters Bishops Waltham reviews in SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotImpressive in getting across the line
Jo (in the Sales Progression Team) was really helpful in progressing our purchase to exchange stage, notwithstanding a complicated timetable. We are very grateful for all of her help.
Agent replied · 22 October 2024
Thank you, Karl!
5/5
TrustpilotStanding above the rest
It would be easy to cynically lump all estate agents into one ‘pot’, but this agent stands above the rest. Worthy of particular mention is Sophie Pickering: her friendly and honest approach hit the right note and her prompt attention to communication cannot be faulted.
Agent replied · 23 August 2024
Thank you McAnally Family! This review is great to hear and Sophie will be very pleased.
5/5
TrustpilotRequirements for Letting Property Understood
Ash understood our needs from our first meeting. Even if the property was not within walking distance to the city center he made sure it was within a short walk to bus routes giving us options to consider.
Agent replied · 23 August 2024
Scott, thank you for taking the time to leave a review!
5/5
TrustpilotThis was my first move and the crew at…
This was my first move and the crew at Charters made it comfortable for me. From start to completion everything was explained clearly. All involved were very helpful and friendly and made a huge difference to the process.
Agent replied · 23 August 2024
Mick, thank you for the review!
5/5
TrustpilotProfessional service
Charters have been extremely professional whilst I was looking to purchase a house. Tilly, in particular, is very patient and kind. She hasn't put any pressure but offered her full availability to us. A pleasure to deal with.
Agent replied · 23 August 2024
Thank you, Illeana for the 5-star review!
5/5
TrustpilotGreat!
Professional, friendly, responsive. Gemma was particularly helpful. 5*
Agent replied · 6 July 2023
Thank you so much for the review.
5/5
TrustpilotGreat communicators
Charters Bishops Waltham handled the purchase of my apartment and helped me enormously with my queries. They made the process so much easier by their quick and positive responses: Nathan Ford in particular was my main face-to-face liaison and he was such a gem !
Agent replied · 23 August 2024
Thank you for writing this review, it is much appreciated.
5/5
TrustpilotProfessionalism and knowledge
Vanessa spent time helping me to define my wishlist for my next property so that I could narrow down my search so that we could find the right property. The whole Alresford office has been very professional but Vanessa's market knowledge, charm and energy have stood out.
Agent replied · 28 October 2023
Thank you for the kind words, Vanessa will be so pleased with the feedback.
5/5
TrustpilotRebecca Oglesby - just amazing!
Rebecca Oglesby has made the process of buying a home for myself and my four children a real joy. Never pushy or cold, she found something that perfectly suited my budget, requirements and ultimately gives me and my family the chance to build a home for ourselves. Professional, understanding and patient, I couldn't recommend her enough.
Agent replied · 6 July 2023
Thank you Laura, we are so please to hear this.
5/5
TrustpilotBeen very helpful for the first day and…
Been very helpful for the first day and also sorting out any issues sadly had to leave after three years but I would come back if I could! Big shoutout to especially lily Moore’s who’s been most helpfulSorting out any issues that we emailed or phoned about. Hopefully will be back soon. Benjamin - 51B Shirley
Agent replied · 6 July 2023
Hi Benjamin. Thank you for the feedback, really appreciates this.
5/5
GoogleWe've been looking for the right property for over 3 years, in what has been a very difficult market. We've viewed numerous properties over this period, at times just missing out or being gazumped. Rebecca has never given up on us and through her tenacious efforts, we've finally found THE home we want and had our offer accepted. She's a gem!
Agent replied · 7 July 2023
Bob, thank you for leaving this review, it's much appreciated.
5/5
TrustpilotHad the pleasure of dealing with Lily…
Had the pleasure of dealing with Lily who was nothing but professional throughout the viewing. She was very well informed about the property and was able to answer all of our questions without any hesitation. Would definitely recommend
Agent replied · 23 August 2024
Thanks Emma, Lily will be delighted to hear this
1/5
TrustpilotExtremely poor service
Extremely poor service, never return calls and communication is appalling. People seem to leave constantly and there is never any continuity planning. E-mails just ignored,Avoid
Agent replied · 6 July 2023
Hi Neil, thank you for contacting us separately about this, we appreciate the feedback and it has been passed to the Lettings team who will look at further. Thank you for your time.
5/5
TrustpilotPrompt and courteous
We are current tenants and have always had good experiences whenever we need to contact the letting agency with issues, etc. Prompt replies and issues are promptly dealt with as much as can be.
Agent replied · 23 August 2024
Thank you for the review, much appreciated!
5/5
TrustpilotJust the 5 Star service I was needing
Just the 5 Star service I was needing. Met with a great reception from Holy and followed up by Harrison. Polite and friendly taking in everything I needed.
Agent replied · 22 October 2024
Thank you!
5/5
TrustpilotFantastic support from Jess
Fantastic support from Jess. Listened to my needs and did not bombard me with unsuitable properties. Responded very quickly to requests - I don’t believe she ever stops working!
Agent replied · 22 October 2024
She doesn't! Thanks for this review, Jess will be very pleased!
5/5
TrustpilotExtremely professional and efficient
Extremely professional and efficient service. Once photos and measurements were collected, it took less than 24 hours for our sales brochure to be produced and go live! Excellent service, thank you!
Agent replied · 22 October 2024
Thank you, Chris!
5/5
GoogleWas a real pleasure using Charters, Karl was more than helpful, even when asked hundreds of questions. Great service, will be recommending to friends and family.
Agent replied · 7 July 2023
Dear James, thank you very much for taking the time to write a review on the service you received from Charters Bishops Waltham office. We take all feedback seriously, so thank you.
5/5
TrustpilotBrilliant
Charters property management team are simply brilliant. I have been a landlord for over 20 years and dealt with many letting agents in that time. This team headed by Clare Branker make my life a lot easier, they just get on with it and deal with any issue fast and effectively . ( Brilliant )
Agent replied · 6 July 2023
Hi Kevin, thanks for reviewing the service received. We are so pleased to hear you had a positive experience. The Charters Property Management team will be thrilled with your feedback.
4/5
TrustpilotAsh.
Friendly and enthusiastic agent who would go beyond to help. Although property was not suitable for ourselves, he went beyond to suggest another they had listed. Would highly recommend
Agent replied · 22 October 2024
Thank you Dean, this is much appreciated.
5/5
TrustpilotGenuine Individual Service
Cameron looked after me throughout my property search. He made sure he understood my criteria and kept in touch when new properties came up. During viewings he was friendly and knowledgeable. I dealt with several estate agents throughout my search and you could definitely tell the difference between Charters and other competitors.
Agent replied · 6 July 2023
Thank you Alice, for leaving this review. Cameron will be delighted with this.
5/5
TrustpilotI am very pleased with the service I…
I am very pleased with the service I received from Charters agents, specifically Simon Edser and Stephen Henry, who were brilliant at their jobs and made sure my house purchase journey was as smooth as possible.
Agent replied · 23 August 2024
Thank you for taking the time to review the service you have received.
1/5
TrustpilotCustomer service really bad and do not…
Customer service really bad and do not go through these guys bunch of useless agents who pretend to act professional and act as if they know what their doing but have zero knowledge of customer service and respect.Take half a year to act on a request and talk to customer like animal.This is the Southampton centre site.
Agent replied · 6 July 2023
Hello there, we cannot find your details on the system, would you mind contacting me at marketing@chartersestateagents.co.uk to discuss this matter further. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Bishops Waltham
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
