Trusted Agent profile · SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have used Charters for the…
We have used Charters for the maintenance of our properties for over a year now and couldn't recommend them enough. Clare from the Southampton branch has always been very efficient, knowledgeable and friendly - couldn't thank her enough for all the help!
Thank you for taking the time to leave a review!
4/5
TrustpilotSelling with Charters
Sold our house with Charters Estate Agents and were looked after by Jo Goddard in the Sale Progressing team. She was great at always keeping us in the loop and well informed with what was going on in the chain, often on a daily basis. Always friendly and positive!
Emily, thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotA very professional and efficient…
A very professional and efficient company. The renting process has been painless and simple with signing of documents on line. Both Simeon and Martha have been amazing to deal with. I highly recommend Charters to anyone who is looking to rent.
Thank you Miss Holloway, the review is great to hear.
5/5
GoogleWe are currently in the process of selling our home, Charters have been brilliant so far. They are always in constant contact and respond quickly to any questions we have. Matthew and Storme go out of their way to help us as do the rest of the team. The Bishops Waltham team were recommended to us and I wouldn’t hesitate to recommend them to others!PositiveResponsiveness, Professionalism
Thanks Emily, we appreciate the review for Matthew and Storme.
5/5
GoogleDale and the team are very professional and friendly, would highly recommend.
Ricky, thank you for taking the time to review the service you received, it is much appreciated.
5/5
GoogleMatthew has been absolutely fantastic, really helpful and great communication. Highly recommended
Thanks for the review James, Matthew will be delighted.
5/5
GoogleJust a quick thank you to you & all your team for successfully completing the sale of the house.
5/5
TrustpilotWell Done Charters
Charters were helpful from the start of our decision to move nearer family. We looked at our new property four times and each time were given required information. Kerry at the Southampton office and Gemma at the Chandler's Ford office helped to ease the stress of buyng a property.
Thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotThe last year has entailed a lot of…
The last year has entailed a lot of renovation projects to my property both Clare Branker and Kelly Santos have been very helpful gathering quotes and contractors on my behalf. Most grateful for their help. They have been so attentive
Thank you, Sarah!
5/5
TrustpilotExcellent service
Excellent service. Millie Shrimpton worked tirelessly to ensure a positive outcome with a difficult situation with a tenant.
5/5
TrustpilotCharters personify professionalism
Charters personify professionalism! In over 10 years of living in the Winchester area, they are by far the best and I cannot recommend them highly enough. Knowledgable and trustworthy. Their communication and administration is excellent - very reassuring and easy to deal with.
Thank you for leaving the review, it is much appreciated. The team will be delighted.
5/5
TrustpilotFantastic experience working closely…
Fantastic experience working closely with both Ash and Sarah in the Winchester branch. Very understanding of our needs and requirements and showed us around two properties which met our expectations. Great knowledge of the properties and made the process as efficient as possible.
Thank you for leaving the review, it is much appreciated. The team will be delighted.
5/5
TrustpilotHave recently used charters to sell our…
Have recently used charters to sell our house and have been very pleased with the professional / personal service they provide, especially to the sales / completion team (Stephen Henry)Would recommend Charters everyone !
Thank you!
5/5
TrustpilotShannon @ Charters
Just a quick mention. Shannon thank you for all the help you have given us in our search for a new home to rent over the past few months. Always helpful and friendly, offering the best options to suit our budget. Thanks again. All the best Craig.
Craig, thank you for the feedback, really appreciate this.
5/5
TrustpilotSophie Pickering from Charters…
Sophie Pickering from Charters Southampton helped me find an apartment to let, she was friendly and kept me updated in every step of the process, and never hesitated to offer me recommendations to what I was looking for.
Thank you for the review!
5/5
TrustpilotA professional and knowledgeable…
A professional and knowledgeable approach and excellent work ethic, quick responses provided a successful outcome to letting out our property. Sarah Bainbridge local knowledge and contacts proved invaluable.
Thank you Steve, Sarah will be delighted with the review.
5/5
TrustpilotFriendly, professional service
Professional, responaive and friendly service from Naomi Channel in tenant-to-landlord communication and management. Helpful in the practical matters of setting up utilities, and welcoming and reassuring as new tenants too
Ben, thank you for your five-star review!
5/5
TrustpilotWe had a great experience with Ash from…
We had a great experience with Ash from Charters during our search for a rental property in Winchester. He was helpful, responsive and really understood what we were looking for. Would highly recommend.
Sam, thank you for the 5-star review!
5/5
TrustpilotA dedicated professional
A dedicated professionalReceived great support getting the sales completed for 6 properties, the last of which happened today. The process took two years but with Jo's Goddard's patience and enthusiasm she helped everyone involved get to the end of the process.
Matt, we appreciate you spending the time to leave a review!
5/5
TrustpilotCharters have been great from start to…
Charters have been great from start to finish, very understanding when I had to put things on hold for a month after I lost my husband, would recommend, kind & considerate staff who know there stuff, thank you
Thank you, Jackie!
5/5
TrustpilotAn all round brilliant service.
Great idea that Charters have dedicated staff to deal with the sale once the agent has sold the property. My go to was Jo. She was amazing. She kept me updated at least once a week with a cheery phone call. A real great service. Would defo use again.
Hi Bob, thank you for the feedback! Jo will be so pleased with this.
5/5
TrustpilotCharters Estate Agent - Sarah
Hi,I recently reached out to Charters for a search of property in Winchester area. I sent email via Rightmove link and got connected with Sarah there. I was pleased how Sarah attended me and was available whenever I wanted to connected with her. She also politely replied to my some not so meaningful questions.
Hi, thank you so much for the review.
5/5
TrustpilotVery positive
Letting Negotiator, Elise, was very friendly and helpful over the phone prior to arranging a viewing and continued to communicate well with us during the application/referencing process, keeping us up to date, answering our questions and easing any concerns we had. Overall, a very positive experience with Charters.
Ruth, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotKimberley
Kimberley has always been very helpful and efficient in handling both of our properties at The Dell over the past 5 years or more and I would have no hesitation in awarding her 5 stars.
This is great to hear Janet, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
