Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
TrustpilotToday I am very glad to viewing the apartment @Soveriegn Court
Today I am very glad that your company can arrange for my cousin (Bess Tam)to viewing this apartment! Your colleague(Ella Burnet) explained very professionally and gave us a detailed introduction. She is very friendly and polite! Very satisfied with this arrangement! Next, hoping to have the opportunity to make this apartment! Cheers π₯ Florence/Bess
Florence Β· 30 May 2023
Agent replied Β· 6 July 2023
Thank you for taking your time to review our services, this is great to hear.
β
β
β
β
β
5/5
TrustpilotPeter's Professionalism
I have had the pleasure of Peter looking after my properties for 8 years now and his professionalism is exemplary, nothing is too much trouble and its been a pleasure having Peter remove the stress of being a landlord.
Paul Β· 13 May 2024
Agent replied Β· 23 August 2024
This is great to hear Paul, Peter will be delighted.
β
β
β
β
β
5/5
TrustpilotThanks for the help! - Jo Goddard
Wanted to pass along my thanks to Jo Goddard at Charters Southampton, for all the help she gave getting my purchase through. Kept me up to date and informed me of all progress, even at the more difficult times! Thanks again for the all help Jo, I appreciated it!
Edward Β· 10 October 2023
Agent replied Β· 28 October 2023
Hi Edward, thank you for the feedback, really appreciate this.
β
β
β
β
β
5/5
TrustpilotVery professional service.
Amazing customer service from Victoria and Shannon at the Romsey branch, really held our hands through the whole process of selling our house and finding a property to rent and ever got tired of our many questions. Can't recommend highly enough. Thank you.
Ben Β· 23 February 2024
Agent replied Β· 23 August 2024
Ben, this is good to hear, thank you for writing this review.
β
β
β
β
β
5/5
TrustpilotSales - Southampton - Ned
As prospective buyers, we found Charters are responsive and supportive, and we had a positive viewing experience.I'm not the easiest person to get hold of by phone but Ned persevered - left upbeat voicemails and replied to emails. Karen showed us around; she was friendly and knowledgeable.
Rob Β· 24 November 2023
Agent replied Β· 23 August 2024
Rob, thank you for taking the time to write a review, it is much appreciated.
β
β
β
β
β
5/5
TrustpilotExcellent costumer service !
From the moment we walked into Charters Southampton office, we were genuinely impressed about the costumer service we received from Ella as she was leaving the building she kindly redirected us to someone that could help us! We were immediately directed to a property that met our requirements, very efficient! Laura & Steve
Laura Β· 16 June 2023
Agent replied Β· 6 July 2023
Hi Laura and Steve! Thank you for the kind words, Ella will be so pleased with the feedback.
β
β
β
β
β
5/5
TrustpilotAmelia and Andy outstanding
Amelia and Andy outstanding, exceeding my expectations every time.β βI was completely impressed with their professionalism and customer service.β βThe ambiance here is always inviting and comfortable. Thanks
Ziyad Β· 8 November 2024
Agent replied Β· 25 December 2024
Thank you for the review, this is great news!
β
β
β
β
β
5/5
GoogleEvery member of staff at Charters were always friendly and helpful, special mention to Katherine Donegan who guided us through the process to help matters proceed smoothly.Thank you
Barry Β· 8 July 2019
Agent replied Β· 7 July 2023
Barry, we will pass this feedback onto Katherine, many thanks
β
β
β
β
β
5/5
GoogleSarah and the lovley Bradley were such a help , nothing was too much trouble, very professional, speedy response to any queries. 5 star rating without a doubt!
Julia Β· 8 July 2019
Agent replied Β· 7 July 2023
Dear Julia, thank you for taking the time to write this review on your experience with the Bishops Waltham office, and in particular, Sarah and Bradley. All feedback is gratefully received. Many thanks
β
β
β
β
β
5/5
Trustpilotfirst viewings
me and my partner had our first flat viewing and we had Ella from bannister road branch. we had a warm welcome made us both feel comfortable, helped us with all questions we asked and we got the right answers we was looking for. she was friendly and so lovely to talk to about the property.
Shannon Β· 14 March 2023
Agent replied Β· 6 July 2023
Shannon, thank you for taking your time to review our services, this is great to hear.
β
β
β
β
β
5/5
TrustpilotAttitude, approach and assistance
Attitude, approach and assistance all been awesome. Charters pro-actively helped all the way through the house purchase process, keeping us informed, pro-actively chasing and making sure exchanged happened. An awesome and re-assuring experience ensuring the best outcomes for everyone.
James Β· 2 May 2024
Agent replied Β· 23 August 2024
Thank you, James, for the 5-star review!
β
β
β
β
β
5/5
TrustpilotWe have just sold our house throughβ¦
We have just sold our house through Simon at Charters. He has been an expert in this field for many years. We find him to be super professional and makes the whole process as stress free as moving can be. Very friendly and helpful, he never fails to excel in what he delivers.I would highly recommend them.Kevin
Kevin Β· 3 February 2023
Agent replied Β· 6 July 2023
Hi Kevin, thank you for taking your time to review our services, this is great to hear.
β
β
β
β
β
5/5
GoogleStephanie Philips-James of Charters Financial Services has been outstanding, helping one of our clients to secure a mortgage offer. Thank you!
Hazeley Β· 7 July 2021
Agent replied Β· 7 July 2023
Thank you Hazeley πππ
β
β
β
β
β
5/5
TrustpilotSmooth sailing
Ryan in the Alresford office has been fantastic at scheduling a good number of viewings with an exceptional turn around time. Even coordinating with colleagues from their other offices to ensure they are able to facilitate the times that work best for us. I look forward to dealing with their sales progression team on our future home.
Martin Β· 17 December 2024
β
β
β
β
β
5/5
TrustpilotVery highly recommended
The team were positive, respectful, friendly and kept me up to date throughout the sale of my house. I can't recommend the team at Charters in Alton highly enough.
A Β· 18 October 2024
Agent replied Β· 22 October 2024
Thank you!
β
β
β
β
β
4/5
GoogleGreat service, and lovely team - Lisa, Jonny and Stephen were all so helpful during a stressful purchase, they couldn't do enough! Would highly recommend!
Emily Β· 7 July 2020
Agent replied Β· 7 July 2023
Thank you for your review!
β
β
β
β
β
5/5
GoogleWe've been on the house market looking for a home for 9 months. Our first viewing was organised by Dale from Charters and, after many other viewings with various EA over months, we ended up buying a home through Dale again :). It was a good experience working with Charters and with him in particular. Always professional, friendly and cheerful, he definitely knows how to deal with (and win!) the clients. Big thanks!
Virgiliu Β· 7 July 2020
Agent replied Β· 7 July 2023
Virgiliu, thank you for the review and explaining your situation. Dale will be delighted with this, thank you.
β
β
β
β
β
5/5
TrustpilotExcellent service from Charters
Excellent service from Charters, the viewing was arranged quickly by Katie and followed up a couple of days later. Once we decided to buy Stephen handled the sale and was really friendly and professional, he kept us informed at every point and gave us frequent updates about the property. Very pleased with the service we received
Darren Β· 22 February 2023
Agent replied Β· 6 July 2023
Thank you Darren, this is good to hear.
β
β
β
β
β
5/5
TrustpilotHad a very good experience withβ¦
Had a very good experience with Charters Estate Agents, Top class customer services from Amelia Haines who was really helpful from every step of the way.
Opondo Β· 28 November 2024
Agent replied Β· 25 December 2024
Great to hear, thank you!
β
β
β
β
β
5/5
TrustpilotGreat experience with Sarah
Sarah Bainbridge found us an amazing property and has been exceptional to work with. If you need a property in the Winchester area, she's your person!
Claudia Β· 27 November 2024
Agent replied Β· 25 December 2024
Claudia, thank you!
β
β
β
β
β
5/5
TrustpilotThoroughly Recommend
Everyone I have dealt with at Charters has been extremely helpful, from the first contact to today when my house went live! One member of staff, N, could not do enough to assist and Iβd thoroughly recommend Charters. Fingers crossed my house sells just as quickly and easily!
NC Β· 4 October 2023
Agent replied Β· 6 July 2023
Thank you, we are so glad to hear you had a positive experience.
β
β
β
β
β
5/5
TrustpilotSamuel Scott!
So far I have got a nice and warm experience with Charters. They appear and act responsibly. They seem to know what the clients need and they do whatever they can to get things done. Sam's patience and calmness is phenomenal
Chilote Β· 9 March 2024
Agent replied Β· 23 August 2024
Thank you for the review! Sam will be delighted to hear!
β
β
β
β
β
5/5
TrustpilotJust completed on the sale of myβ¦
Just completed on the sale of my property and I would just like to say a big thank you to the Charters team.A particular shout out to Jo Goddard who guide us through to completion. I would definitely recommend Charters Estate Agents for the sale of your property.
PAUL Β· 3 October 2023
Agent replied Β· 28 October 2023
Hi Paul, thank you for reviewing the service received. Jo will be delighted with this feedback. We appreciate the recommendations.
β
β
β
β
β
5/5
TrustpilotReally good Communication
Really good communication and help from Kirstie Stone in viewing the rental property and then helping me with negotiating suitable terms with the landlord. Great service. Thank you. A Jones
A Β· 22 September 2024
Agent replied Β· 22 October 2024
Thank you for the review, Kirstie will be delighted!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.