5/5
Ella Burnet was amazing withβ¦
Ella Burnet was amazing with everything.Great agent company, recommend.
Agent replied Β· 6 July 2023
Thank you for the review Pedro! Have a great day.

Trusted Agent profile Β· SOUTHAMPTON
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2,150 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,150 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
Ella Burnet was amazing withβ¦
Ella Burnet was amazing with everything.Great agent company, recommend.
Thank you for the review Pedro! Have a great day.
5/5
What a refreshing and helpful estate agents. Jessica couldnβt of been more helpful and attentive. She is a real credit to you all. So thank you Jess π β¦
Thank you for your review!
5/5
I have received excellent service from Charters in Bishop's Waltham.Dale has arranged viewings for me when requested and sent me details of properties which were coming onto the market which has been so helpful when properties are selling so quickly.This has enabled me to have an offer accepted on a property in Bishop's Waltham after loosing a property earlier in the month through another Agent .I would highly recommend Charters .PositiveResponsiveness, Professionalism
Jane, thank you for taking the time to give us your feedback, it is much appreciated and Dale will be delighted. Thank you!
5/5
I used Charters buying a house and they provided a great end to end service. Buying house was stressful for me for personal reasons (divorce) but at no point was did i feel under pressure and Charters were very supportive and understanding right the way through the process. Finding a good estate agent makes the whole experience of purchasing easier and Charters i would certainly recommend
Matthew, thank you for taking the time to review the level of service you received. It is much appreciated.
5/5
I had an awesome experience working with Ella at charters. She was so kind and helpful.
I had an awesome experience working with charters. I met an amazing staff of yours, Ella by name. She's really one of a kind. she's very good, kind and so helpful. She made my experience with charters amazing. Thank you.
Thank you for the review! Ella will be delighted!
5/5
Professional and helpful
Ella Burnet helped me during our property viewing. She was super friendly and made us feel welcome. She went out of her way to ensure we had all the needed information and answered our questions. Thank you, Ella, for your outstanding service!
Great news, thank you for leaving the review!
5/5
Thank you
Thanks to Sarah for your help finding a flat to rent in Winchester.
Thank you, Sarah will be pleased with this feedback.
5/5
Great communication and service!
Very impressed with the service from Charters especially with Sarah Bainbridge who has made everything go as smoothly as possible from the moment we viewed to clinching the deal. Very informative and always at the end of the phone if you have any enquiries. We very much look forward to dealing with Sarah and Charters in the coming months :)
Hi, thank you for the review, it is greatly appreciated.
5/5
Lettings - Excellent service !!!
I would like to praise Jessica and Rosie and their teams for being very pro-active and helpful in finding tenants for our properties recently. The process was remarkably quick: marketing and viewings and all resolved in a few days. Their support, understanding and advice were very much appreciated. Thank you!
Thank you for the kind words, Gio will be so pleased with the feedback.
5/5
Tom Harper and Mike Maher at theβ¦
Tom Harper and Mike Maher at the Chandlers ford office both were supportive, great at communicating, excellent customer service. Charters is really the ONLY Estate agents to buy and sell your property through if you want a smooth process. Moving house is stressful enough which is why it is vital to have someone like Tom Harper guiding you through the whole process.
Bea, thank you for the review, the Chandlers Ford team will be delighted.
5/5
Very Positive and satisfied
A big thanks to the lovely Sophie Pickering, which helped me and my partner to find the right accomodation for us.She has been friendly and professional at the same time, but also very proficient and responsive, very happy with her service and the professionalism of charters estate.
Thank you for taking the time to leave a review!
5/5
Highly recommend
Highly recommend I was really impressed with the help and assistance that Cheryl gave me I frequently asked her lots of things asI was new to renting through a letting agent! She was very informative and so helpful always with my multiple requests and questions!
Thank you for the review, Cheryl will be delighted!
5/5
Big shout out to the progression teamβ¦
Big shout out to the progression team at Charters Winchester with special mention to Jo Goddard who always managed my peppered queries & requests with professionalism & with a 'virtual' smile & pleasant disposition.Les
Thank you, Leslie!
5/5
Paul Stephens friendly and knowledgeable
Paul Stephens valued our property and was extremely friendly, knowledgeable and professional about both the property process and local market. He offered a detailed assessment of our property with explanation. Weβd highly recommend for future use.
Mike, thank you for the five-star review!
5/5
Superb service!
Jonathan and Tilly provide a superb service. This is the second time I have used Charters and would highly recommend them. From the initial conversations to the marketing and viewings they kept me fully updated and I sold my property within in a week!
Thank you, Ben!
5/5
Thank you!
I was very impressed with the way Sophie (Sales). and Kayleigh (Sales Progressor) ) handled my purchase and subsequent conveyancing.Both bright, cheerful and calm efficiency all the way through and even when waters were a bit choppy, kept me posted clearly in a timely way.Highly recommended.
Jude, thank you for taking the time to review the service you received.
5/5
My wife and I really enjoyed our experience with Charters - friendly, seamless and professional. Dale Lyons was great and attentive.PositiveResponsiveness, Quality, Professionalism
A lovely review to have - many thanks!
5/5
Dewi Jones Marla looks after myβ¦
Dewi Jones Marla looks after my property for Charters and he has been so efficient with all my requests and providing information since I have moved into Elmfield at the start of the month. Not only is he professional and quick at responding, but also is caring and understanding! Thanks for everything :)
Thank you for reviewing the service received. Dewi Jones will be delighted with this feedback.
5/5
Very friendly and accommodative people
Very friendly and accommodative people. Particularly Sarah Bainbridge, very helpful and pleasant.
Thank you Kirsty, for the amazing review!
5/5
Lettings Team
Weβve been renting a house in Farnham and dealing with Kirstie Stone and Jacqui McKeown from Charters. They have both been so friendly, approachable and helpful throughout the whole process, dealing with any issues we have. Would thoroughly recommend Charters for anyone looking at property in Surrey.
Thank you, Mike, your review is much appreciated!
5/5
The staff at Charters Romsey are excellent!
The staff at Charters Romsey are very nice and patient. Our lettings negotiator , SHANNON WILTON, was very helpful and the follow-up was very fast. We relied on her to find the right place to live. Thank you!
Thank you for the 5-star review! Shannon will be delighted to hear about your feedback!
5/5
Friendly and professional company
Right from taking on my property for sale Charters have been friendly, helpful, courteous, efficient and professional. Communication has been excellent with great attention to detail. I felt as a client that my business was valued by Charters.
Thank you for sharing your experience!
5/5
Sarah is very helpful and fast responseβ¦
Sarah is very helpful and fast response to our request.
Thank you for the feedback, it is much appreciated.
5/5
Amazing service throughout
I would highly recommend Charters Estate Agents. An extremely friendly, professional and competent team throughout valuation, marketing and completion. Jonathan Pinhorne, Toby and Erikson listened and acted on our specific requests and I will certainly miss my weekly updates from Jo Goddard. Thank you so much.
Hi Jane, thank you so much for the 5 star review, it is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.