Trusted Agent profile · SOUTHAMPTON
★★★★★
2,162 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,162 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotJo has been a joy to work with!
Jo has been a joy to work with. She has been in constant communication and kept in regular touch, informing us of all the goings on at every stage. Managing expectations and remaining calm, professional and helpful, I can’t recommend Jo enough and thank you for all of her assistance throughout our house buying process in Winchester.
Hi Emma, thank you for the review, it is greatly appreciated.
5/5
GoogleSuch friendly and kind staff. Was there to anwser any questions I had and supported and kept me in the loop the whole time. Thank you again Katherine and the team
Thank you for your review!
5/5
GoogleGreat experience end to end buying and selling our properties through Charters. Would definitely recommend. Special thanks to Matthew, Stephen and Jonny who went above and beyond to make everything happen.
Thank you for your review!
5/5
TrustpilotOutstanding service and very efficient…
Outstanding service and very efficient with assisting us when we are looking for property. Sarah one of the estate agents always kept us in the loop for any available property that suits our needs. Their prompt communication were really commendable.
Thank you!
5/5
TrustpilotAsh.
Ash.By far the best experience I've ever had with an agent ! Efficient, quick, highlighted every detail, always picked up the phone, replied to every email. Most importantly he was friendly and enthusiastic ! Would highly recommend
Great news! Thanks Nick.
5/5
TrustpilotWhat a smooth sale!
This is the second time that i have sold through Charters and it has been a good choice both times. Selling houses is one thing, but progressing the sale through to exchange in such a smooth way is quite something. Thanks to all the team and Jo Goddard who took us through progression with ease, hopefully will be back for a third time.
Thank you for the review and selling though Charters again. We really appreciate this, hope to see you soon.
5/5
TrustpilotCompetent advice on maintenance of a rental property
I want to mention Kelly Santos in particular at Charters Estate Agents. She was extremely patient with all my queries today & gave me expert advice concerning maintenance of a rental property as well as taking on my Council Tax queries. She is clearly very experienced & gives advice confidently & competently. Huge thanks!
Hi, thank you so much for reviewing the service received! Kelly will be ever so pleased with this feedback.
5/5
TrustpilotA truly friendly team who care about…
A truly friendly team who care about their clients. My property was managed by Sophie (in Lettings) who ensured we understood every stage of the letting process and was extremely friendly and caring. She catered to all our requirements and needs and is truly a gem! (We are a group of students)
Thank you!
5/5
Trustpilotgreat viewing experience with Ella
Had a great viewing today with Ella Burnet from Charters Estate, Southampton. On time, on spot and knowledgeable of all related details. She helped me make the right decision and put an offer to rent the property.
Thank you, Emad. We wish you the best of luck!
5/5
TrustpilotAndy and Sophie have been great…
Both Andy and Sophie have been great help with my property hunt with Charters. It was evident they wanted to show they’re ready to be of service anytime. And their superiors were very supportive in giving them the opportunity to do so. Great establishment. Kudos, people.
Alan, thank you for the review, much appreciated!
5/5
TrustpilotJo Goddard helped to make the whole…
Jo Goddard helped to make the whole process of selling a house run smoothly. She was always quick to respond to any queries and proactive when needed. It’s reassuring to have a friendly and reliable voice to call on and we valued this service. Thanks Jo
Thank you for your 5-star review!
5/5
TrustpilotAgent Andy Jerram: Charters
Thank you Mr Andy for your effort, you’ve very kindly kept us up to date with properties of interest and helped us book viewings smoothly and efficiently.You’re hardworking and we really appreciate your patience, support and remarkable communication skills!
Thanks Yasmina, this is great to hear.
5/5
GoogleGreat experience with charters valuing out house, Matthew was very friendly and very experienced and talked us through all the options. Highly RecommendPositiveProfessionalism
Thank you for taking the time to review the service you received
5/5
TrustpilotGreat attention to detail
Jo Goddard was really positive and attentive throughout the process.
Thank you for this review, Jo will be delighted.
5/5
TrustpilotOur experience with Charters has been second to none.
Our experience with Charters has been second to none. We worked with Jo Goddard and Paul Stephens who were super friendly, helpful, communicative and professional making the entire process of buying and selling our house smooth and stress-free. Highly recommended!
Rebecca, thank you for taking the time to leave us a review!
5/5
TrustpilotThankyou to Shannon who was so friendly…
Thankyou to Shannon who was so friendly when i first called up about the property and again at the viewing, answering any questions we had and keeping in touch throughout the process! Shannon definitely made a difference to our whole experience and forever grateful for her help :)
Thanks Laura, this is much appreciated.
5/5
TrustpilotHonest, great estate agents. Winchester branch.
The Winchester branch of Charters has been dealing with our house sale. We have had great communication with the team and helpful feedback. Alice Mackonochie in their sales team has been particularly helpful, and Oliver Purvis, director, has made sure that everything has gone smoothly. They have taken the 'stress'out of selling!
Thanks Jon, this will be passed on to Alice and Oliver.
5/5
TrustpilotInitial Stages of House Selling - Great so Far
Initial stages of house selling has been both efficient and without issues. Charters creation of out home brochure is so good I think I will buy the property myself - well done Annabel.
Thank you Brian, much appreciated. This is great to hear.
5/5
TrustpilotAsh is incredible
Recently rented a property with Charters, and Ash, one of their agents, couldn’t have been more helpful in sorting any issues or hold ups in the moving process, especially with how busy they currently are.
Thank you, Owen!
5/5
Trustpilotoutstanding
very good helpful and quick response from Georgia Drain
5/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with Charters renting out our cottage Extremely professional and very good at communicating with us as to our progress with finding a tenant They certainly went above and beyond in every way We would definitely use them again .
Thank you for the five-star review!
5/5
TrustpilotPleasant home buying experience with Charters
We viewed properties with Simon, who has a remarkable knowledge of properties in the area. The property has taken a longer than expected to complete. That being said, Simon and Stephen have provided regular communication updates and have been very professional throughout the entire process. I would highly recommend both Simon and Stephen and Charters for a pleasant experience!
Mr Kleinjan, thank you for this review, both Simon and Stephen will be delighted.
5/5
TrustpilotSmooth process from beginning to end
Smooth process from beginning to end. Fantastic communication, professional service on all levels. Knowledgeable, friendly agents. I'm so pleased I used Charters to sell my house. I would highly recommend.
Great news! Thanks Lynda!
1/5
TrustpilotUnhelpful with hollow apologies
After leaving a previous review of my poor experience, Charters hassled me multiple times in order, I believe to try and get me to remove my previous reviews, they offered hollow apologies and nothing else.
We are sorry to hear that you feel the issues you raised were not taken seriously. However please rest assured that the feedback you have provided has been taken on board to ensure these issues are addressed. We would like to take this opportunity to wish you well in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
