Trusted Agent profile · SOUTHAMPTON
★★★★★
2,156 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,156 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotWhat a smooth experience of finding…
What a smooth experience of finding house with Charters. Amelia has managed our application and it was hassle free. We got a viewing immediately without having to wait for weeks and kudos to all her efforts. Thanks Charters. Can’t wait to move in 😍
Huge congratulations on the new home!
5/5
TrustpilotCharter's Winchester - just great
Charters have been fabulous, and made the whole letting process extremely easy. They have represented us and the landlord equally, maintaining a good balance during discussions. Sarah helped hugely during the property search process and turned visiting properties into an enjoyable afternoon! Thank you
Thank you, Matthew!
1/5
TrustpilotLandlords STAY AWAY
Landlords STAY AWAY. Chaters fail on every aspect of providing services to landlords. Lazy, sloppy, careless, irresponsible.
5/5
TrustpilotGreat friendly experience with…
Great friendly experience with Charters. Thanks to Stephen Henry especially for keeping me in the loop, fantastic!
Thank you so much for the reivew. Have a great day!
5/5
TrustpilotCharters has been an excellent
Charters has been an excellent Estate Agents ! They were extremely helpful throughout and have done everything they possibly could to help . Kirstie at the Farnham office has been a massive help and has done absolute magic !
Thank you Joley, Kristie will be delighted.
5/5
TrustpilotGreat team work at Carters.
Charters sold our property in 3 weeks, a great team especially Oliver who worked so hard.
Thank you for the review, Oliver will be delighted!
5/5
TrustpilotA professional company with platinum…
A professional company with platinum service.We have just completed the purchase of a new prestige home in Winchester in less than 8 weeks ( including the Christmas holidays )From the initial enquiry to completion the charters team were informative, totally on point, doing what they said they would do, always engaged with regular updates and incredibly efficient.Having used other estate agents in the area, they are by far the best.
Eamon, thank you for the review, it is much appreciated. Congratulations on your new home and all the best for the future.
5/5
TrustpilotWould recommend
I got shown round a property by Amelia from the Southampton office today and she was very punctual professional, whilst I was conducting my search. I would have no hesitation in recommending Amanda and Charters in the future based on my experience
Francis, thank you for the five-star review!
5/5
TrustpilotWe found Charters Estate Agents to be friendly and professional.
We found Charters Estate Agents to be extremely friendly and professional. They have given us excellent service throughout the journey. All the team have been great with special mentions for Jonathan, Storme, Kerry and Tilly. Many thanks guys.
Thanks Mark, the team at Park Gate will be delighted to hear this.
5/5
TrustpilotHighly professional and friendly team…
Highly professional and friendly team who guided us with great confidence through a long drawn out process in a tricky market. Always at the end of the phone when we needed them and kept us up to date with any development as soon as they happened. I would recommend charters to both buyers and sellers,
Thank you Lucinda, this is great to hear.
5/5
GoogleJessica went far and beyond to get us the perfect house, very attentive and sweet gave us all the help we needed and listened to all our questions and doubts, once again, thank you Jessica 😍 …
Susana, this is a lovely review and thank you for taking the time to write it. It has been passed to Jessica who will be delighted. Many thanks.
5/5
TrustpilotThanks to Rebekah
Thanks to Rebekah for her kindness and support in helping move around gas inspection timing to accommodate my personal situation.
Thank you for the review! Rebekah will be so pleased!
5/5
TrustpilotFantastic service and support from the…
Fantastic service and support from the entire team at Charters. From the very first phone call and meeting with Gary, to the advice and set up of the tenancy with Sarah we have been very impressed. Thanks so much Charters of Winchester. We highly recommend you.
Thank you Helen, our Winchester lettings team are one of the best in the business and we appreciate your review.
5/5
TrustpilotWe cannot fault Charters
We cannot fault Charters - from beginning to end they provided a professional, personal and friendly service. They certainly worked hard to promote the sale of our property and Charlie in particular was very supportive. Charters kept us well informed throughout the whole process and any queries were responded to very quickly.
Thank you for the review!
5/5
TrustpilotLovely staff
Lovely staff, the team were great on phone and in person. Specifically Sophie Pickering who I spoke to on the phone and in person. She's helped me pick out a flat that suited me perfectly and started the process for me. Would definitely recommend.
Thank you, Chloe. We hope you love your new home!
4/5
TrustpilotElla was very helpfu
Ella was very helpful throughout the whole process. Calling at the right times and very quick with emails.
Hi Bruno, thank you for the reivew! This is great to hear.
5/5
TrustpilotChapters worked hard trying to find us the right property
Ryan at Chapters worked hard trying to find us a property in the end we lived out of the area and couldn’t sell ours! However, he regularly kept in touch with us happy to show us any relevant properties coming on the market.
Thank you for the review! Ryan will be delighted.
5/5
TrustpilotHouse purchase.
We have bought a house through Charters in Winchester. The whole experience has been excellent. As with any house purchase there have been a few issues along the way and we would like to call out the support of Jo Goddard who has pushed to sort these and help us through the process from sale agreed to exchange. Thank you.
Hi David, thank you for the feedback, really appreciate this.
5/5
GoogleFantastic service from Sarah Jeffrey in sourcing a new tenant for our rental property. Very quick and efficient and Sarah clearly explains the process. Rebecca Mead was also very efficient in getting the legal agreement in place. Highly recommended.
Dear Felicity, thanks for the kind review you have left in relation to your rental property. It's great to know that Sarah in branch, and our Lettings Administration team, work so well together. The aim is to offer a seamless service, which you have now witnessed first hand! All the best.
5/5
GoogleThe guys at Charters, Bishop Waltham have been brilliant. In particular Dale Lyons who has been friendly, polite and patient with our repeat visits! Always prompt to find out answers to anything we asked. Good service and highly recommend.
Dear Andy, thank you very much for your response to the service you've received. We very much appreciate that you would recommend us in the future.
5/5
TrustpilotVictoria and colleagues at Charters
Victoria and colleagues at Charters were great-they really communicated very effectively throughout the process (they were the agents for the house we have now purchased), and really pushed things forward, particularly so Victoria-also providing much needed reassurance at times. Highly recommended.
Thank you, Carl!
5/5
TrustpilotProfessional and friendly service…
We received a very professional service from Kirstie Stone, Farnham Lettings. As a first time landlord all my queries and were listened to and answered and the letting process fully explained. Kirstie worked hard to find us the right 'fit' for our tenants. Great communication from the outset. A smooth, efficient and friendly process and service.
Thank you, Pauline, for taking the time to write a detailed review!
5/5
TrustpilotSarah Bainbridge is a proactive and…
Sarah Bainbridge is a proactive and efficient letting negotiator. She helps me resolve issues and ensuring smooth transaction
Hi Qi, thanks for leaving this review! Sarah will be overjoyed with the feedback.
5/5
Trustpilot' Excellent estate agent '
' Excellent estate agent ' - Winchester BranchThe Excellent Estate Agent - Kevin, Beccy, Jo Lisa and Sarah including whole team. The whole team of charters went above and beyond our expectations. Sarah gave us the best viewing house experience. Kevin and Beccy helped us to get through the mortgage and getting everything done in time. Kevin, Beccy, Jo and Lisa always immediately returned our calls and made the whole buying process in a professional manner. Expertise, knowledge and experience put us at ease. Every situation that we encountered Charters team rise to the occasion with patience and solutions. I cannot say thank you enough. Highly recommend to anyone in the market to buy or sell their home. The best customer service I’ve ever received.
Grish, thank you for the review 18 months ago! Sorry for the long delay, we have only just come onto Trustpilot as we typically direct customers towards Feefo (the same as Trustpilot but another business) and Google reviews for guidance. Thanks again, Charters.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
