Trusted Agent profile · SOUTHAMPTON
★★★★★
2,156 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,156 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotSam the hero
My landlord is selling the flat but Sam at Charters is keeping me informed of what's going on, what could happen re giving notice etc and generally has just been easy and friendly to contact. Charters overall are actually the best agents I've had in over a decade of renting
Thank you Becky!
4/5
TrustpilotJo Goddard
We have to thank Jo Goddard who has worked so hard for us regarding our house sale. She has always been on the end of the telephone and has replied swiftly to emails. We are sincerely indebted to her. She has to be commended for her role in this transaction. Selling a house can be very stressful but Jo has been a calming and reassuring influence. Thankyou
Thank you Elizabeth, Jo does an incredible job, as do all of our sales progressors who need ensure the process of selling houses moves from exchange through to completion. Thank you!
5/5
TrustpilotThank you to all at Charters…
Thank you to all at Charters Winchester. From looking to a property to buy to a property to rent, we have been so well looked after. We will stay in touch for the next process but thank you for having made us felt listen to through a very stressful time.
This is reassuring to hear, thanks Sylvie.
5/5
TrustpilotExcellent service
Recently worked with Ella Burnet from charters. Had a great experience. She was supporting and guiding from the beginning throughout the process.Highly recommended.
Thank you for taking your time to review the service received.
5/5
TrustpilotFrom our first contact with Charters at…
From our first contact with Charters at a property viewing with Katie, where she made us feel very relaxed and was able to provide detailed, useful information on the property to us right through to the progression and exchange with Stephen. Charters have shown themselves to be welcoming, thorough and always on-hand and quick to respond even towards the end of the working day for any questions or help we needed.
Thank you Brian, for taking your time to review the service received.
5/5
Trustpilot3 Sarum court viewing experience …
We had a viewing appointment with Sarah on the 17/04/24. On our way to the building she called to find out where we were and I find that pleasing to do. She was professional and had a broad smile throughout our encounter. She reached out immediately through emails and the guides to get the apartment.
Thank you for the review - really great feedback to get!
5/5
TrustpilotAmazing!
Amazing!We are new in UK,Very Happy About the service. Ella was very helpful and answered all my equires.
Hi Ahmed, thank you for the feedback, really appreciate this.
5/5
TrustpilotSales Launch
Emma has been very proactive and helpful, a credit to Charters!
Thank you, Paul, for your review!
5/5
TrustpilotJane is great
Jane at Charters Alton branch was extremely pivotal in helping us buy our first home, through a combination of excellent communication, warmth and friendliness, and actively considering our needs and requirements. It was a pleasure to deal with Charters as they turned an otherwise stressful experience into an enjoyable one. Thank you!
Thank you - this is lovely to hear and Jane will be delighted.
5/5
TrustpilotProperty renting
Lily Mott was amazing the whole way through. Great communicator and always kept me in the loop.
5/5
TrustpilotStephen Henry was exemplary
Stephen Henry was exemplary: thorough, patient and communicative.
Thank you for the review!
5/5
TrustpilotCharters review
Rosie and Cheryl were prompt in replying to our messages and questions about a flat we have now rented in Winchester. Thank you!
Natalie, thank you for this review, both Rosie and Cheryl will be delighted.
2/5
TrustpilotWouldn't recommend.
Charters are very proactive in relation to getting buyers through your door and getting a good price for your property. However once they secured a sale they apeared to wash their hands of the transaction. I bought a new build and had something called "Express Movers" to act as an intermediary between the agents, developers and the mortgage company' Trying to communicate with my buyers was impossible and any request I made for messages to be passed to my buyers was either ignored or met with, and I quote; "As you are aware the New Homes Group do the direct sales chasing" this was from Jo Goodard the Sales Negotiator. It would seem then they were paid £4650 for showing six or seven potential buyers and that was about it. They didn't chase my buyers or facilitate any interaction. They didn't even send an email to confirm the Sale, Thank me for their payment, or even read the meters. If you want to an agent to find you a buyer quickly I can't recommend them highly enough. If you want you poor service, your emails ignored, a sense of apathy and complacency from your your agent so they can sit back and wait for their fees after that point they're very good at that too.
Dear Mr Palmer, after looking through the records here, it would seem that your dissatisfaction should be expressed towards The New Homes Group. As soon as you purhcased a home through them, they made it absolutely clear that we were not allowed to make contact with you. This was relayed to you at the time. The poor communication following this purchase was not at the hands of our sales progression team, we were merely following the guidance given to us by The New Homes Group.
5/5
TrustpilotAmazing Kirstie and Lettings
We dealt with the assistant lettings manager - Kirstie - who was wonderfully helpful in organising a quick viewing and subsequently the relevant paperwork. We are incredibly happy with the property and service provided by Kirstie (who is a lovely individual to deal with) no question was too arduous for her. We would recommend dealing with Kirstie and Charters Farnham
5/5
TrustpilotReceiving great Customer Service from Charters Southampton
All members of staff are very helpful & welcoming.Rosie & Jake are our "assigned" members of staff, in order to give "that personal service"; they have and continue to do so in bundles.Communication is very good, always being kept up to date on progress, always a willingness to help and ease the pressure; very impressed.
Thank you, Hazel!
5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with an exceptional property sales team to sell my home. Their expertise and professionalism were evident from start to finish. They devised a strategic marketing plan utilizing online platforms and traditional advertising channels. Communication was superb, with prompt responses to all my inquiries and regular updates on the sale's progress.
Thank you for your review! Much appreciated!
5/5
TrustpilotCharters Estate Agents. Park Gate
We have recently sold our house from a 1st viewing with Charters Estate Agents in Park Gate Southampton. Both Jo Goddard & Jonathan have helped the process along with their professionalism and determination. They have both been amazing as have Charters been in general right from the beginning of our instruction on to the market. A huge thank you to you all !!!!
Hi Elizabeth, thank you for reviewing the service received. We are so pleased you had a wonderful experience throughout.
5/5
TrustpilotNice
Ella was very nice and professional and was a pleasure to be shown a property by her was very straightforward and informative
Thank you for the feedback, really appreciates this.
5/5
TrustpilotSmooth experience of moving from the North to South
Had a very smooth experience with Charters. I moved from Preston to the South and couldn't view the property myself as it's a very long drive. I was contacted by Ned Lowe who informed me about the availability of an apartment I was already looking to get and also gave me a virtual viewing which was very helpful in making my decision. He was very helpful throughout the process. 10/10 would recommend.
Hi Asim, thank you for the review, it is greatly appreciated.
5/5
TrustpilotRebecca was very friendly
Rebecca was very friendly, knowledgeable and professional in all her dealings with us. A pleasure to deal with and a credit to her profession.,
Thank you for reviewing the service received. Rebecca will be delighted with this feedback.
5/5
TrustpilotStorme has been really responsive and…
Storme has been really responsive and very helpful in our search for a property.
Thanks for leaving this review Mike, Storme will be delighted.
5/5
TrustpilotGreat support from Tilly Orsmond
Great support from Tilly Orsmond. A very personable young lady who supported me get my property valued and also was really helpfully highlighting properties that I might be interested in before they went onto Right Move - the most personal experience I had from all the Estate Agents I went into in Park Gate.
Vicki this is great to hear, thank you.
5/5
TrustpilotMy experience with professional people…
My experience with professional people in Charters has been wonderful. Very kind, alway available for every questions, they helped me in a very delicate and stressful situation to find a House. I would love to thank you especially: Ella, Sophie and Rosie.Thank you very much
Thank you Manuel, much appreciated.
5/5
TrustpilotWe had a viewing with Chloe and she was…
We had a viewing with Chloe and she was fantastic. She gave us time to look around and thoroughly explained the procedures to continue with the rental process. I’ve contacted her a few times with queries and she responds promptly and cannot help enough!!! What excellent customer service and a credit to the company!
Thank you, Lucy!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
