Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSmooth experience of moving from the North to South
Had a very smooth experience with Charters. I moved from Preston to the South and couldn't view the property myself as it's a very long drive. I was contacted by Ned Lowe who informed me about the availability of an apartment I was already looking to get and also gave me a virtual viewing which was very helpful in making my decision. He was very helpful throughout the process. 10/10 would recommend.
Asim · 18 January 2023
Agent replied · 6 July 2023
Hi Asim, thank you for the review, it is greatly appreciated.
★★★★★ 5/5
TrustpilotRebecca was very friendly
Rebecca was very friendly, knowledgeable and professional in all her dealings with us. A pleasure to deal with and a credit to her profession.,
Julian · 17 January 2023
Agent replied · 6 July 2023
Thank you for reviewing the service received. Rebecca will be delighted with this feedback.
★★★★★ 5/5
TrustpilotStorme has been really responsive and…
Storme has been really responsive and very helpful in our search for a property.
Mike · 30 October 2023
Agent replied · 23 August 2024
Thanks for leaving this review Mike, Storme will be delighted.
★★★★★ 5/5
TrustpilotGreat support from Tilly Orsmond
Great support from Tilly Orsmond. A very personable young lady who supported me get my property valued and also was really helpfully highlighting properties that I might be interested in before they went onto Right Move - the most personal experience I had from all the Estate Agents I went into in Park Gate.
Vicki · 18 April 2024
Agent replied · 23 August 2024
Vicki this is great to hear, thank you.
★★★★★ 5/5
TrustpilotWe had a viewing with Chloe and she was…
We had a viewing with Chloe and she was fantastic. She gave us time to look around and thoroughly explained the procedures to continue with the rental process. I’ve contacted her a few times with queries and she responds promptly and cannot help enough!!! What excellent customer service and a credit to the company!
Lucy · 17 April 2024
Agent replied · 23 August 2024
Thank you, Lucy!
★★★★★ 5/5
TrustpilotI highly recommend Charters Estate…
I highly recommend Charters Estate Agents in Chandlers Ford Southampton. I was looking to purchase a property and the team looked after me from start to finish. Their service has the personal touch and they go above and beyond for you. I would absolutely recommend them to family and friends. Thank you for making what can be a stressful time, a really smooth process.
Michelle · 4 September 2023
Agent replied · 28 October 2023
Thanks Michelle for this review! The teams will be so pleased.
★★★★★ 5/5
TrustpilotMy experience with professional people…
My experience with professional people in Charters has been wonderful. Very kind, alway available for every questions, they helped me in a very delicate and stressful situation to find a House. I would love to thank you especially: Ella, Sophie and Rosie.Thank you very much
Manuel · 23 September 2024
Agent replied · 22 October 2024
Thank you Manuel, much appreciated.
★★★★★ 5/5
TrustpilotLettings Team run by Gary were…
Lettings Team run by Gary were brilliant. Special shout out to Rosie who found us a tenant quickly and efficiently with great communication
Chris · 3 February 2023
Agent replied · 6 July 2023
Hi Chris, thank you for the feedback, really appreciates this.
★★★★★ 5/5
TrustpilotTrustworthy and friendly business
Thank you for your friendly and profesisonalism shown in helping us view and decide on our next house. Chloe met us at the propeties and gave us a good insight into each property with her knowledge and expertise. We highly recommend Charters as your estate agents.
George · 5 September 2024
Agent replied · 22 October 2024
Thanks George, Chloe will be delighted to hear this!
★★★★★ 5/5
TrustpilotWe had a nice experience with charters
We had a nice experience with charters. Martha was helping us with the tenancy arrangement. Thank you so much for your help.
Pradida · 7 March 2023
Agent replied · 6 July 2023
Thanks Pradida, it is much appreciated.
★★★★★ 5/5
TrustpilotWhat a great office Charters have
What a great office Charters have, professional and friendly staff and excellent service. Everyone was brilliant in supporting my recent property search and I need to call out Storme who supported myself and my partner throughout the process, Sue and Natalie on viewings, Luke for helping too and Joe for taking me through possible lending options. Fab service, well done team!
Steven · 12 November 2023
Agent replied · 23 August 2024
Steven, thank you for the review, it is much appreciated.
★★★★★ 5/5
TrustpilotRenting our first home
When looking for our first rental home together, my partner and I made enquiries with countless estate agents across Surrey. Jacqui McKeown arranged our viewing around work commitments and kept in touch with us regularly, making the entire process so easy! The customer service we received at Charters was unmatched.
Natasha · 26 June 2024
Agent replied · 23 August 2024
Thank you for the review!
★★★★★ 5/5
TrustpilotExcellent service from Winchester branch!
It took FOREVER to sell my parents' house but all credit to Jo Goddard, with a bit of help from Olly and others, for keeping going and ensuring we were kept up-to-date with all the shenanigans that went on in the background.
Cath · 5 November 2024
Agent replied · 25 December 2024
Thank you Cath, thank you for sharing this, we are delighted it has been resolved now. All the best for the future.
★★★★★ 5/5
GoogleReally positive about dealing with Charters, Dale was very helpful and kept us informed of new properties and arranging viewings. He fully understood our criteria, and gave us several different options.PositiveResponsiveness, Quality, Professionalism, Value
Bob · 27 August 2021
Agent replied · 7 July 2023
Bob, thank you for taking the time to review the service you have received.
★★★★★ 5/5
GoogleDale has been absolutely amazing with our search for a property, Very professional , Goes above and beyond , Would recommend Charters at Bishops WalthamPositiveResponsiveness, Quality, Professionalism
Steve · 27 August 2022
Agent replied · 7 July 2023
Steve, thank you for taking the time to review the service you received. It is much appreciated. Dale will be delighted.
★★★★★ 5/5
GoogleRight from the first visit, the team at Charters have been fantastic. They always welcome you and immediately respond when you enter the office making you feel that you are valued by them, especially by Rebecca, Nathan & Jasper.
At all times during the selling process you are kept informed via email and/or phone.
A wonderful team. We are so pleased that we decided to instruct them in the sale of our property.
Thank you team!
Avril · 7 July 2022
Agent replied · 7 July 2023
Avril, thank you for the review, this is great to hear.
★★★★★ 5/5
TrustpilotExcellent job, Katy
Katy did an excellent job in preparing all the particulars and documentation for our property going onto the market Katy's communication with us throughout cannot be faulted, really engaging with us, allowing us to feel that we were in the best hands to sell our house
Simon · 28 August 2024
Agent replied · 22 October 2024
Thank you!
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceWe have found all the staff at Charters in Bishop’s Waltham to be very friendly, professional and efficient. From initial advice on sales strategy, to arranging viewings, keeping us informed and negotiating the inevitable setbacks, the team has been extremely approachable and very good to work with and we would have no hesitation in recommending them.
Mrs · 2 February 2024
Agent replied · 23 August 2024
This is a most reassuring review to receive, thank you for taking the time to complete this.
★★★★★ 1/5
TrustpilotAbout 2 months ago I applied for a…
About 2 months ago I applied for a house to rent in Alton. At the same time, I gave my information for the mortgage. They didn't say anything positive or negative. they just ignored it. totally disrespectful. Even the questions I asked about the heating status of the house I went to rent and the barracks could not be answered properly. They just said they didn't know and delayed it. I have experienced that they are completely uninterested and unserious.
Kalin · 10 December 2021
Agent replied · 6 July 2023
Dear Kalin, we cannot find your details on the system, would you mind contacting me at marketing@chartersestateagents.co.uk to discuss this matter further. Many thanks.
★★★★★ 5/5
TrustpilotThe management team at Charters…Stress free move
The management team at Charters provided me with a first class service. They assisted me every step of the way with the process from helping me find a property to arranging the changing of my utilities from one property to the other taking away the stresses of moving.I would recommend Charters to anyone who is looking to move house and would like a stress free experience. Des
Des · 22 May 2023
Agent replied · 6 July 2023
Hi Des, thank you for the review, it is greatly appreciated.
★★★★★ 5/5
TrustpilotSarah has been super awesome in…
Sarah has been super awesome in assisting me get a house. Her passion and commitment to work is admirable. She deserves more pay
Ike · 10 January 2023
Agent replied · 6 July 2023
Ike, thank you!
★★★★★ 5/5
TrustpilotThe team at Charters were very pro active and professional
The team at Charters were very professional from the beginning and did an excellent job of selling our property. Jo kept us up to date with the progress of the sale and even though selling a house is a slow process, it really does help when you get updates, regularly. Hopefully they can also assist us with our next purchase
Louis · 16 November 2023
Agent replied · 23 August 2024
Thanks Louis, this is great to get your feedback.
★★★★★ 5/5
TrustpilotReally attentive service.
Really attentive service, was greeted straight away in the agents office, lots of useful advice given and kept in the loop at all times. Was contacted straight after my viewing to discuss a way forward which ended with good advice and a satisfactory outcome. Overall very please.
Shane · 2 August 2024
Agent replied · 23 August 2024
Thanks Shane!
★★★★★ 5/5
TrustpilotTom was really helpful and proactive in…
Tom was really helpful and proactive in our search for a letting, couldn't recommend him enough!
Nick · 1 August 2023
Agent replied · 28 October 2023
Thanks Nick for taking your time to review the service received.
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