5/5
Very helpful and professional…
Clare was Very helpful and professional service,very happy.
Agent replied · 23 August 2024
Thank you, Scott, much appreciated!

Trusted Agent profile · SOUTHAMPTON
★★★★★
2,158 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,158 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
Very helpful and professional…
Clare was Very helpful and professional service,very happy.
Thank you, Scott, much appreciated!
5/5
Charters Estate Agents Alton.
We had a amazing experience with Charters Estate Agent in Alton, customer service was top-notch and exceeded our expectations, the sales team Sarah, Jane, Toby and Richard from the Farnham office were always polite and a very warm welcome either on the phone of when you popped in. A big thank you.
Thank you, Ann, for your glowing review!
5/5
Oustanding service
A massive thank you to all the amazing staff at Charters in Romsey, their service was absolutely amazing ( letting and Sales). They kept me updated all the way through my property sale and i feel they went above and beyond to provide excellent Customer service, HIGHLY RECOMMEND!
Thanks Mandy!
5/5
I have had the most fantastic…
I have had the most fantastic experience with Charters Romsey, from my first contact with Victoria, the viewing agent Paul and Simon who kindly sourced me a brilliant mortgage deal. The team are ever so helpful and make you feel like nothing is a problem for them to look into. I highly recommend this team and would trust them to handle any of my property needs!
This is great to hear Izzi, thank you for reviewing.
5/5
We worked with Stephen Henry who was…
We worked with Stephen Henry who was always very friendly and approachable. We felt Stephen went above and beyond for us at every request. Very impressed with everyone’s efforts involved.
Thank you for the review Callum. Stephen will be delighted with this feedback.
5/5
My sincere thanks to Ned for his…
My sincere thanks to Ned for his reliable contact and attention over recent months / his professionalism very much appreciated.
Thank you for this review, Ned will be so pleased.
5/5
Giovanna has been very attentive and…
Giovanna has been very attentive and issues were resolved promptly. Very pleasant experience overall
Thanks Christos!
5/5
I needed to get a house urgently
I needed to get a house urgently, I have been on the search for over three months, once I checked with charter I was able to get a place that suits my taste thanks to agent Sophie pickering, she showed me different apartments till I got the one I like, she was nice and supportive throughout the whole process.
Thank you for taking the time to leave a review!
5/5
Efficient and professional service from Charters
Charters in Farnham are providing an excellent service. And congratulations need to be given to Jacqui and Kirstie for their friendly, efficient, and 'get it done' approach to our properties and clients. Always able to quickly sort out a problem and source suitable tenants.Truly both of them are valuable assets to Charters.
Thank you, Roger, for the 5-star review!
5/5
From a buyers perspective
From a buyers perspective, Charters were excellent once my offer was accepted, with the excellent Jo Goddard assigned to the sale process. Jo was brilliant to communicate with, she was friendly, helpful, pragmatic, always easy to contact and prompt to return calls and she really helped keep things moving between the various agents and solicitors and buyers and sellers. She was a standout part of the stressful process of buying and selling houses!
Thank you so much! Jo will be ever so pleased with this feedback.
1/5
Terrible communication
Terrible communication, say they will call back then dont, they all sound very confused in the letting department and have often asked me for the same information numerous times to be passed on - then when I call back (because no one calls me back) they ask all over again, just avoid! Plenty other good agents to use - Shannon & Simon at Romsey have been horrendous!
We are very sorry that you are disappointed with the service received from Charters lettings team. We cannot find a Kerry registered with us and so if you would like to contact us directly we would be very happy to look in to your complaint (marketing@chartersestateagents.co.uk), however your situation sounds very similar to that of a family group currently looking with us. If that is the case then because different family members where speaking with numerous staff members in different offices, with contradicting requirements and offering on multiple properties, it was agreed that it would be best that there was just one point of contact with one staff member which we have implemented to hopefully enable a satisfactory outcome.
5/5
Jo Goddard was very helpful with the…
Jo Goddard was very helpful with the purchase of our house.
Thanks James!
1/5
Very bad customer service! We are looking for a rental property and we liked one. The staff said to call him when he is at office. We called around 8 times to the office to talk that staff Harrison and requested to call back. But they never called back. Such a waste of time! We never use their services anymore!
Hello, we have looked through our database and system here, we cannot find details for you. Harrison does not have a record of this, please contact marketing@chartersestateagents.co.uk so we can take more details and get to the bottom of this. Thank you.
5/5
The best
We made the mistake of using SBK estate agents initially. Within 7 weeks we had 6 viewings however, the shining light was charters. We moved to them and had 6 viewings in just 10 days. One of which was an offer and sale. It pays to go with a reputable company such as charters. Don’t hesitate! Big thanks to the staff. Ollie and Ed were professional, friendly and attentive. Thanks to all
Ryan, thank you for this review, both Ollie and Ed will be delighted with this feedback.
5/5
Jack Moore is excellent
Jack Moore is excellent. He understands the market and the needs of the buyer and seller. He plays it straight and I have no hesitation in recommending him.
Thank you for the review, really appreciates this. Jack will be thrilled with this feedback!
5/5
Invaluable support
We purchased our home through Charters and Lisa Roberts provided invaluable support to us throughout the entire process. She helped communicate and negotiate with the sellers several times when the solicitors were falling short and generally made what was a very stressful experience that little bit easier.
Thank you Rebekah!
5/5
Very helpful!
We had an amazing service and help from Ash! During one of our viewings with him, he was very thorough explaining the property and advice on what to ask for in offers. Afterwards he also sent properties matching our criteria and would check in how the search is going. Amazing asset to the Charters team!
This is great to hear Maeve, thank you!
5/5
Having dealt with Dale at the Bishops Waltham branch we were extremely impressed at the quality of service and willingness to consistently go the extra mile. He has made the search a lot easier than it might have otherwise been!
Thanks Matt, this review is much appreciated.
5/5
My husband and I have been thoroughly…
My husband and I have been thoroughly impressed with the professionalism of Jacqui and Kirstie in the Lettings team. They have been reliable, proactive and prompt with all correspondence, appointments and updates. It is because of their hard work and determination that the process of letting our property has been organised so quickly and without stress.
Thank you, Liz, much appreciated!
5/5
Great service!!
I recently had the pleasure of working with Charters Estate Agents in Bishops Walthem, and I cannot speak highly enough about their exceptional communication skills and professionalism. From the start, they managed our expectations clearly, ensuring we understood every step of the buying process.What stood out most was their commitment to keeping us updated throughout the development. Even when our main contact was on holiday, the rest of the team stepped in seamlessly, maintaining consistent communication and support. This level of teamwork ensured that I never felt out of the loop.I highly recommend them to anyone looking for a reliable and attentive agency.
5/5
Super easy & helpful
Fred Foey from the Alresford Branch has been a gem! Super helpful with everything relating our new tenancy!
Thank you for leaving the review!
5/5
Charter your way to great service!
From the very beginning the service from Ash, Sarah and Gary to support us to find a property to rent was absolutely amazing. Checking in and making sure we could find something suitable was an exactly what we needed. Thank you so much for delivering great personalised service.
Thank you for the review!
5/5
Ashley was extremely professional and…
Ashley was extremely professional and of great help during the property viewing.Would recommend 100%
Thank you so much for the review.
4/5
Vanessa Joy at Charters Estate Agents…
Vanessa Joy at Charters Estate Agents in Chandlers Ford was professional, attentive and communicative making the sale of our property an easy process. I would highly recommend them.
Hi Jane, thank you so much for the review. Vanessa will be so pleased with the feedback.
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Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.