Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst class in every aspect
Our whole experience to date with Charters has been first class. From registering our initial interest with Daniel in Romsey, he put us in contact with Chawley in the same branch & Daryl in Southampton. We have a young family and have felt valued & cared for at every step of the way. We can honestly say that every team member we have liaised with has cared about our moving situation. We really cannot speak highly enough of the whole team. Thank you!
Dan · 8 February 2023
Agent replied · 6 July 2023
Thanks for taking your time to review the service received. The team will be so pleased with your feedback.
★★★★★ 5/5
TrustpilotGreat!
Shannon was really helpful and quick when replying our questions.Charters has provided great customer service all the way through the whole process.
Luisa · 17 November 2023
Agent replied · 23 August 2024
Thanks Luisa!
★★★★★ 5/5
TrustpilotHarrison is a star!
Me and my partner were looking for a property quite urgently as we needed to vacate the one we were living before by the end of February. Harrison has made the process extremely smooth and quick for us. He took it upon himself to update us on any new properties and to secure us a place! He has made such stressful time much better for both me and my partner! At the viewing, I met a lovely blond lady (whose name I don’t remember unfortunately) who was amazing at explaining the whole process for us! Thank you, Charters!
Tsvetelina · 2 February 2023
Agent replied · 6 July 2023
Thank you for the feedback, really appreciates this.
★★★★★ 5/5
TrustpilotVery impressed
Nathan from the Bishops Waltham office has been working very hard to find a property for me despite my long list of red lines. He has been unfailingly patient and tenacious in his efforts to find the right home for me to downsize to, despite his awareness of my uncertainty about the proposed move. It would have been easy for him to dismiss me as a time-waster but he has never stopped trying. I also felt very comfortable with Darcy who came to appraise my property and explained everything in comprehensive detail without ever being remotely insistent or pushy. If I do decide to sell up and move, I will have no hesitation in using Charters and would recommend them without reservation.
Mrs · 1 February 2023
Agent replied · 6 July 2023
Thank you for taking your time to review the service received.
★★★★★ 5/5
TrustpilotExcellent
Had the best experience in selling our property. Whole Alton team is excellent, difficult to find fault! Many thanks indeed all at Charters, of course fully recommended. Best.
Mam · 31 May 2026
★★★★★ 5/5
TrustpilotDisappointed- but now a happy landlord.
As a disappointed landlord receiving back my property in a pretty awful state, my life has been made so much easier due to the fantastic response from Charters property management division, in particular a certain lady called Rebecca, nothing is to much trouble for her, she has been absolutely amazing in organising all the tradesmen I require to bring my property back up to a high standard so that I can relaunch it back on to the market.
Steve · 7 April 2023
Agent replied · 6 July 2023
Thank you so much Steve! Rebecca will be ever so pleased with this feedback.
★★★★★ 5/5
GoogleAmazing Customer Service - Jessica Crouch is a real asset to them team and extremely helpful with any queries I had regarding the property. She responded quickly, professionally via email. Jessica made this experience so easy and stress free. I would highly recommend Charters and especially Jess! :)
Louise · 7 July 2020
Agent replied · 7 July 2023
Thank you Louise, this has been passed to Jessica who will be delighted. Regards
★★★★★ 5/5
TrustpilotBest estate agents in Southampton by far
Cannot fault the service provided by Charters. Simon and Ned have consistently gone above and beyond to help find a house for my father-in-law to downsize to. They have taken care to understand exactly what’s needed and where, and have made every effort to keep us informed and provide relevant information. Polite, friendly, punctual, professional, make other agents look lazy!
Tom · 27 June 2024
Agent replied · 23 August 2024
Tom, we appreciate the review, Simon and Ned will be really pleased to hear this. We are glad this has worked out.
★★★★★ 5/5
TrustpilotRosie at Charters Winchester
Rosie has been excellent in helping me secure an apartment in Winchester, she is very thorough and has answers to all my questions. Highly recommended and made the whole experience very easy.
Shaun · 31 January 2023
Agent replied · 6 July 2023
Thank you for the amazing review! Rosie will be so pleased with your feedback.
★★★★★ 5/5
TrustpilotCharters Park Gate
Charters Park Gate, Southampton have helped us secure our next house
Customer · 24 September 2026
★★★★★ 5/5
TrustpilotGreat Flat Finding Experience
Have been searching with Amelia as our letting negotiator, she's been really friendly, fantastic service and has been patient while we've been viewing properties, she's been really active in sending us new potential properties on the market so it's made us really want to rent with charters for the properties!
Damian · 19 November 2024
Agent replied · 25 December 2024
Thanks Damian, much appreciated.
★★★★★ 5/5
TrustpilotExtremely helpful and professional
Extremely helpful and professional. Particular thanks to Ash for his help in trying to find us the right home.
Emma · 17 January 2024
Agent replied · 23 August 2024
Thank you for the review Emma! Ash will be so pleased!
★★★★★ 5/5
TrustpilotGreat customer service
We gave our rental property requirements to Ash at Charters, and he regularly contacted us with properties that might suit us, more than any other agent we contacted. He was absolutely brilliant, and very kind. We ended up finding a property elsewhere, but I wanted to write this review to say thank you for my super customer experience with Ash.
Lizzie · 5 June 2024
Agent replied · 23 August 2024
Thank you Lizzie - Ash will really appreciate the review!
★★★★★ 5/5
TrustpilotI cannot thank Jo Goddard enough
I cannot thank Jo Goddard enough. Quite simply, she single-handedly got our exchange and completion date confirmed, without her, I genuinely believe we would still be waiting.
Oliver · 4 June 2026
★★★★★ 5/5
TrustpilotI’ve recently bought a property through…
I’ve recently bought a property through Charters in Alresford and the whole team were great to deal with. Particular Vanessa who I feel went the extra mile to find out answers to all my questions, and being new to the area she really helped me with local info - Nothing was too much trouble and both her and Rebs seemed genuinely pleased for me when I came to collect the keys!
Georgina · 10 October 2023
Agent replied · 6 July 2023
Hi Georgina, your review is greatly appreciated. The Alresford team will be so pleased with this.
★★★★★ 5/5
TrustpilotThank you to Vanessa
Thank you to Vanessa, Amy and the team at Chandlers Ford Charters for their amazing work. They were professional and worked tirelessly to make the sale. I can fully recommend them! Anita
Anita · 18 January 2023
Agent replied · 6 July 2023
Thank you for the feedback Anita, really appreciates this.
★★★★★ 5/5
TrustpilotThanks to Jo Goddard
Thanks to Jo Goddard in the Sales Progression Team at Charters, Southampton. She kept us fully informed of progress from the sale of our property through to exchange of contracts. Issues with solicitors meant that it was not an easy process and Jo went the extra mile in liaising with all parties to ensure that the exchange happened in time for the completion date already agreed by everyone in the chain.
RJB · 9 October 2023
Agent replied · 28 October 2023
Thank you so much, for taking your time to review the service received.
★★★★★ 5/5
TrustpilotAs an international Expatriate from…
As an international Expatriate from Germany, I was searching for an accomodation for my family (5 people in total + dog) to stay in the UK. I anticipated this to be one of the most challenging aspects of the assignment. But due to the outstanding support of SARAH BAINBRIDGE and Charters, I was able to find the right property to rent for all of us. Immediate response, open and transparent communication, fast processing etc. I am very happy and thankful for the support!
Mischa · 16 January 2023
Agent replied · 6 July 2023
Thank you for the review, it is much appreciated.
★★★★★ 5/5
TrustpilotJust wanted to say a huge thank you to…
Just wanted to say a huge thank you to Ella! She’s one of the best estate agents I’ve ever used and couldn’t do enough for me! - AS
Alex · 23 May 2023
Agent replied · 6 July 2023
Thank you Alex, for the amazing review! Ella will be so pleased with the feedback.
★★★★★ 5/5
TrustpilotThank you Andy for all your help and…
Thank you Andy for all your help and advice.
Athira · 23 July 2024
Agent replied · 23 August 2024
Thank you!
★★★★★ 5/5
TrustpilotVery responsive and sort out any issues swiftly
Very responsive and sort out any issues swiftly. Lily Moores was always my point of contact and has been extremely helpful at all times. I definitely recommend them.
Mina · 22 May 2023
Agent replied · 6 July 2023
Hi Mina, thank you so much for the feedback, it is much appreciated.
★★★★★ 5/5
TrustpilotCharters- Best estate agent in Alton!
We cannot thank Charters Alton enough for their exemplary service. We were unfortunate through no fault of of own to encounter several drawn out set backs, and Charters remained patient and professional throughout. We had used another local agent prior who we felt offered an inferior service to Charters. Ed Kendall personally worked tirelessly throughout when the pressure was on to ensure our chain stayed together along with Lewis and Jack in the background. Charters are without doubt the best estate agent in the area and we cannot recommend them enough.
Helena · 12 January 2023
Agent replied · 6 July 2023
Thank you for the review, the team will be so pleased with this.
★★★★★ 5/5
TrustpilotFantastic service from Jo and Mark at the Winchester branch. Thank you
Charters have been fantastic through the sale of our property. Mark and his colleagues did a great job with the marketing and sale of our house. Jo then took on the job as sales pregressor She worked tirelessly to ensure the sale completed. After a long and tricky chain she maintained professionalism and got the job done whilst communicating with us the whole time. I think it’s safe to say the deal would not have gone through without Jo. We also used their recommended solicitors, Dutton Gregory, who were equally as professional and efficient.
Emma · 9 January 2023
Agent replied · 6 July 2023
Emma this is great to hear, both Jo and Mark will be delighted.
★★★★★ 5/5
TrustpilotCharters letting support team
Hi Team,Good professional approach from Charters letting support team, helped us in finding a two bhk property for rent soo quickly!!. They updated the progress on each phase while processing our offer. Over all i am 100% satisfied with they approach and support they have provided to us...Hi Carolyn, Thanks for your support. Myself and my wife very much appreciate your swift response and support. Thank you soo much once again...! It helped us lot..
Vijay · 17 June 2023
Agent replied · 6 July 2023
Thank you so much for the review, it is much appreciated.
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