Trusted Agent profile · SOUTHAMPTON

Charters Bishops Waltham reviews in SOUTHAMPTON

★★★★★ Excellent

2,168 reviews across 2 platforms

Bishops Waltham, SOUTHAMPTON, SO32 1AF

Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,168 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

213

Reviews on Google

This office

Trustpilot logo

1,955

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dan made my life very easy

Dan made my life very easy, great communication, very happy with my experience

Jasmine · 18 July 2024

Agent replied · 23 August 2024

Thank you, Jasmine!

5/5

Google

Charters were brilliant! Although unfortunately we found a property elsewhere, Charters were so lovely and helpful when it came to providing information and viewings. Rebecca was fantastic and we couldn't of asked for a more helpful estate agent!

Lara · 20 October 2022

Agent replied · 7 July 2023

Lara, thank you for taking the time to review the service you received.

5/5

Trustpilot

Great experience looking for rentals

My wife and I were looking to relocate to Winchester, and Charters had the most rental properties of all the agents we worked with. Sarah from the Winchester office was incredibly helpful and showed us a lot of properties. She seemed honest, and not pushy (which is a lot more than we can say for other agents we met with in Winchester), and we were actually a little disappointed that the property we eventually found was not listed through Charters. We would have liked to have used Sarah for the whole process. I’d definitely recommended them, and will be back to Charters when we eventually want to buy.

Robert · 12 May 2023

Agent replied · 6 July 2023

Thank you for the review Robert! Have a great day.

5/5

Trustpilot

Charters Winchester have been excellent…

Charters Winchester have been excellent in communicating with viewings, negotiations and now the sale of my property. Thanks to Elle, Alice, Alex, Oliver & Jo. #dreamteam!

Jo · 20 October 2023

Agent replied · 28 October 2023

Thank you for the feedback, really appreciate this.

5/5

Trustpilot

Great service

I recently viewed a property with my partner and the amazing Samuel. C in the hove branch was really helpful with all our queries and responded efficiently would recommend 10/10.

Mike · 7 June 2026

5/5

Trustpilot

Ashley has been great in helping us…

Ashley has been great in helping us find a rental property, very proactive, very professional, couldn’t ask for anything more

Neil · 1 March 2024

Agent replied · 23 August 2024

Thanks Neil!

5/5

Trustpilot

With Great Thanks to Jo Goddard!

I could not recommend Charters enough! We are completing on our first home tomorrow and we are extremely grateful to Jo Goddard, who has made the process so seamless. Jo was always at the end of the phone, or email, to answer any enquiries or guide us through the next steps. We always looked forward to hearing Jo’s cheery voice on the other end of the phone; which made her very approachable. We have already agreed that when it comes to selling our property in the future we will be using Charters for sure!

Molly · 4 May 2023

Agent replied · 6 July 2023

Thanks Molly for the wonderful review! Jo will be thrilled with this feedback!

5/5

Trustpilot

Excellent customer service throughout…

Excellent customer service throughout from viewing with Tilly and a small misunderstanding in viewing arrangements quickly corrected and apologised for by manager Johnathon. Jo kept progressing the chain efficiently and kept me updated weekly about the sales progression which was a great help. A throughly efficient friendly and professional estate agents that I recommend and will use again Thank youPaula Lamb

Pml · 12 July 2024

Agent replied · 23 August 2024

Thank you for the review, and we appreciate your feedback!

5/5

Trustpilot

Park Gate Charters Estate Agent

Park Gate Charters Estate AgentThis branch of Charters has been absolutely fantastic in the sale of our property. They understood our somewhat unique situation and offered genuine support, advice and assistance throughout the whole process. This branch is a real credit to the company. I wish them every success as it is well deserved. Thank you!

Kelanndu · 3 October 2024

Agent replied · 22 October 2024

Thank you for the five-star review!

5/5

Trustpilot

Can’t fault the service - so far so good

My daughter and I had been amazed at how efficient and quick from signing up Charters to sell our property and finding us our purchase property. Even before the brochure went ‘live’ we had three viewings within week from signing with another three lined up. Fortunately for us one of the three initial viewings put in and offer and it all went from there. No time for a For Sale board to go up!! Ned in the office was friendly and very helpful. Phil who came round to value our property was very informative and straight talking making it easy to understand without the jargon. Viewing lady (sorry think it was Laura) very friendly. So far I can’t fault the service.

Ms · 28 April 2023

Agent replied · 6 July 2023

Hi, thank you so much. They will be delighted to hear this.

5/5

Trustpilot

Sales progression team.

The sales progression team namely Steven and Gwen were exceptional in their service. I can’t thank them enough for their professionalism and kindness throughout this process. Highly recommend them.

Jean · 21 July 2023

Agent replied · 26 July 2023

Thank you Jean, much appreciated.

5/5

Trustpilot

Ella was very helpful and easy to deal…

Ella was very helpful and easy to deal with. Thank you for your help!

Kiri · 17 June 2024

Agent replied · 23 August 2024

Thanks!

5/5

Google

We found our Property through Charters and have found the staff to be most helpful and professional at all times. The process was somewhat tricky when our chain had issues but the staff were amazingly supportive and steered us though the whole process. I cannot recommend Matthew Clark and his team highly enough.

Steve · 8 July 2019

Agent replied · 7 July 2023

Dear Steve, thank you for your review. It sounds as though it was a frustrating process at times but we are delighted that you had support from our Bishops Waltham team. Thank you.

5/5

Google

Charters handled the sale of my relatives property, it was a smooth operation with updates throughout the sale.

Roger · 22 December 2025

Agent replied · 15 April 2026

Thank you for leaving this review!

5/5

Trustpilot

Selling house

Jo Goddard made the experience of selling our house less stressful due to her excellent customer service and endless patience and support.

Alan · 7 January 2024

Agent replied · 23 August 2024

Alan, thank you for your review!

5/5

Trustpilot

SARAH BAINBRIDGE was very proactive and…

SARAH BAINBRIDGE was very proactive and quick to work hard to try and help.Thanks Scott

Scott · 28 May 2024

Agent replied · 23 August 2024

Thank you for the review Scott

5/5

Trustpilot

Thank you!

Really appreciate their help in finding us a property. Was called by Edward in advance of it going to the market and given good advice. Was shown around promptly by Cameron. Honest, polite and helpful information given when viewing. Helped secure our purchase and the process and approach was excellent, professional and much appreciated. All happened quickly and was stress free. Thank you!

Amy · 28 May 2024

Agent replied · 23 August 2024

This is great to hear, thank you Amy

5/5

Trustpilot

Great service!

I had the pleasure of engaging with Jo Goddard from the Winchester branch when I purchased my new house. The service from Jo was second to none, she gave regular updates and they house completed within the desired time frame. Always cheerful, Jo was a pleasure to work with. Thank you Jo!

Jo · 25 November 2024

Agent replied · 25 December 2024

Thanks Jo, our Jo will be delighted!

5/5

Google

Having purchased our home through Charters Estate Agents Bishops Waltham we found Rebecca and the team very professional, diligent in following up on queries and great communication. I can highly recommend them.

Peter · 15 April 2023

Agent replied · 7 July 2023

Thanks Peter for taking your time to review the service received.

5/5

Trustpilot

Wonderful agent!

Have just listed my house with Charters and am super impressed with the team so far, both lettings and sales have been incredibly efficient, responsive and helpful. Ella, Beth, Jess and Oliver have all been super at making sure I was set up to go with viewings and the negotiations, keeping me up to date all the way. It is very much appreciated! Thank you!

Kate · 16 April 2024

Agent replied · 23 August 2024

Thank you, Kate! Much appreciated!

5/5

Trustpilot

Excellent experience

Jo Goddard represented the seller in a recent purchase I made in Southampton. Couldn’t be more happy with the level of professionalism she gave me - especially as this was my first purchase! She kindly kept me up to date with her side of the transaction and remained available for me to ring with any questions or queries. She made this transaction easy! Thank you Jo

Nora · 26 March 2024

Agent replied · 23 August 2024

Thank you, Nora!

5/5

Trustpilot

Very efficient and responsive team

Very efficient and responsive team, Sophie Pickering was very helpful in answering my questions and very knowledgeable about the property.

David · 13 February 2024

Agent replied · 23 August 2024

Thank you David, this is much appreciated.

5/5

Trustpilot

Simeon and Chloe have been excellent…

Simeon and Chloe have been excellent throughout the whole process. Normally I would speak to several agents to get a rounded view of the market, but didn’t need to in this case, as the team did a thorough job from valuation to finding tenants very quickly, to the timeline that Simeon outlined 6 months before - all with a friendly, warm and attentive service.

Peter · 4 May 2024

Agent replied · 23 August 2024

Thank you, Peter, for the 5-star review!

5/5

Trustpilot

Easy 5 stars

There is no better Estate Agent in Winchester at finding good tenants quickly. The entire process is smooth and staff are efficient and personable. Big shout out to Rosie, but all staff are great.

Sarah · 31 January 2023

Agent replied · 6 July 2023

Thank you for the feedback Sarah, really appreciates this.

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Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.

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