5/5
Sophia was prompt and helpful
Sophia was prompt and helpful in her communication. I requested an amendment which was carried out quickly and accurately.
Agent replied · 23 August 2024
Thank you, Amy, for sharing your feedback!

Trusted Agent profile · SOUTHAMPTON
★★★★★
2,174 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,174 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
Sophia was prompt and helpful
Sophia was prompt and helpful in her communication. I requested an amendment which was carried out quickly and accurately.
Thank you, Amy, for sharing your feedback!
5/5
Excellent service and support selling our house
The sales team in Winchester led by Oliver did a great job in marketing our house both initially and again when the first sale fell through. Jo Goddard did a fantastic job progressing the sale, keeping us updated and chasing the buyer and buyer's solicitor when needed! She was always cheerful and very timely in her calls!Thanks to all in helping us again - our family's third purchase/sale through this team!
Thank you so much, Oliver and the team will be very pleased.
5/5
From valuation to the sale of our…
From valuation to the sale of our property all the Staff of Charters have been thoroughly professional, helpful, courteous and a real pleasure to work with. They have kept us fully informed both prior to and with follow up to viewings, the latter being particularly useful and never unrealistically hopeful. We requested additional photography as Spring turned to Summer and the response was immediate and clearly very helpful to the sale. The photos were excellent. We have been especially well looked after by Sarah who always willingly went the extra mile to accommodate our requests. I feel sure that her personality was very helpful in achieving the final happy result of a sale. Thank you to whole team for the result.
We are so happy to hear you had a great experience with us! Thank you Norman.
5/5
Would highly recommend!
Samuel Scott was helpful and simple to work with, to the point and addressed all concerns about the property we chose. Great communication too.
Thank you, Reuben, for your five-star review!
5/5
CHARTERS WINCHESTER
Thomas has been really efficient with our request and thanks to him we were able to secure a beautiful apartment within 2 days. He’s been absolutely brilliant throughout.
Thank you so much for the review. Thomas will be greatly pleased with this!
5/5
Excellent service
Excellent service, highly professional. Both Ashley and Gary were extremely helpful in every respect. Highly recommended.
Thanks Steve!
5/5
If you are considering selling your house, choose charters, make the right move .
We have recently sold our house through Charters having had it marketed through a different estate agent previously. Oliver who is based in the Southampton branch came to see us and he was very professional and understanding of our situation. He sold our house very quickly and has so far made the experience of selling our house very easy . He is a credit to charters and I can’t thank him enough.
Susan, thank you for your five-star review!
5/5
Charlotte was a joy to work with when we were looking to buy a house in the Meon Valley. Informative, professional and responsive, she 'went the extra mile' to help us navigate the process. We are delighted with the result!PositiveResponsiveness, Professionalism
Thank you for the feedback given on the service you have received. It is much appreciated.
5/5
Best estate agent Sarah B…
I have dealt with many estate agents but Charters is just incredible! They understand clients needs and do everything to help and make it easy. Sarah B has found a perfect home for like she knew that’s the one when i saw property i was in tears of happiness. I haven’t came across someone so kind with fantastic communication skills and understanding!
Wonderful! This is lovely to hear, enjoy your new home!!!
5/5
Great Service - Well done!
The two members of the charters team that helped with the whole process were great. Martha & Thomas were very helpful updating me over the past couple months and making process a lot easier and friendly.
Russell, thank you for the review, Martha and Thomas will both be delighted.
5/5
Our Renting Experience with Charters Estate Agent
Sara Bainbridge made the whole process seamless. She is very courteous, responsive and highly supportive. She made the whole process easy. She is also very patient.
Thank you for writing this review, it is much appreciated!
5/5
Charters Farnham - friendly and helpful in securing our new tenancy
Jacqui McKeown and Kirstie Stone from Charters Farnham office helped us through the viewing, offer and referencing processes for our new tenancy which we are very happy with. They were professional and efficient, but just as importantly were really friendly and helpful throughout. Thank you!
5/5
A great first time buy experience
We are always made to feel welcome when we pop into the Park Gate office. Claire has been very helpful, we feel at ease when chatting with her and feel that no question is ever stupid.
Thank you Peter, your review it greatly appreciated.
5/5
Very good service
Sophia was prompt, friendly, helpful and responsive in getting the marketing of our property set up and live.
Thank you for the review!
5/5
Very helpful and professional
Very helpful and professionalSam Scott was a great help in my flat search and application. Very pleased with the service.
Thank you for the review!
5/5
Very happy with Charters
I'm very happy with the attention provided by the Charters team (Simon Edser, Stephen Henry, Kevin Ashley, Becky). I felt updated all the way through, so never felt out of touch with events. The property was snapped up in the first week of launch by Charters, which was an excellent start. Stephen's regular contact (without my prompting) was very helpful. The team members all have a great manner about them, which makes the sale process much easier.
Hi, your review is greatly appreciated. The team will be so pleased with this.
5/5
Absolutely brilliant!
Absolutely brilliant!Recently purchased a new property through Charters and cannot recommend them enough, Cameron was our first contact , he was attentive, professional and really knowledgeable about property market which came in really handy! 5 star service!
Thank you so much! Cameron will be ever so pleased with this feedback.
5/5
Charters Bishops Waltham are fantastic! They rent a large number of our properties and always do a great job. They are very efficient and the staff are very friendly. A special mention to Ashleigh Mutimear who is very professional and continues to help and support us throughout each process. I highly recommend Charters Bishops Waltham!
Keris, this is a great review and all feedback is taken seriously. We will make sure that Ashleigh gets to see this.
5/5
New tenancy
Going through the paperwork and referencing to rent currently. Sophie has been amazingly helpful, prompt and very eager to help.
Thank you for taking the time to leave a review!
4/5
As a first time renting through an…
As a first time renting through an agent, I was skeptical about not meeting the landlord, but the people I met really made it easy, good communication, they were supportive and I must say Kirstie stone was so pleased to answer all my questions when I am in doubt. Thanks for making my moving smooth.
Thank you for the review!
5/5
I found Ashley& Sarah to be so helpful…
I found Ashley& Sarah to be so helpful and the process of finding a house to rent less stressful, thank you Guys.
Thank you Trudy!
5/5
Very good!
The estate agent we are working with (Michael McCormack) has been and continues to have very good communication, he's very friendly, and overall it has been a very good experience so far!
5/5
Kirstie has been very polite and…
Kirstie has been very polite and helpful throughout the process of renting a house
Thanks Janet!
5/5
Charters valuation by Sarah Harris
We thought that Sarah Harris of Charters Alton was very professional; fully explained all aspects of selling our property and we would happily entrust selling of our house to her and her colleagues. Strongly recommended.
Hi Sally, thank you for the review, it is greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.