5/5
Perfect experience
Sophie is very professional, careful, responsible and responsive. This company has a lot of housing, and the connection is very smooth.
Agent replied · 23 August 2024
Thank you!

Trusted Agent profile · SOUTHAMPTON
★★★★★
2,174 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,174 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
Perfect experience
Sophie is very professional, careful, responsible and responsive. This company has a lot of housing, and the connection is very smooth.
Thank you!
5/5
Charters in Southampton gave outstanding service
Charters in Southampton were very helpful, friendly, exceptionally professional and sold my house in a week. Thank you to Phil Northover and the team for an amazing job.
Thank you, Sandra!
5/5
I'm so grateful to Sarah Bainbridge and…
I'm so grateful to Sarah Bainbridge and the team for helping me and my family find the perfect home. Amazing communication and a joy to deal with. Would highly recommend to anyone looking to buy, rent or sell!
Thanks Izzy the for this review! Sarah and the team will be so pleased.
5/5
Smooth and helpful
Only moved in last week but the process has been really smooth so far, SO much easier than with the last estate agent we used! Many thanks to Rosie and Martha for being so helpful and quick to respond on any issues, much appreciated!
Thank you Emily for reviewing the service received. They will be pleased with this feedback.
5/5
So pleased with Charters (Winchester)
We are so pleased with Charter’s service, especially a big thank you to Sarah from Winchester branch. She is so helpful and efficient to find us a place to rent. Wouldn’t hesitate to recommend her.
Thank you for taking the time to review the service received.
5/5
Charters Southampton - Most Excellent Agents
If only all estate agents were like this! Charters Southampton provided an excellent client experience from the initial appraisal meeting to the property sale. The marketing is top notch and even under the difficult market conditions, Charters managed to arrange numerous viewings. The whole team seem very helpful and professional but I particularly appreciated the frequent communication from Simon Edser and Kevin Ashley (many thanks chaps!). I was never kept in dark, being regularly updated, even if these was no news. For me, communication is key and Charters had this just right. I have no hesitation in recommending these estate agents
Thank you for leaving the review Russell, it is much appreciated.
5/5
Such amazing friendly service and…
Such amazing friendly service and plenty of time to have a real good look around the property. Sarah is brilliant, highly recommended!
Amy, thank you for your 5-star review!
5/5
Quick, efficient and highly recommended
I wanted to find a property on short notice and Amelia & Ash arranged for viewings immediately matching my criteria. The communication throughout the process was seamless and all relevant information was shared wherever necessary.Amelia understood the requirements and was very helpful in finding matching properties and arranged the viewings on requested times. I would highly recommend the letting team at Charters.
Thank you Anup!
5/5
Charters communication
Communication from the team at charters was exceptional, there are always times in a house sale or purchase with a chain involved when its difficult to know exactly what's going on and can lead to frustrations. In particular Jo in the sales progression team who knew exactly when to give a gentle nudge or a more forceful push was a key part of our sale happening, updating us on every stage. First class.
Thank you for taking the time to review the service you have received.
5/5
Have no doubt Charters estate agents…
Have no doubt Charters estate agents Winchester are truly a wonderful company to do business with. They deal with multi million pound House sales daily, my purchase was very small indeed by comparison. Nonetheless I was treated to no less than a perfect sales team. From start to finish they were polite, courteous and kept me well informed as to the progress of my house purchase. The purchase was completed in record time and in my view Charters went above and beyond what I would have expected for the size and value of what is now my property with time to spare for Christmas. All the staff were unbelievably helpful, and though I do not like to single out individuals I have to mention Jo Goddard and Allison who worked extremely hard to complete the sale in rapid time. I can't name all but thanks to all the team for for working so hard.Should I ever sell on, Charters will absolutely definitely handle the sale. Great job well done.Many thanks from Glen.
Thanks for the review Glen, it is much appreciated.
5/5
Fabulous Communication & Commitment
We wanted to offer our sincere thanks to Jo Goddard in looking after our purchase in Whiteley. The chain was a lengthy 6 persons covering many dynamics but Jo was an absolute star and showed great determination and patience in dealing with anything that was thrown at her. She is a huge credit to Charters Estate Agency and I would not hesitate to recommend them to anyone.
Simon, thank you for the review! Jo will be delighted.
5/5
Success through with Charters.
We had been trying to sell my mothers house in Southampton for nearly two years. As we lived outside the county we tried three of the national agents without success. We subsequently went onto "Find an Agent" after seeing it on TV. Charters was one of the companies recommended. When I first met Phil from the So'ton branch he inspired confidence through his knowledge and enthusiastic manner. Although the sales fee was more expensive than others, I think it was value for money. The team in Southampton worked hard from the start. They only required a six week contract and were confident that they could get sensible viewings. They were true to their word and as a consequence we had a high number viewings during the first four weeks culminating with an agreed sale. My only regret is that I did not go to Phil and his Southampton colleagues first. I believe that they delivered great value for money and would highly recommend them.
Thank you Paul, this is much appreciated.
5/5
Great agent
The flat viewing with Ella Burnet went very smoothly. Very professional, showed up on time, very knowledgeable and friendly. Totally recommend!
Thanks Rodolfo!
5/5
Charters Alresford branch - highly recommend.
Charters in Alresford found us our first house around 8 years ago. They have reliably found good tenants for us until we decided to sell this summer. Charlie, Fred, Vanessa and Juliet have been excellent, they are always welcoming when we pop into the office with a question and happy to advise. We are very pleased we chose Charters to sell our house.We have also had great advice from Simon who has organised our mortgage for our potential purchase in the New Year.The Alresford branch are a good team who are efficient and professional at all times. Would highly recommend.
Thank you for leaving the review, it is much appreciated. The team will be delighted.
5/5
Stephen a professional help.
Stephen was very professional in keeping us informed and being the in-between man. Always responded in a short time when emailing him. Tha k you.
Thank you Joe, Stephen will be delighted!
5/5
viewing
Sophie was lovely, put us at ease during the viewing and happily answered all our questions, quite knowledgeable
Thank you!
5/5
Jack is currently helping us find a…
Jack is currently helping us find a property and we are really enjoying working with him. He had listened carefully to our requirements and is consultative, responsive and not pushy which is important! Looking forward to hopefully securing our new home with Jack.
Hi Zoe! Thank you for sharing your review of our service.
5/5
First rate team at Charters
The team at Charters worked tirelessly to achieve the desired let. Sarah Bainbridge went the extra mile and I could not be happier with the service she and Gary provided.
Thank you, Susan, for your review!
5/5
Nathan has been very professional from…
Nathan has been very professional from start to finish. Always keeping me updated weekly, offering me lots of houses to view. Nathan was informative and helpful. No pressure but always supportive. Thank you.
Thank you Catherine!
5/5
Good Communication & Professional Approach
I was pleasantly surprised by how smooth the whole process of viewing and renting a property was through Charters. Ella was very friendly, communicated clearly, and was very proactive in helping us find the right place for us.
Thank you for the feedback, really appreciate this.
5/5
Ash helped focus our rental search
Ash was incredibly helpful with our rental property search, determining what was important to us, finding suitable properties and rapidly organising viewings. It helped us quickly narrow down our shortlist.
Thank you, Jane, for your review!
5/5
Great experience
I worked with Ella while looking for accomodation in Southampton. Her professionalism and understanding of my peculiar circumstances made it easy for me to meet the requirements. Iam glad that I worked with them. I commend them for the work they do.
Thank you Elizabeth, this is great to hear. Thanks.
5/5
Personalised & Friendly Service
We have recently been looking for a house in Hampshire and have been very impressed by Dan at the Romsey office and Fred at the Alresford office. Both have been great at helping us search and they really listened to our requirements. They have been friendly (but not pushy!) and are very knowledgeable about their respective areas. They knocked spots off of most other estate agents we encountered and we would recommend them, without hesitation.
Jayne, thank you for your review!
5/5
Fantastic Service - Sophie Pickering
Currently in process of renting through Charters Southampton. Sophie was very helpful in the process, quick to answer any questions and just a very kind and thoughtful individual. Highly Recommend!
Thank you, Travis, for your review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.