Trusted Agent profile · SOUTHAMPTON
★★★★★
2,185 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,185 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotVanessa at Alresford …
Vanessa at Alresford has been extremely helpful in finding us a house in the local area. She is very personable, always positive , enthusiastic and efficient , and we very much look forward to being the owners of our new home. Many thanks.
Hi Helen, thank you for the feedback, really appreciate this.
5/5
TrustpilotProperty sale
Gary was extremely good at contacting me and keeping me updated with the progress of the sale of my property. He was very reassuring and helpful.
5/5
TrustpilotElla and Sam have been amazing best…
Ella and Sam have been amazing best experience with an estate agents. Helpful, attentive and professional. Highly recommend. I really wanna say thank you to Ella and the team of Southampton Charters. You made our next move easy .
Hi CeCe, thank you for the review, it is much appreciated.
5/5
TrustpilotAsh and Gary were fantastic to guide us…
Ash and Gary were fantastic to guide us through the process and even found the right property for us. Very professional and appreciable teams Would absolutely recommend it.
Alberto, thank you!
5/5
TrustpilotExcellent service was given
Charters Estate Agents, Chandler's FordWe met up with Jake WIlliams yesterday, to view a property in Chandlers Ford.We found him extremely polite, enthusiastic and answered every question asked, which made things a lot easier.Thank you Jake
Thank you for your five-star review!
1/5
TrustpilotRented with Charters Park Gate for 1…
Rented with Charters Park Gate for 1 year in 2023. Before signing the contract all the staff we encountered was polite, helpful and prompt, however, we have been assigned as the property manager Kelly Santos, which was just a nightmare. Had to reach out multiple times to get simple things fixed (The only issues throughout the year being a faulty light switch and microwave). She would literally just straight up ignore us for many weeks, had to call nearly every day of our holiday just for her to acknowledge us. Fast forward to the end our rent and the employee Madeline Armstrong - we left the flat sparkly clean and took pictures of everything before leaving (unlike how we found it, cupboards full to the brim with garbage). Even had the carpets throughout the property professionally cleaned which made it look like new. Was then made to pay a cleaning charge which was not mentioned in the contract whatsoever for ridiculous ‘reasons’(things that had wear&tear signs from before we moved in!!!). I have tried getting in touch again multiple times and been told that she’ll contact me. Mentioned that I would happily pay the fee as long as I see a receipt from the cleaning company to see that’s where my money went. She just left me a voicemail saying that they are not obligated to show me a receipt and left it there. After weeks of hassle I just let it go as they were holding my deposit. Such a nightmare team. Will never rent or buy from Charters again. I am sure this was an isolated case as the rest of the team that we’ve met were 10/10, but it’s good to take in consideration that this might happen to other people as well if you’re unfortunate enough. Not sure if the above 2 still work for Charters as this happened in December 2023.
Thank you for taking the time to speak to our Property Management Director today. We would again just like to apologise that your positive experience was later tarnished. This is certainly not the level of service we strive to deliver. The deposit deductions are requests made by the Landlord and Charters are responsible for the negotiation between the Tenants and the Landlords. We can see that the Landlord did remove their original claim for additional items and reduced the cleaning cost to be the only deduction from your deposit. And this was for the cleaning oversights to be rectified.
5/5
TrustpilotProperty to let ?
If you have a property to let, Sarah in Charters Lettings Team in Winchester is superb. She is efficient, professional and keeps you informed through out the process.
Kath, thank you for the review. Sarah will be delighted!
5/5
TrustpilotChloe Attridge was extremely helpful…
Chloe Attridge was extremely helpful and very easy to talk to. She is very easy to contact and responds really quickly. The whole process was so nice and smooth. Highly recommend.
This is pleasing to hear Molly, thank you.
5/5
TrustpilotThanks to Natalie from Charters
Thanks to Natalie from ChartersShe is very helpful kind and supportive always welcoming us with her cute smile 😊 as we are first time buyer she always helping to finding right property for us and answer all my questions 👍
Hi Arti, thank you so much. Natalie will be delighted with this.
5/5
TrustpilotThomas at Charters was professional and efficient
Thomas was punctual, polite, honest, knowledgeable and went beyond the call of duty to answer all my questions. Having never rented in Britain before there were lots of questions. He was very efficient and professional with all the paperwork. I would recommend Charters to anyone.
Hi Charly, thank you for the feedback, really appreciates this.
4/5
GoogleWe signed up with Charters when we were in the process of selling our home. They were incredibly helpful and the cost was competitive. The house sold within 2 weeks. We then were passed to Stephen who progressed the sale, liaising between all parties. He was very good and put a lot of effort into helping us with our journey and trust me it wasn’t straight forward!! Thankyou Stephen. The only reason this is not 5 stars is that when the agent from Charters was showing our first potential customer around he misinformed them about the heating in the kitchen, so we had to step in also he arrived at the same time as the customer, (hence why he didn’t know about it) But that’s a minor issue. Thanks also to Andy who also helped push this forward especially in the final weeks.
Hi Tim, thank you for the feedback, really appreciates this.
5/5
TrustpilotBrilliant experience
Our agent Chloe was the most helpful and attentive letting agent we have worked with so far. Charters is an agency that is on the ball and backed with great team members.
Thank you for taking the time to leave a review!
5/5
TrustpilotI had very regular updates in a…
I had very regular updates in a professional manor, quick responses and met all expectations. Leanna was friendly and made the experience as stress free as it could have been. Very pleased.
Thank you for the review!
5/5
TrustpilotHad a good experience with Charters…
Had a good experience with Charters especially with Isabella is so helpful
5/5
TrustpilotExcellent service from Charters again
Third year we have used Charters to find a tenant and manage our property. Excellent service, professional and friendly. Sarah Bainbridge has been very helpful, an eye for detail, good communication and prompt responses, very happy to be using Charters again.
Thank you for reviewing the service received. Sarah will be delighted with this feedback.
5/5
TrustpilotThank you to my property manager, Toni!
I was extremely unpleased with the previous Charters property manager. Toni has been assigned for me since few months ago and I would say she’s been doing great so far! She’s been very helpful especially addressing the maintenance and utilities issues I’m facing with the property.
Thank you for reviewing the service received. Toni will be delighted with this feedback.
5/5
TrustpilotViewed a property with Ella
Viewed a property with Ella. Charters have provided excellent properties and the best on the market. Ella was fantastic and facilitated the process smoothly.
Thank you for sharing your experience!
5/5
TrustpilotWe originally found another property to…
We originally found another property to rent, but after seeing it and decided it wasn't for us, Chloe continued to reach out to see what we WERE looking for. We told her and then a few weeks later, she reached out with a house that wasn't even on the market yet. We LOVED it and it marked all the boxes we were looking for, with a bonus of a walk in closet! I cannot thank her enough for going the extra step to get us this place.
Thank you for sharing your experience!
5/5
TrustpilotExcellent personal service from Shannon Wilton.
We received excellent personal service from Shannon Wilton, who expertly identified our preferences and needs and also worked with our timeline, that many may have considered unrealistic, to secure our new home by the date we needed. All of our requests were dealt with promptly and nothing was too much for Shannon who went out of her way to ensure that we felt confident and supported throughout the whole process. She was extremely pleasant while being very professional and I would certainly recommend her wholeheartedly.
Thank you for taking the time to leave a review!
5/5
TrustpilotMillion thanks to Sarah Bainbridge
I want to say thank you to Sarah Bainbridge as she took care of me so much for viewing, she had well prepared the information of those properties for my review. She is very professional and I love to see her passion on her job, it's amazing.
Thank you so much for the review Charles, it is much appreciated.
5/5
TrustpilotMe and my partner found our home with…
Me and my partner found our home with such an easy process all thanks to Ella she helped me through the whole process and whenever i had any questions she would give me the best advice and everything i needed to know, thank you ella ❤️
Thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotFriendly, responsive and helpful in finding our forever home
Just wanted to say a big thank you to Ellouise at Charters Alresford. She was super helpful in trying to find us a rental property and now in buying our forever home. She is always really friendly and responsive to get back to you on any queries.
Thank you for the review. Ellouise will be delighted with the feedback.
5/5
TrustpilotGreat customer service
Received a great customer service experience and quick response to all my queries from the Team at Charters and special thanks to Ella B. for her help in helping find the right property and responding to my concerns promptly.Thank you :)
Thanks Esther for the review! The team will be so pleased.
5/5
TrustpilotExtremely helpful and pleasant
Elle has been extremely helpful during our process of putting an offer on a house. She's always fast to respond to our questions and has gone above and beyond gathering lots of useful information to help us make our decision. Brilliant all-round customer service.
Thank you for the kind words, Elle will be so pleased with the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
