Trusted Agent profile · SOUTHAMPTON
★★★★★
2,174 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,174 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotAndy has been helpful leading me…
Andy has been helpful leading me through the rental process and advising me whenever I needed help. Highly recommend, thanks again.
This is reassuring to hear Dean, thank you.
5/5
TrustpilotVery inexperienced landlord here
Very inexperienced landlord here, Mr. Nobbs and his team have made the whole business a lot easier for me.The information and liaison from Charters has been spot on.Very impressed...considering further investment.
Thank you Jane!
5/5
TrustpilotA big thank you to Nicola Jeffrey in…
A big thank you to Nicola Jeffrey in property management , Southampton office - all outstanding paperwork has been sorted and we are all up to date and is a pleasure working with her
Thank you, Kevin!
5/5
TrustpilotStaff were thorough with their…
Staff were thorough with their knowledge of the properties and always offered helpful answers to querries.Sarah Banbridge was very friendly
Great to hear!
5/5
TrustpilotAmazing response and communication
The best experience we had with property search. Andy is a great agent, enthusiastic and willing to go the extra mile. We had the fastest reponses ever experienced. Keep up the great work.
Thank you for the review!
5/5
TrustpilotSamuel Scott is very explicit with the…
Samuel Scott is very explicit with the way he present the few properties we viewed before arriving at a choice.Listened to our concern and gave us a tailored professional advice which was really helpful.
Thank you for your 5-star review!
5/5
GoogleCould not be happier with the service from Charters from start to finish. In particularly Gemma during the post-sale process, keeping everyone informed every step of the way. Charters overall provided a very responsive and professional service. Would recommend to any buyers or sellers in the area.
Luke, thank you for taking the time to review the service you received.
5/5
TrustpilotExcellent, professional service
We were very pleased with the professional service that we received throughout the sale process. Victoria, Dan and Tom were honest, polite and very respectful to us and our property.
Thank you Sandra, the Romsey team will be delighted!
5/5
TrustpilotI would like to express my sincere…
I would like to express my sincere gratitude to the team at Charters in Chandler's Ford. In particular, I am truly thankful for the exceptional assistance provided by Jake throughout our property search. Jake's proactive approach and willingness to go the extra mile have been invaluable. He is highly responsive and consistently greets us with a warm smile, making us feel genuinely welcomed and comfortable. Meeting the entire team at Charters has been a delightful experience, and we are extremely satisfied with the exceptional help they have provided us.
Linus, thank you for taking the time to share your experience!
5/5
TrustpilotVery helpful Winchester branch helping…
Very helpful Winchester branch helping my sister in-laws with the rental of a property in Stockbridge .Sarah was very helpful with all the information on the property.
Thank you Ron!
5/5
TrustpilotVery smooth experience with Charters.
Very smooth experience with Charters.Amelia was very professional and easy going with the viewing and helping us along the process.Thanks to all the team
Thank you!
5/5
TrustpilotVery impressed with Charters
Impressed with each team members' professionalism. Very positive experience overall. The house photos + brochure produced by Danielle is impressive. Would highly recommend Charters!
Thank you for the five-star review!
5/5
TrustpilotElla was so helpful in helping us look…
Ella was so helpful in helping us look for properties and gave a lot of valuable advice throughout the process, thank you so much!
Thank you for the review!
5/5
TrustpilotThank you Peter
Thank you Peter Nobbs for arranging to have work carried out at my rental for the new tenants. As always 5* service from you and very helpful.
Thank you Deb!
5/5
TrustpilotVanessa at Alresford …
Vanessa at Alresford has been extremely helpful in finding us a house in the local area. She is very personable, always positive , enthusiastic and efficient , and we very much look forward to being the owners of our new home. Many thanks.
Hi Helen, thank you for the feedback, really appreciate this.
5/5
TrustpilotProperty sale
Gary was extremely good at contacting me and keeping me updated with the progress of the sale of my property. He was very reassuring and helpful.
5/5
TrustpilotElla and Sam have been amazing best…
Ella and Sam have been amazing best experience with an estate agents. Helpful, attentive and professional. Highly recommend. I really wanna say thank you to Ella and the team of Southampton Charters. You made our next move easy .
Hi CeCe, thank you for the review, it is much appreciated.
5/5
TrustpilotAsh and Gary were fantastic to guide us…
Ash and Gary were fantastic to guide us through the process and even found the right property for us. Very professional and appreciable teams Would absolutely recommend it.
Alberto, thank you!
5/5
TrustpilotExcellent service was given
Charters Estate Agents, Chandler's FordWe met up with Jake WIlliams yesterday, to view a property in Chandlers Ford.We found him extremely polite, enthusiastic and answered every question asked, which made things a lot easier.Thank you Jake
Thank you for your five-star review!
1/5
TrustpilotRented with Charters Park Gate for 1…
Rented with Charters Park Gate for 1 year in 2023. Before signing the contract all the staff we encountered was polite, helpful and prompt, however, we have been assigned as the property manager Kelly Santos, which was just a nightmare. Had to reach out multiple times to get simple things fixed (The only issues throughout the year being a faulty light switch and microwave). She would literally just straight up ignore us for many weeks, had to call nearly every day of our holiday just for her to acknowledge us. Fast forward to the end our rent and the employee Madeline Armstrong - we left the flat sparkly clean and took pictures of everything before leaving (unlike how we found it, cupboards full to the brim with garbage). Even had the carpets throughout the property professionally cleaned which made it look like new. Was then made to pay a cleaning charge which was not mentioned in the contract whatsoever for ridiculous ‘reasons’(things that had wear&tear signs from before we moved in!!!). I have tried getting in touch again multiple times and been told that she’ll contact me. Mentioned that I would happily pay the fee as long as I see a receipt from the cleaning company to see that’s where my money went. She just left me a voicemail saying that they are not obligated to show me a receipt and left it there. After weeks of hassle I just let it go as they were holding my deposit. Such a nightmare team. Will never rent or buy from Charters again. I am sure this was an isolated case as the rest of the team that we’ve met were 10/10, but it’s good to take in consideration that this might happen to other people as well if you’re unfortunate enough. Not sure if the above 2 still work for Charters as this happened in December 2023.
Thank you for taking the time to speak to our Property Management Director today. We would again just like to apologise that your positive experience was later tarnished. This is certainly not the level of service we strive to deliver. The deposit deductions are requests made by the Landlord and Charters are responsible for the negotiation between the Tenants and the Landlords. We can see that the Landlord did remove their original claim for additional items and reduced the cleaning cost to be the only deduction from your deposit. And this was for the cleaning oversights to be rectified.
5/5
TrustpilotProperty to let ?
If you have a property to let, Sarah in Charters Lettings Team in Winchester is superb. She is efficient, professional and keeps you informed through out the process.
Kath, thank you for the review. Sarah will be delighted!
5/5
TrustpilotChloe Attridge was extremely helpful…
Chloe Attridge was extremely helpful and very easy to talk to. She is very easy to contact and responds really quickly. The whole process was so nice and smooth. Highly recommend.
This is pleasing to hear Molly, thank you.
5/5
TrustpilotThanks to Natalie from Charters
Thanks to Natalie from ChartersShe is very helpful kind and supportive always welcoming us with her cute smile 😊 as we are first time buyer she always helping to finding right property for us and answer all my questions 👍
Hi Arti, thank you so much. Natalie will be delighted with this.
5/5
TrustpilotThomas at Charters was professional and efficient
Thomas was punctual, polite, honest, knowledgeable and went beyond the call of duty to answer all my questions. Having never rented in Britain before there were lots of questions. He was very efficient and professional with all the paperwork. I would recommend Charters to anyone.
Hi Charly, thank you for the feedback, really appreciates this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
