Trusted Agent profile · SOUTHAMPTON
★★★★★
2,174 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,174 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotLily was great when it came to showing…
Lily was great when it came to showing us around a property for Let and very helpful with all information. She answered any questions and was not in a rush to get us around the place.Highly recommend
Thank you for the review!
5/5
TrustpilotCharters have sold our flat in the past…
Charters have sold our flat in the past and they have been amazing, from start to finish. They are now helping us again for the search for our next property - the whole team is so professional!Especial thanks to Jane from Alton Charters for your help!
Thank you for the review! Have a great day.
5/5
TrustpilotExcellent Service Ensures Success
From the initial valuation to completion of sale the service was very professional,helpful, and supportive.There were issues which mean't we needed to progress quite quickly and Charters were very good at leeding and chiveing all the parties to achieve the deadlines.
Thanks Brian, it is great to receive this review.
5/5
TrustpilotGary and Ashley were very efficient in…
Gary and Ashley were very efficient in finding us new tenants. Communication by phone and email was excellent and they gave us advice when we needed it. Excellent service all round.
Lindsay, thank you for the 5-star review!
5/5
TrustpilotNothing was too much trouble for Jack…
Nothing was too much trouble for Jack at the Fareham Branch. He definitely knew what he was talking about and suggested the best solution to my query. 5* service
5/5
TrustpilotI have worked with the Charters…
I have worked with the Charters Winchester lettings team for several years who continue to achieve finding us new tenants for our properties, I have found the team very professional and easy to work with, I would highly recommend Sarah, Gary and Tom.
Thank you for the review, the team will be delighted!
5/5
TrustpilotReview
After going through a really stressful time, I contacted charters estate agents in park gate and made communications with Lily Mott who has been a massive help in the process of finding me and my son the right home. I can’t thank her enough, any problem I’ve had has never been too much, she is always quick to reply and efficient and most importantly so friendly. Harrison has also been a great help in the process. Charters have been great in assisting with barriers that come with renting in todays market, thank you!
Jaz, Lily will be delighted to hear this, thank you for the review.
5/5
TrustpilotCharters staff have been very…
Charters staff have been very supportive and professional at all times. Providing frequent updates even if no further updates have happened. Having a personal contact Daniel Newman and support from his team has been fantastic. Daniel has always been informative supportive friendly and a positive attitude even when things have been really stressful. We could not have got this far in the end without his support. Please praise and reward him for all his hard professional work. I would recommend charters to anyone looking to buy or sell 100%
Thank you Alison - this will mean a lot to Daniel.
5/5
TrustpilotCharters Alresford
We used Charters for a rental property in Alresford. Fred was super helpful and made the whole process simple and quick!
Thanks Jonah!
5/5
TrustpilotFirst house!
We just started the process to rent our first house and Rosie was the agent who guided us to the place that we wanted to see, but also, she was the one suggesting the house that we ended up renting. We appreciate her work and nice attitude during the whole process.
Thank you Luis, for the amazing review! Rosie will be so pleased with the feedback.
4/5
TrustpilotPurchased our first house using…
Purchased our first house using Charters Park gate. Everything went well and they where very professional and responsive but what stood out was the lady in the sales progression department called Jo. She was so relaxed, pleasant and informative that she made the process so much more stress free.
This is amazing to hear. Thank you for taking your time to review the service received.
5/5
TrustpilotCharters Alresford Team
We have received unparalleled support and help to sell our house. Charlie, Fred, Ryan and Juliet surpassed themselves with a professional yet caring approach. Selling a house is undoubtedly one of the most stressful events to undertake, when viewings were not successful the team managed to still make me feel positive. I cannot praise the Charters team enough. When the house sold they still maintained contact supporting at every point. Highly recommend
Thank you, Jo! Congratualtions!
5/5
GoogleA massive thank you to Matthew and his team for selling our property and support with finding our our new purchase. We were casually on the market not advertising on the website and Matthew managed to secure a fantastic offer which has enabled us to move to our dream home. We have been delighted with the service and professionalism from Matthew and the Charters team. Thank you :-)
Craig, this is a lovely review and we are delighted you found your dream home! All the best for the future.
5/5
TrustpilotVery professional agency and they do…
Very professional agency and they do really care about their customers. Amelia was very helpful and had excellent communication. Very pleased with their service.
Thank you!
5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with Charters office. I worked with Sophie and she was very cooperative and responded on the same day.I appreciate working with them
Thanks Nouf!
5/5
TrustpilotWe’ve found the perfect Estate Agents…
Charters at both Alton (buying) and Chandlers Ford (selling) have been/are exceptional. They keep us regularly updated, call back when requested and are always friendly, professional and with great empathy. A big shout out to Edward and Gwen at Alton, they have been immense for which we are extremely grateful.
Dean, thank you for this review, both Teams will be delighted.
5/5
TrustpilotCharters has been helpful and kind in…
Charters has been helpful and kind in helping me find a place to live. In particular Harrison Beadle was excellent in my flat viewing. Kind, informative and welcoming. I really felt like the property was right for me afterwards. Thank you again!
Thanks for the review Ben!
5/5
TrustpilotRenting a property with help from Sam
This has been our first time renting and we had sam helping us, he has been absolutely amazing with answering the many questions we’ve had and offering a smooth and fast service. Thank you Sam!!
Holly, thank you for the 5-star review!
5/5
TrustpilotFantastic estate agents!
We have been renting with Charters Winchester for nearly 5 years now and I can safely say that they are the best estate agents. Helen Nicol is our first point of contact if we have any problems and she is always so helpful, we can’t fault the customer service at all.
Emma, thank you for the review, it is much appreciated!
5/5
TrustpilotThank you to Charters for the success…
Thank you to Charters for the success in finding me a new home, Sarah was absolutely fantastic, very attentive to our requirements and understood exactly what we were looking for. Felt very looked after.
Nickie, thank you for the review!
5/5
Trustpilot5 Star, would recommend
We had previously purchased through Paul Stephens (then at another agency) and found him to be knowledgeable, helpful and effective at managing the transaction from start to close. So when it came time to sell we went back to Paul (who had by then moved to Charters) and asked for his advice and help with the transaction. Paul’s market knowledge and pool of contacts saw us get a good offer swiftly and the transaction was smoothly and professionally managed to completion. I have no hesitation recommending Paul if you are buying or selling property in Winchester
Thank you Andrew, Paul is an asset to the business and thank you for reviewing the service you received.
5/5
TrustpilotThank you charters for finding us our…
Thank you charters for finding us our perfect home. Charters have been great through the whole process of our purchase. A big thank you to Stephen in chandlers ford who was extremely professional and got us to a quick completion date.
Thank you for writing this review, it is much appreciated.
5/5
TrustpilotCharters - helpful, honest, reliable, successful. What more could one want?
Having started from a relatively low point in my opinion of dealing with estate agents, I have to say that I was pleasantly surprised with the service provide by Charters in Chandlers Ford. Unlike other agents I had dealt with they were prepared to listen to my point of view and engaged in very detailed discussions regarding how I wanted my house presented and how I wanted people to be shown around the property.They were honest and open about every potential buyer and brought several offers to the table. Once an offer was accepted, they were closely involved in the sales process liaising with my buyer and my solicitor to smooth out any bumps in the road.If I was to sell again, Charters would be my first port of call and that, I think, says it all.
Thank you Russ for the review, this is reassuring to hear.
5/5
TrustpilotMillie Shrimpton
Millie Shrimpton, the Property Relationship Manager at Charters is consistently helpful, prompt, and easy to deal with. Responses are always quick and professional. Five stars, well deserved.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
