Trusted Agent profile · SOUTHAMPTON
★★★★★
2,185 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,185 reviews on two platforms, including 213 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards. See how it compares with other estate agents in SOUTHAMPTON.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotVery satisfied experience!
The experience my wife and I had with Charters Estate Agents was very good. Our lettings negotiator, Chloe Attridge was very professional and ensured that the deal was very prompt and fair in relation to our choice of property.
Thank you for the review!
5/5
TrustpilotExcellent service from Sarah
Excellent service from Sarah and the team, from the initial appointment, booking viewings, through to keeping the chain safe and prompting solicitors to keep things moving all the way to completion. Thank you so much for all your support and for understanding how stressful moving house can be.
Thank you for leaving the review, it is much appreciated. Sarah and the team will be delighted.
5/5
TrustpilotGreat experience!
We have had nothing but a positive experience with Charters! From first view to signing documents it has all been simple and such a smooth process. Shannon has been fantastic throughout. Friendly, honest and just a joy to have dealt with. Thank you Shannon and the team at charters.
Thanks Katie, Shannon will be delighted with the feedback.
5/5
TrustpilotPersonal, professional and excellent service!
We had such a smooth and painless process with Charters and specifically Sarah. She arranged several viewings for one day, drove us to each location and was very knowledgeable about each of them, before we submitted an offer within 3 hours. By the next day all documentation was submitted (with Sarah's help) and we are looking forward to our new property adventure.We will most definitely be reaching out to Sarah the next time we are looking for change of locations. She was fantastic!
This is wonderful news, William! Good luck with your move!!
5/5
TrustpilotSarah Bainbridge was great…
Sarah Bainbridge was great… very good communication and kept in contact every week. Found my ideal rental property, got me into see it very quickly and pleased to say I am moving in in a couple of week.
Thank you, Stuart, for the review. We appreciate the recommendations.
5/5
TrustpilotCharters Estate Agents
It’s our aim to move into the New Forest/Southampton area from the midlands. We found Charters estate agents, and particularly Tilly, very helpful. Several viewings were easily arranged over a couple of days. We would, without hesitation, recommend Charters.
Thank you for sharing your experience! Good luck with the move!
5/5
TrustpilotNathan and his team at Charters have…
Nathan and his team at Charters have been most helpful during our efforts to find the right home always doing his utmost to find the ideal property for our needs. I cannot praise his professionalism and enthusiasm enough as well as his honesty and integrity in this difficult and challenging process.
Thank you for the kind words, Nathan will be so pleased with the feedback.
5/5
TrustpilotGreat service from Ella
Ella in the Southampton Branch has been wonderful help and very polite. She keeps us in the loop with the process, is so lovely and polite and always keen to help. Not a bad word to say about her. Thanks for all your help so far Ella! - Rhianna
Thanks Rhianna, this is great to hear.
5/5
TrustpilotOur new home from Charters
We are extremely grateful to Charters for helping us find our new home.My husband and I are already imagining all the good things our new home will bring.We would particularly want to thank Carolyn who was so patient and concerned about our needs and eventually identified a home which was ideal to what we were looking for.
Thank you Naomi, for taking your time to review the service received.
4/5
TrustpilotMy Rating is based purely on my…
My Rating is based purely on my experience with Kerry Little as an individual and her customer service towards myself and my husband whilst selling our property, although there was quite a few set backs within the process Kerry was always, polite, honest and professional which was hugely appreciated and well received.
5/5
TrustpilotI am very happy how Charters manages…
I am very happy how Charters manages its work. Mrs Ella Burnet was so kind and professional when my wife and me entered to their office, listened to us, was in contact with us to arrange the viewing of a property, after the viewing and I do believe will help us through this journey.
Thank you for the feedback Miguel, really appreciate this.
5/5
TrustpilotExcellent service from Charters facilitating prompt sale
Charters did an excellent job of finding a highly suitable buyer for our property within a very short timescale. The team were professional and accessible at all stages of the process with particular thanks to Cameron.
Thank you for leaving Cameron this review.
5/5
TrustpilotStephen Henry in Sales progression was first rate.
Thank you Stephen for sticking with the sales progression on our chain and sorting out the various solicitors who had ground to a halt. Charters are lucky to have you.James.
Thanks James, Stephen will be delighted.
5/5
TrustpilotThe staff at Charters
The staff at Charters - especially Luke Blackburn at the Chandler's Ford office- are extremely courteous, explain the processes of house selling and buying and talk you through the steps in plain language that is easy to understand and I would not hesitate to recommend them
Thank you for taking the time to review the service.
5/5
TrustpilotShannon was incredible in helping us…
Shannon was incredible in helping us find our new home. This was all sorted within 24hrs and the process could not of gone any smoother. Very professional and friendly approach, answered all our questions, would not hesitate to recommend. Thank you so much Shannon
This is great to know.
5/5
TrustpilotProfessional Estate Agents
We met a Charters Estate Agent by chance. Looking at a property for sale from the road, my wife and I noticed some people talking outside the house.We didn't wish to interrupt, but the Estate Agent beckoned us over as his clients were just leaving.We explained why we were there and after a short conversation the Estate Agent offered us a brief viewing, which was very helpful, saving us making an appointment for another time. On entering the property the Estate Agent asked us to remove our shoes as this had been requested by the vendor. We happily obliged as he was being respectful of the vendors wishes.During the subsequent viewing, the Estate Agents professionalism and detailed knowledge of the property gave us confidence that he was doing his best for his clients.If the situation arises we would be very happy for this Estate Agent to handle the sale of our property. The Estate agents name is Daniel from the Romsey branch.
Thank you for the detailed review! Daniel will be delighted to see your feedback from your recent accidental viewing!
5/5
TrustpilotSale of a Small Plot of Land in Hampshire
Recently we sold a small plot of land which should have been straightforward but for one reason or another it became quite complicated at times. Ben Stream, Land Director at Charters, co-ordinated the sale and he was exceptional. Despite every inconvenience he remained positive and optimistic. His advised us all the way through the sale (as we didn’t have a clue) and our trust in him paid off. As well as really knowing his job he is proactive, professional and has a really appreciated sense of humour and we certainly needed that at times ! We would certainly use him again, he’s very professional, knowledgable and actually communicates! We can’t recommend him highly enough.
Thanks Nikki, this is great to hear and Ben will be delighted.
5/5
TrustpilotGood experience
Charters Romsey worked very hard to make our sale as stress free as possible. Amy, Tom and Dan were extremely professional during the sale keeping us in the loop at all times, Gwen was incredibly helpful post sale, a really good team. We would highly recommend them
Thanks Jane, the Romsey team will be delighted with this.
5/5
TrustpilotFantastic service from Kyle Whitaker…
Fantastic service from Kyle Whitaker and his team at Charters in Southampton . They found a property where others agents couldn't also still supporting us .
5/5
TrustpilotAfter months of looking with different…
After months of looking with different agents I found that charters gave the best service my Chloe Attridge was amazing from start to finish and made the whole process smooth and actively found me a great flat to make a home
Thank you!
1/5
TrustpilotUnprofessional and unresponsive
Terrible! My son has been chasing for a meter reading for 4 months and still no response. No answerphone either. I’d avoid!
We have just spoken to your son and are of the understanding this has been resolved, however should this not be the case then please feel free to reach out to marketing@
5/5
TrustpilotThis was the third property Charters…
This was the third property Charters have sold for me in the last 18 months. Jonathan at Park Gate knows his market and secured me a great price in a very tough market. His colleague Erikson was very efficient also. I wouldn't consider using anyone else, they're Simply the best!
Hi Gavin, thank you for the feedback, really appreciate this.
5/5
TrustpilotSmooth and easy!
With previous estate agencies I was struggling a lot with level of communication and time they needed to respond. Andy made it look fast and easy, after few quick mails exchanged all was done. Thanks!
Thank you!
5/5
TrustpilotElla was exceptionally helpful.
Ella Burnet was exceptionally helpful with finding me a suitable property for my needs. She was prompt, professional and courteous. I will be considering using Charters again in the future based on her services alone.
Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
