Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
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5/5
TrustpilotHouse viewing with Charters of Romsey
Recently the wife and I, have had the pleasure to be shown around a rural property in the small village of Redlynch.The sales manager Daniel has been a pleasure to deal with and certainly has accommodated our wishes.Daniel I believe is located at the Romsey branch of Charters Estate Agency. Daniel is an asset they need to hang on to.Many thanks Daniel π
Nick Β· 27 January 2023
Agent replied Β· 6 July 2023
Hi Nick, thank you for the review. Daniel will be pleased with the your response.
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5/5
TrustpilotGreat experience with Charters Southampton
The whole team at Charters Southampton has been nothing but helpful. Andy Jerram helped me put in my offer for a flat, the whole process was extremely quick and smooth. I would totally recommend this excellent team.
Lucie Β· 16 September 2024
Agent replied Β· 22 October 2024
Thank you!
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4/5
TrustpilotLooking for an Estate Agent in Winchester?
Charters are a highly regarded Estate Agents and from the first primary valuation visit to the point we have reached today (exchange) for which Jo Goddard worked so hard co-ordinating everything, they have been great at communicating with us every step of the way. I would recommend them to anyone wishing to sell their property. Not the cheapest, but you do get what you pay for. They should really consider having "virtual" viewing videos - not a montage of photos, but someone physically going room to room in the house - that would have been useful for our sale. That's the only reason they lost a STAR.
Gina Β· 2 December 2024
Agent replied Β· 25 December 2024
Thank you Gina, this is great to hear and we take on your feedback. We do offer the option of video content too, apologies if this wasn't clear at the time.
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5/5
TrustpilotCharters Alresford
We have recently been supported in our house search by Vanessa in the Alresford branch. Vanessa is incredibly warm and professional and ably helped us find the perfect family home. Throughout the process she has been very responsive to any queries or help we've needed as the sale progresses. Wouldn't hesitate to recommend her.
TurnsK Β· 11 October 2023
Agent replied Β· 28 October 2023
Thank you for taking the time to review the service received.
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5/5
TrustpilotExcellent service and staff
CHATTERS My husband and I were looking for a place to rent , Andy Jerram was very helpful and welcoming. He assisted us and was patient during our call conversations. From Deborah Appiah
Deborah Β· 15 November 2024
Agent replied Β· 25 December 2024
Thank you for the review Deborah, we really do appreciate it.
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5/5
TrustpilotSupport Throughout
Charters worked with me through the thick and thin of buying and selling a house with endless patience and professionalism. The team have been fantastic; Andy, Nathan, Lewis, Jasper there is no weak link and communication between the team is first rate. I chose Charters as I observed how hard they worked for their clients when I purchased my last house. That instinct was spot on. The process of buying and selling a house is never straightforward but I have felt supported throughout and I have felt that they were always working in the protection of my best interests. Thank you Charters.
Suze Β· 29 November 2024
Agent replied Β· 25 December 2024
Suze, thank you, this is wonderful to hear and the Bishops Waltham team will be proud.
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5/5
TrustpilotAmazing service
Me and my partner had a viewing with Chloe A and she was amazing! We have been accepted for the property (yippee) and Chloe has been super friendly and helpful throughout! Very chatty and put me at ease through the whole process. Thank you Chloe! :)
Becky Β· 4 April 2024
Agent replied Β· 23 August 2024
Thank you, Becky! Chloe will be delighted to hear your feedback
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5/5
TrustpilotAmazing π
From the beginning of us buying our forever home, the team at Charters have been amazing and 'on it'! From Luke & Cameron, who helped at the buying stage and were patient in letting us have a few viewings, and then to Lisa who showed her dedication and skills when we were nearing at the end of completion to coordinate, not just the buying of our new house but helped communicate with all parties / solicitors for the Leasehold flat we were selling. I honestly felt like we had our very own wing woman / angel π and she took at lot of the pressure off us and helped get all the sales over the hill π. Thank you so much! You're fabulous at your job Lisa and a fantastic edition to the team at Charters. Thank you everyone at Charters! Great estate agents that go above and beyond. Selena & Jack
Selena Β· 29 November 2024
Agent replied Β· 23 August 2024
Thanks Selena, a wonderful review!
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5/5
TrustpilotExcellent communication. Both Rosie and Martha were responsiveβ¦
Both Rosie and Martha were responsive and kept me updated throughout. The options for landlords were clear and all the details transparent. Our property rented out almost immediately and we were given the final say on everything. Competitive fees and an outstanding service.
Joanne Β· 31 May 2024
Agent replied Β· 23 August 2024
Hi Joanne, this is great to hear and it will be passed on to Rosie and Martha!
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5/5
TrustpilotVery efficient, fast and professional service
Very efficient service, from meeting Charters to completing the brochure, professional team who are committed to the customer. Within one day, two relevant viewings were arranged. Nicole in the marketing team is exceptional, nothing too much trouble, quick to reply and worked with us to create an amazing advert and brochure. Thank you Nicole, Jasper, Nathan, Lewis and Charters!
Sue Β· 23 May 2023
Agent replied Β· 6 July 2023
Hi Sue, thank you for the wonderful review, it is greatly appreciated.
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5/5
TrustpilotAmazing support from Sophie at Southampton
Charters have been fantastic for looking out for properties for me and my partner. In particular, Sophie Buontempo at the Southampton branch was regularly sending us properties that matched all of our wants and needs. She was so understanding with a really personalised approach - she had taken the time and kept us in mind when properties were coming to the market, and was so prompt at replying to her emails and booking us in for viewings. We really felt that she respected what we were looking for and that she had great care for us. I couldn't recommend the service enough, but especially how Sophie handled our case and helped us find our first property!
Jess Β· 27 November 2024
Agent replied Β· 25 December 2024
This is a wonderful endorsement of Sophie, she will be delighted to hear this, thank you.
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5/5
TrustpilotGreat customer service
Darcy and Richard at Alton Branch both very professional, flexible and helpful during our property search in the Alton area, over 2 hours drive from where we currently live. Kayleigh the Sales Progressor kept us updated throughout liaising with all parties to achieve exchange of contracts today. Thank you all and Four Marks here we come!
Lynne Β· 13 August 2023
Agent replied Β· 28 October 2023
Hi Lynne, thank you for reviewing the service received.
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5/5
TrustpilotExcellent
Excellent. Clear communication and quick response.
Annabel Β· 14 October 2026
Agent replied Β· 16 October 2026
Thank you for your 5 star rating. We are glad you enjoyed your experience with us.
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5/5
TrustpilotCharters Chandlers Forx
Martha has been amazing with the process of moving in before the date, always on hand to answer any queries Iβve had and made sure all information has been given! Sheβs made the whole process a lot less stressful and so much easier! Thank you!
Amber Β· 18 April 2024
Agent replied Β· 23 August 2024
Amber, thank you for taking the time to leave a review!
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5/5
TrustpilotExcellent service
Charters have been responsive, professional and friendly throughout our experience buying with them. We also spoke to vendors who have been really impressed with their experience too. Thank you to Storme, Edward and the rest of the team at Charters Chandlers Ford for enabling us to secure the purchase of our dream house!
Sarah Β· 25 October 2023
Agent replied Β· 6 July 2023
Sarah, thank you for leaving the review, it is much appreciated.
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5/5
TrustpilotWe took 8 months of your life Harry
We took 8 months of your life Harry, (including your Christmas) trying to sell our βwhite elephantβ. We nearly gave up, twice, but you never did, so thank you Harry very much. Special thanks also to Dee and Jamie who are lovely, professional & honest people to go house hunting with. So sorry, but we might be in touch soonβ¦..
Vikki Β· 15 April 2023
Agent replied Β· 6 July 2023
Vikki, thank you for taking your time to review the service received.
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4/5
TrustpilotJack at Charters Winchester
We've been dealing with Jack at the Winchester branch for the last few months in our search for a new home and he has been very helpful. More to the point, Jack has been honest and straight forward with us. He has taken time to understand our needs and keep sin touch regularly to see how we're getting on which is appreciated.
Paul Β· 9 February 2023
Agent replied Β· 6 July 2023
Thank you so much Paul! Jack will be ever so pleased with this feedback.
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5/5
TrustpilotProfessional and Informative
Weβre currently viewing properties and Charters have been really great. Always informative, professional and happy to offer guidance. Jake was great on one of our viewings and was happy to provide as much help as possible.
Laura Β· 23 September 2024
Agent replied Β· 22 October 2024
Thank you Laura!
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5/5
TrustpilotExceptional Service with a Personal Touch
I had the absolute pleasure of working with Charters and in particular with Cameron Broom during my buying journey. I couldnβt be more impressed with the professionalism and genuine care. From the very first meeting, it was evident that Cameron prioritized understanding my needs and ensuring every step of the process was seamless.He consistently went above and beyond, offering expert advice, clear communication, and unparalleled attention to detail. I wholeheartedly recommend Charters to anyone seeking a reliable, knowledgeable, and caring real estate agent.
Mazen Β· 23 November 2024
Agent replied Β· 25 December 2024
Mazen, thank you for taking the time to review this, Cameron will be so pleased.
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5/5
GoogleCharters offer a complete service including a Chain Chaser who overseas every step of the chain. Stephen Henry was allocated to my Chain which was 13 houses long !!!! Stephen was incredible, he worked so hard, he answered the phone even when he was on holiday. Stephen gave 100% and would telephone me weekly with every little detail. He is patient and supportive and a real asset. He sets Charters apart from other agents.
Lorraine Β· 7 July 2021
Agent replied Β· 7 July 2023
Thanks Lorraine! This is great to hear!
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5/5
TrustpilotWe were really happy with the serviceβ¦
We were really happy with the service Charters provided. We were contacted after every viewing whether there was feedback or not. They asked all the right questions about our house, to help them provide all the information potential buyers would need. Nothing ever seemed too much trouble. They were friendly and professional throughout the whole process. We get the keys on Friday for an our new place and will be forever grateful to Nick and Rich and all the team for making it happen!
Amy Β· 22 November 2024
Agent replied Β· 25 December 2024
Thank you Amy, this is wonderful to hear.
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5/5
TrustpilotReally supportive throughout the move
Really supportive throughout the move. Friendly and understanding staff.
Karen Β· 23 September 2026
Agent replied Β· 25 September 2026
Thank you so much for taking the time to review our service.
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5/5
TrustpilotI had been looking for rental propertyβ¦
I had been looking for rental property from last 3 weeks, gave offers as well for couple of them, but still didn't went through with most of them, not sure about the reason.Then, got connected with Charters and got the process done quite smoothly and professionally.Especially, would like to thank or appreciate Sophie in getting me the required property. She was extremely professional and I could say she was the best lettings negotiator I have ever met. She showed me 2 properties on same day, providing all the required details hassle-free.
Vivek Β· 20 November 2024
Agent replied Β· 25 December 2024
Thank you Vivek, we appreciate this review and feedback.
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5/5
TrustpilotCarly Gale and Team @ Charters , Bitterne Excellent
Having had a sale fall through after several months , I decided to put my business with Charters at Bitterne, I was already purchasing a property through them, so it made sense to sell through them as well. Carly from the get go put my mind at ease. Communication was excellent, I never had to chase for a call back or an email back which filled me with confidence .
Diane Β· 24 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.