5/5
Lily and Andy were amazing at getting me my new rental property. lovely people who were very helpful throughout the process, kept me informed and made it super easy. thank you very much
Agent replied · 22 December 2024
Thank you Hannah!

Trusted Agent profile · SOUTHAMPTON
★★★★★
2,157 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,157 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
Lily and Andy were amazing at getting me my new rental property. lovely people who were very helpful throughout the process, kept me informed and made it super easy. thank you very much
Thank you Hannah!
5/5
As usual such efficient service from
As usual such efficient service fromCharters in Winchester.Thank you Katy for a superbly put together brochure. And for your patience in putting it on Rightmove and then taking it off and then putting it on again!!
Thank you Mrs Quast, this is great to hear.
5/5
I have been in contact with numerous…
I have been in contact with numerous agents and Charters has been the most helpful and responsive. Especially Ella, she is a very understanding person and a great communicator. It’s not easy getting a place in UK these days but definitely easier with their help.
Thank you! Ella will be so happy to read your review!
5/5
Ella has been a great help from the…
Ella has been a great help from the very beginning of the property search to the final moments, she is such a pleasure to have working with you guys. She made the whole experience a smooth one with constant updates ensuring I was always a part of the process. Thank you Ella!!!
Kiran, thank you for your five-star review!
5/5
As first-time buyers, my partner and I had a really good experience with Charters, and sales manager Dale in particular was very good in keeping in touch with us, alerting us to new properties on the market and responding to any queries we had very quickly. In showing us around properties he was also very respectful, informative, friendly and not 'pushy' like other estate agents we've had experience with. Would 100% recommend Dale and Charters' services to anyone and we'd be happy to use again in the future.PositiveResponsiveness, Quality, Professionalism
Thank you!
5/5
Michael is absolutely brilliant
Michael is absolutely brilliant. He has taken a real interest in what I am looking for and his communication has been wonderful from the start.
5/5
The professional yet personal touch!
The professional, personable and friendly assistance of Sarah was second to none and her understanding and delivery of the type of property that I was looking for was very well understood and perfectly delivered! All in all a fantastic experience dealing with Sarah and the entire Charters team!
Thank you, Brett!
5/5
Amazing outcome & Really helpful
We have been looking for a few months to rent a property and Shannon in the Romsey office helped find us the perfect property. Really helpful, always there if we have any questions and made everything really easy. Best estate agents we’ve dealt with. Highly recommend Shannon and Charters!
Thank you, Alice! Shannon will be delighted!
5/5
Charters Winchester
I have used Charters Winchester for some time now and always find both the sales department and lettings team to be extremely helpful, friendly, and professional. Particular thanks to Mark, Gary, Thomas, Elle and Sarah for all their help and hard work but everyone I have spoken to at this branch has always gone above and beyond.
Hi, your review is greatly appreciated. The team will be so pleased with this.
5/5
Kerry Little has been professional…
Kerry Little has been professional throughout, she has guided me through the process and gave sound advice when asked. She has put our minds at ease and kept us updated, without doubt the friendliest estate agent, if only they were all like Kerry!!
Thank you for taking the time to share your experience!
5/5
Charters made renting a house seamless
Charters made renting a house seamless, they are so detailed and professional. My letting agent Sarah is awesome, very customer oriented and friendly. She is passionate about what she does and how she can make a client achieve the best home needed. For me Charters Est. agent got my heart already especially Sarah B. You are the best
Hello, thank you for taking the time to review the service received. Sarah will be so pleased with the feedback.
5/5
Lily Mot was a super star
Lily Mot was a super star. She made us feal like we were her most important customer. Her attitude was extreemly helpful. She went out of her way to satisafy our needs. I would recomment Charters estate Parkgate to everyone looking for a home in this area.Many thanks Lily.
Thank you, Lily will be delighted to hear!
5/5
Charters is one of the best estate agents
Charters is one of the best estate agents I have dealt with during my search for a property. The staff is always very professional and happy to help with any queries. I would like to thank Katie Chapman in particular and also Kevin for making the deal happen. I would highly recommend getting in touch with the sales team if you are looking to buy.
Hi Bradley, thank you for the review, it is greatly appreciated.
5/5
Best experience with agency
Charters guided me and my partner though all the letting process, they were superb during the entire time! Definitely will stay with them for a long time and I recommend them to everyone! Samuel is our designated agent and he is amazing, friendly, always trying to help and solving our issues in a short time, truly a saviour !
Thank you for taking your time to review the service received. Samuel will be delighted.
5/5
As first-time buyers, my partner and I had a really good experience with Charters, and sales manager Dale in particular was very good in keeping in touch with us, alerting us to new properties on the market and responding to any queries we had very quickly. In showing us around properties he was also very respectful, informative, friendly and not 'pushy' like other estate agents we've had experience with. Would 100% recommend Dale and Charters' services to anyone and we'd be happy to use again in the future.PositiveResponsiveness, Quality, Professionalism
Thank you!
5/5
Becky and Gemma at Charters were brilliant!
Charters were fantastic from start to finish helping us buy our first home in Southampton. They were always readily available and always got back to us in a timely fashion.They were very friendly, professional and hard working to ensure our purchase went through smoothly and quickly. In particular, our sales progressor Gemma, and our initial contact Becky were fantastic and excellent at their jobs!
Hi Mathew, thank you for the review, it is greatly appreciated
5/5
Charters have found a buyer for my flat…
Charters have found a buyer for my flat in good time, even though the property market seems rather slow at the moment.Jo Goddard, the Sales Progressor has been very helpful, keeping me informed of the current situation regularly.
Thanks John, Jo is great at progressing sales - you are in safe hands!
5/5
Zara was a very warm and welcoming…
Zara was a very warm and welcoming staff member for our viewing!
5/5
I am giving a five star recommendation…Sarah always goes the extra mile..to help.
I am giving a five star recommendation for Sarah Bainbridge and the team at Charters who provide me with an excellent service with managing the rental of a house in Winchester. I was struggling to get a rental house but she helped me a lot with viewing.It was always efficient and professional. Sarah always goes the extra mile..to help.
Thanks Betty, this is great to know and Sarah will be delighted.
5/5
Charters Winchester
Having dealt with Charters a number of times over the last few years I am always impressed at their sales team is professionalism and proactive nature. Their sales progression team are outstanding, Jo Goddard is knowledgeable, well trained, quick to response and helpful throughout the conveyancing process.
Thank you for sharing your experience!
5/5
Charters Southampton
We have just sold our house with Charters Southampton and we have been so pleased with the enthusiasm and professionalism of the team especially Phil who we have had most contact with. They worked hard to generate interest in our property quickly and guided us through the process in a very friendly efficient way. Thank you to the team. We would definitely recommend Charters.
Thank you so much for the feedback, really appreciates this.
5/5
Highly recommend
Highly recommend, a very big five star review specially for Molly-mae west, she is very quick and on the ball with handling any issues that may arise with mine and my partners flat, very clear with communication also, thankyou Molly!
5/5
Would hugely recommend Charters to sell your property.
From making an initial contact to sell our property, right through to sales progression Charters and the Bishop's Waltham team have been professional, understanding and incredibly efficient. Many thanks to Jasper, Stephen and the office crew for all their hard work.
Thank you for the review!
5/5
Ella has been kind and very…
Ella has been kind and very professional. On the viewing day, she took her time to show me around the property, even though work was ongoing there. Same day I made up my mind to take the it if offered. I can recommend her anytime.
This is wonderful to hear and thank you for leaving a review.
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Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.