Trusted Agent profile · SOUTHAMPTON
★★★★★
2,157 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,157 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotI was recommended by a colleague of…
I was recommended by a colleague of mine to Charters and My whole process has been great. Special thanks to Ella Burnet and Samuel Scott for their great service: professional communications, timely response, frequent recommendations for property…just great people that I really appreciate. I will recommend Charters to people for sure.
Thank you for the review!
5/5
TrustpilotCharters thoroughly recommended
We have been searching for a new home in Winchester & have been especially impressed by the high level of professionalism, courtesy & support from the Charters team during the course of our search. Particular thanks to Jess for going above & beyond.
Thank you for the five-star review!
5/5
TrustpilotEveryone at Charters Estate Agents has…
Everyone at Charters Estate Agents has been exceptional, with special mentions to Gary, Sarah, Rosie, Shannon and Elle from Lettings, who have been fabulous and incredibly helpful. Thank you for your support and reassurance, we can't wait to move in to our new home!
All the best in your new home!
4/5
TrustpilotKatie is a Star
Katie, the Personal Property Manager looking after our rental, has been great. She took over responsibility very close to occupancy day and she had to get up to speed very quickly. Katie has been a great communicator and is an asset to Charters. Without hesitation, we rate her individually as a definite 5.Our overall rating is based on our experience with the broader Charters rental value chain.
Thank you so much. Katie will be delighted with this feedback.
2/5
TrustpilotCHARTERS ESTATE AGENT ARE NOT FOLLOWING…
CHARTERS ESTATE AGENT ARE NOT FOLLOWING THE GOVE RULES IN LETTING THEY ARE NOT ACCEPTING ANYONE ON BENEFIT BUT THE ARE VIEWING EVERYONE WASTING PEOPLE TIME KNOWING THEY ARE NOT SUITED FOR THE PROPERTY TAKING PERSONAL DETAILD FROM VIEWERS DEGRADING PEOPLE ON BENEFIT SUSSEX
5/5
TrustpilotGreat service from Charters
Michael was great - really attentive and quick to respond to emails. Thank you!
5/5
TrustpilotGreat letting agency!!
We’ve never used Charters before but I would definitely recommend them as a letting agency. Ella has been great! She is super helpful, efficient and prompt in her responses and we’re really happy with her as our point of contact. Thanks Ella.
Thank you, Ben!
5/5
TrustpilotI highly recommend Charters
I would highly recommend Charters and especially Sarah Bainbridge who has been amazing at finding us a lovely flat to rent. Sarah is very helpful and professional answering all our emails straight away, arranging viewings very quickly and keeping us regularly informed.Thank you Sarah
Thanks Jemma!
5/5
TrustpilotI was very grateful to both Charlie and…
I was very grateful to both Charlie and Jo at Charters for navigating us through what felt like a complicated and tricky house sale process. Both were always soon available when we needed to speak, provided regular updates and took a very calm, common sense and human approach to the whole situation.
Thanks Beccy!
5/5
TrustpilotCommunicate was very good
Communicate was very good , especially Jo Goddard. Always giving a good and honest update of where we were in the process and what needed doing. we were always about to get hold of someone or speak to them in a timely manner.
Thank you for your review, Sian!
5/5
TrustpilotCharters Alton
Charters Alton, especially Darcy, Sarah and Jane, were very supportive throughout the process of selling my house. I found them to be friendly, informed, proactive and unfailingly optimistic, which was particularly important in the current housing market. I would like to thank Charters Alton for everything they did to help me move house and county!
Dan, thank you for leaving the review, it is much appreciated.
5/5
TrustpilotCould not be more helpful
I've used Charters several times and will use them for as long as I have tenants. They're so friendly and efficient, and incredibly accessible. Sarah has been particularly helpful in sorting out my most recent tenancy and I'm fully confident that she and everyone else at Charters will continue to support me and my tenants this year.
Thank you Charlotte!
5/5
TrustpilotExcellent!
We moved to Charters Chandlers Ford, from another agent that we weren't happy with. In under 10 days we are sold, and Charters have also helped with our purchase of a new build. Service is above and beyond our expectations. Big thanks to Storme who is an absolute credit to the company - so on the ball and happy to help.
Emily, Storme will be delighted - thanks for the review
5/5
TrustpilotGreat service!
Toby was amazing whilst we were looking for a new home in the Alton area recently. He was up to speed with new properties to show us and was always available to answer any questions we had. Definitely would recommend Charters Estate Agent and Toby!
Sharon, thank you for the review!
5/5
TrustpilotFantastic Service
Dan suggested we viewed the property, after discussing our requirements and because our chain had collapsed we needed to act quickly. He was quick to respond to all calls and questions and was able to confirm our offer had been accepted promptly in order for us to relax again. Thanks Dan!
Thank you for the review! Much appreciated!
4/5
TrustpilotJo Goddard was available to give…
Jo Goddard was available to give updates and supported a lengthy process through the sale of my property. When Jo was not available Gemma was also helpful. I’m grateful for the support and overall pleased with the experience although it had its challenges along the way. Thanks Jo and Gemma
Thank you for the review!
5/5
TrustpilotCharters - Southampton
Charters have been great throughout the process of selling our property, especially Stephen H, who has kept both parties informed with updates throughout the process with excellent communication and service. Would definitely recommend them, their reviews speak for themselves. Thank you 😊 Maisy & Zac
Thank you!
5/5
TrustpilotAfter months of searching for…
After months of searching for properties, Ella from Charters Southampton was able to render the much needed assistance.One of the most attentive agents I’ve had the chance to interact with after renting in the UK for the last 1 year. Ella was polite and quick to help us secure a massively popular property. Couldn’t recommend more.
Olabode, thank you for the review, it is much appreciated.
5/5
TrustpilotI would like to express our special…
I would like to express our special thanks to Matthew Mcinally, the polite but confident sales manager of Charters. He had great knowledge about the house he was showing us and made the whole viewing very relaxed. We wish you a lot of success in your carrier.
Thank you so much! This is a lovely review to receive.
5/5
TrustpilotGreat experience from far away!
Charters really helped me finding the property I wanted, fitting all of my requirements. Sarah and Ash were particularly helpful, really friendly and made my experience finding a property 200 miles from my hometown a lot less stressful! When the first property I viewed didn't quite go as plan they offered an even better alternative within 24 hours. Great service and great people. Would highly recommend.
5/5
TrustpilotCameron Broom
Cameron was very professional, polite and addressed all our questions and was happy to clarify matters with the sellers. Always kept us informed with updates. He fully understood our brief and sent us information satisfying our requirements. Cameron is certainly a good asset to Charters.
Thanks Kenneth, Cameron is indeed an asset to the business.
5/5
TrustpilotExcellent contact throughout the process
Charters managed the purchase of a flat in Winchester. Despite it feeling very slow from the solicitors side Jo Goddard was really good at keeping in touch with me and kept contacting the both the vendors and my solicitors to push things forward and find out reasons for delays.
Thank you for sharing your experience!
5/5
TrustpilotThe team at Charters Winchester
The team at Charters Winchester, in particular Sarah and Gary have been absolutely fantastic as we transition from one property to the next. Helpful and friendly every step of the way! Thank you Sarah and Gary!
Thank you Warren!
5/5
TrustpilotGary in lettings was brilliant in…
Gary in lettings was brilliant in finding us a fantastic tenant very quickly, and in particular Ash in the same team was extremely helpful and communicative throughout. Thank you guys in the lettings team and highly recommend.
Thank you Oliver!
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Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
