Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleIve recently purchased a property through Charters bishops waltham, and the house purchase is now progressing in the early stages of the sale.
Charlotte has mainly been dealing with myself and my hunt for the right place as well as viewings being conducted by Jasper and Rosie. Charlotte and the team have been extremely professional, patient, helpful and informative. Im very pleased with Charters and the process so far and i couldn't recommend them enough.
After recently losing out on a different property with another company under suspicious circumstances, its comforting to be dealing with a professional and genuine team looking out for seller and buyers interest
Callum Β· 7 July 2022
Agent replied Β· 7 July 2023
Hi Callum, Thank you so much for this review. Really do appreciate it and it will be passed on to the team.
β
β
β
β
β
5/5
GoogleI want to say a big thank you to Charlotte Witcomb and all of the staff I met at the Bishops Waltham Charters office. My son needed to sell his house quickly to bid on another property he wanted to urgently buy.
All of the Charters Team reacted immediately and met the brief with perfection.
Viewings from proceedable buyers were lined up within hours, my sons property attracted a lot of attention and was beautifully photographed and marketed. Several full asking price offers were made from buyers in less than 48 hours. I was so impressed and would fully recommend the team at Bishops Waltham to anyone else thinking about selling or indeed buying from truly professional, polite and highly efficient estate agents.
THANK YOU ALL XX
Sandy Β· 7 July 2022
Agent replied Β· 7 July 2023
Sandy, thank you for the review you have left, it is much appreciated.
β
β
β
β
β
5/5
TrustpilotBrilliant customer care and great property portfolio!
Brilliant customer care! Sarah Bainbridge was amazing and very dedicated at finding the best home for my partner and me. She went above and beyond to keep us informed of any new properties and personally took us to view them. She took into consideration all our requirements and and understood what we were looking for. Charters has a really great portfolio of properties and I would definitely look to them for our next move.
Rebeca Β· 21 February 2023
Agent replied Β· 6 July 2023
Hi, thank you so much. Sarah will be delighted to hear this.
β
β
β
β
β
5/5
TrustpilotCharters Estate agency is a trustedβ¦
Charters Estate agency is a trusted agency, very professional and kept me updated throughout the whole process. Ms Jo Goddard was fantastic, she reassured me at every step and was promptly informing me of all updates. I would definitely recommend them and would work with them again in the future!
Ioana Β· 22 August 2024
Agent replied Β· 22 October 2024
Thank you for the five-star review!
β
β
β
β
β
5/5
TrustpilotI have to say I have always been a β¦
I have to say I have always been a little cynical with estate agents but I was surprised what a good service Charter provided. They seem to have acted with integrity and were transparent at all times. Communication was first class as well. The whole purchase was stressful and trying at times but Stephen Henry on the Sales progression was professional and very helpful. We also dealt with Kevin who was also very good.
Shashank Β· 5 February 2023
Agent replied Β· 6 July 2023
Thank you, for taking your time to review the service received, it is much appreciated.
β
β
β
β
β
5/5
TrustpilotIssue resolved
We rent a property from the Romsey branch and recently had an issue we needed resolved as a matter of urgency. We registered it in the maintenance site and received a quick response advising that someone would be around shortly. They arrived as promised and resolved the issue. A big thank you to Fiona for assisting and following up to ensure that the issue was resolved. Very professional and efficient.
Anthony Β· 2 June 2023
Agent replied Β· 6 July 2023
Hi Anthony, thank you for the feedback, really appreciates this.
β
β
β
β
β
5/5
TrustpilotGreat service
In the middle of navigating a challenging move across the UK, Charters Estate Agent has been an amazing help. Lettings Negotiator, Ella, has answered all our queries about various properties, been patient and helpful, very responsive and really friendly which makes such a difference at times like this. Thankyou for all your help!
Jasmine Β· 21 June 2024
Agent replied Β· 23 August 2024
Thank you, Jasmine. Good luck on the move!
β
β
β
β
β
5/5
TrustpilotLisa was incredible
Lisa was just absolutely incredible, I cannot recommend or thank her enough. We sold our property through Charters and it was a long chain which made things very difficult. Lisa was so helpful and supportive and was always the sympathetic ear when it got tough. Thank you Lisa!
Caroline Β· 12 September 2024
Agent replied Β· 22 October 2024
Lisa will be delighted with your feedback, thank you!
β
β
β
β
β
5/5
TrustpilotMy property letting
The tenancy closing was handled very well by Rimvydas Tumas. He has worked hard to achieve it within a few days.
Min Β· 19 September 2026
Agent replied Β· 25 September 2026
Thank you for taking the time to leave a 5 star review.
β
β
β
β
β
5/5
TrustpilotThank you Elle and Jo
We have dealt with a few estate agents during the process of buying our house and Charters are definitely up there as the best we have dealt with. Great customer service and advice from Elle McCrindle when going through the offer and negotiation phase and Jo Goddard especially has been fantastic getting us to exchange and completion. Its made what can be a stressful process a lot easier. Thanks team.
CH84 Β· 24 May 2023
Agent replied Β· 6 July 2023
Thank you so much for the review. The team will be greatly pleased with this!
β
β
β
β
β
4/5
TrustpilotMy experience with characters..
My experience with characters... was excellent and would 100% use them again... the agent who helped me with my letting needs was amazing she was professional and had great vision of what I was looking to rent... my experience was made excellent because of her and her colleague on completion... thank you Sophie Pickering. And her lovely colleague
John Β· 12 March 2024
Agent replied Β· 23 August 2024
Thank you for the review, John!
β
β
β
β
β
5/5
TrustpilotZara is awesome!!
Zara was so lovely! She was really sweet, explained everything well and overall made the viewing a very pleasant experience! π₯°
Leo Β· 1 June 2026
β
β
β
β
β
5/5
TrustpilotA difficult purchase made a lot easierβ¦
A difficult purchase made a lot easier with Charters. I want to mention Kayleigh Ryan was outstanding throughout, she navigated many tricky situations extremely well, a big thankyou to her. Upon collecting the keys to my new property I was attended to immediately and felt in safe hands which is always a nice touch. Thanks again to the Charters team
Ed Β· 29 January 2024
Agent replied Β· 23 August 2024
Ed, thank you for taking the time to leave a review!
β
β
β
β
β
5/5
TrustpilotSouthsea Lettings
We recently had our flat become vacant Shelby and her team at the Charters Lettings - Southsea branch re let it within a fortnight, kept us informed all of the time and achieved our rent expectancy level
Gary Β· 23 January 2026
β
β
β
β
β
5/5
TrustpilotRenting out my property
I have been a landlord for over thirty years and am delighted to say that the Charters rental team comprising of Gary, Sarah and Ashley have been an absolute pleasure to work with. Everything has been dealt with promptly and professionally. The communication has been excellent and they have always been proactive in finding the right tenant for the property.
Dawn Β· 26 January 2024
Agent replied Β· 23 August 2024
Thank you, Dawn, for taking the time to leave a review!
β
β
β
β
β
5/5
TrustpilotAsh was extremely helpful from theβ¦
Ash was extremely helpful from the Winchester branch. He found a great selection of properties that followed our requirements and understood what we did and didnβt want. He checked in regularly and made us feel looked after and never felt forgotten. Really great service.
Amy Β· 8 November 2024
Agent replied Β· 25 December 2024
Thank you Amy, Ash will be pleased to hear this.
β
β
β
β
β
5/5
TrustpilotExcellent service
The team was so helpful in our search for a place to live. They would frequently call to inform us of new offers and were also very kind and polite whenever we called them to ask questions. I want to especially thank Sophie Pickering, Ella Burnet and Sam for their excellent service! We finally got the place in the end:)
Tundun Β· 25 January 2024
Agent replied Β· 23 August 2024
Thank you, Tundun, for your review!
β
β
β
β
β
5/5
TrustpilotExcellent
Although I did not take a property with Charterd Winchester (purely due to logistics), I found Sarah Bainsbridge exceptional as an estate agent.From start to finish, Sarah was helpful, prompt and flexible.She took a whole day to show us multiple properties and took her time explaining things honestly and carefully.I am very impressed with her professionalism and behaviour - as of that of Charters.
Bhavna Β· 21 October 2023
Agent replied Β· 28 October 2023
Thank you for reviewing the service received. Sarah will be delighted with this feedback.
β
β
β
β
β
5/5
TrustpilotGood experience using Charters to findβ¦
Good experience using Charters to find our next rental property, which is often a difficult task. Ash & Gary were helpful and responsive with our questions, organised a prompt viewing and we're now excited and getting ready to move into our next home.
Ruth Β· 21 November 2024
Agent replied Β· 25 December 2024
Thank you Ruth - enjoy your new home!
β
β
β
β
β
5/5
TrustpilotFinally Exchanged Contracts
We have just exchanged on a purchase we agreed on 8 months ago, main delay was problems with the mortgage company and a query with the roof that turned out to be a non event.Throughout the whole process the Charters team and particularly Jo Goddard were amazing, constantly updating me with any news and keeping everything together, without her I am sure the deal would have fallen apart.Thanks Team Charters (& Jo)
Toby Β· 8 March 2023
Agent replied Β· 6 July 2023
Thank you Toby, it's great news that you got there and we are pleased Jo assisted - she's a fantastic sales progressor.
β
β
β
β
β
5/5
TrustpilotExcellent service from Lisa and the team
Charters were excellent throughout our property purchase. They kept us in the loop with every step and pushed where needed to progress the sale. Lisa Roberts was amazing - friendly, professional and always on top of things. Would thoroughly recommend Charters to anyone purchasing a property in Southampton.
James Β· 2 September 2024
Agent replied Β· 22 October 2024
Thanks James! Lisa is one of the best when it comes to Sales Progression.
β
β
β
β
β
5/5
TrustpilotJake Davis has been fantastic for usβ¦
Jake Davis has been fantastic for us during our tenancy with Charters, always kept us updated with anything regarding the flat e.g maintenance and repairs and ensured that we were happy with the service. Weβll be sticking with Charters in the future of our renting journey as thereβs been nothing to complain about so far. Would recommend.
Tom Β· 19 March 2024
Agent replied Β· 23 August 2024
Thank you, Tom, for the 5-star review!
β
β
β
β
β
5/5
TrustpilotCharter Winchester
I've had a great experience with the Charters Winchester Team. They have kept me informed throughout the process of buying my new house and always been responsive. A big shout out to Alice MacKonochie and Ollie Purvis who have both been a massive help along with way.
Ellie Β· 12 September 2024
Agent replied Β· 22 October 2024
Thank you, Ellie!
β
β
β
β
β
5/5
TrustpilotSouthampton Charters
Charters in Southampton have been great. Very fast with everything and a very organised process. Amelia was also amazing and did everything to make the process as smooth as possible. She was also very knowledgeable about the property and gave us good advice.
Cameron Β· 13 November 2024
Agent replied Β· 25 December 2024
Thanks Cameron, its much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.