Trusted Agent profile Β· SOUTHAMPTON

Charters Bishops Waltham reviews in SOUTHAMPTON

β˜…β˜…β˜…β˜…β˜… Excellent

2,150 reviews across 2 platforms

Bishops Waltham, SOUTHAMPTON, SO32 1AF

Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,150 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

207

Reviews on Google

This office

Trustpilot logo

1,943

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.

5/5

Google

Ive recently purchased a property through Charters bishops waltham, and the house purchase is now progressing in the early stages of the sale. Charlotte has mainly been dealing with myself and my hunt for the right place as well as viewings being conducted by Jasper and Rosie. Charlotte and the team have been extremely professional, patient, helpful and informative. Im very pleased with Charters and the process so far and i couldn't recommend them enough. After recently losing out on a different property with another company under suspicious circumstances, its comforting to be dealing with a professional and genuine team looking out for seller and buyers interest

Callum Β· 7 July 2022

Agent replied Β· 7 July 2023

Hi Callum, Thank you so much for this review. Really do appreciate it and it will be passed on to the team.

5/5

Google

I want to say a big thank you to Charlotte Witcomb and all of the staff I met at the Bishops Waltham Charters office. My son needed to sell his house quickly to bid on another property he wanted to urgently buy. All of the Charters Team reacted immediately and met the brief with perfection. Viewings from proceedable buyers were lined up within hours, my sons property attracted a lot of attention and was beautifully photographed and marketed. Several full asking price offers were made from buyers in less than 48 hours. I was so impressed and would fully recommend the team at Bishops Waltham to anyone else thinking about selling or indeed buying from truly professional, polite and highly efficient estate agents. THANK YOU ALL XX

Sandy Β· 7 July 2022

Agent replied Β· 7 July 2023

Sandy, thank you for the review you have left, it is much appreciated.

5/5

Trustpilot

Brilliant customer care and great property portfolio!

Brilliant customer care! Sarah Bainbridge was amazing and very dedicated at finding the best home for my partner and me. She went above and beyond to keep us informed of any new properties and personally took us to view them. She took into consideration all our requirements and and understood what we were looking for. Charters has a really great portfolio of properties and I would definitely look to them for our next move.

Rebeca Β· 21 February 2023

Agent replied Β· 6 July 2023

Hi, thank you so much. Sarah will be delighted to hear this.

5/5

Trustpilot

Charters Estate agency is a trusted…

Charters Estate agency is a trusted agency, very professional and kept me updated throughout the whole process. Ms Jo Goddard was fantastic, she reassured me at every step and was promptly informing me of all updates. I would definitely recommend them and would work with them again in the future!

Ioana Β· 22 August 2024

Agent replied Β· 22 October 2024

Thank you for the five-star review!

5/5

Trustpilot

I have to say I have always been a …

I have to say I have always been a little cynical with estate agents but I was surprised what a good service Charter provided. They seem to have acted with integrity and were transparent at all times. Communication was first class as well. The whole purchase was stressful and trying at times but Stephen Henry on the Sales progression was professional and very helpful. We also dealt with Kevin who was also very good.

Shashank Β· 5 February 2023

Agent replied Β· 6 July 2023

Thank you, for taking your time to review the service received, it is much appreciated.

5/5

Trustpilot

Issue resolved

We rent a property from the Romsey branch and recently had an issue we needed resolved as a matter of urgency. We registered it in the maintenance site and received a quick response advising that someone would be around shortly. They arrived as promised and resolved the issue. A big thank you to Fiona for assisting and following up to ensure that the issue was resolved. Very professional and efficient.

Anthony Β· 2 June 2023

Agent replied Β· 6 July 2023

Hi Anthony, thank you for the feedback, really appreciates this.

5/5

Trustpilot

Great service

In the middle of navigating a challenging move across the UK, Charters Estate Agent has been an amazing help. Lettings Negotiator, Ella, has answered all our queries about various properties, been patient and helpful, very responsive and really friendly which makes such a difference at times like this. Thankyou for all your help!

Jasmine Β· 21 June 2024

Agent replied Β· 23 August 2024

Thank you, Jasmine. Good luck on the move!

5/5

Trustpilot

Lisa was incredible

Lisa was just absolutely incredible, I cannot recommend or thank her enough. We sold our property through Charters and it was a long chain which made things very difficult. Lisa was so helpful and supportive and was always the sympathetic ear when it got tough. Thank you Lisa!

Caroline Β· 12 September 2024

Agent replied Β· 22 October 2024

Lisa will be delighted with your feedback, thank you!

5/5

Trustpilot

My property letting

The tenancy closing was handled very well by Rimvydas Tumas. He has worked hard to achieve it within a few days.

Min Β· 19 September 2026

Agent replied Β· 25 September 2026

Thank you for taking the time to leave a 5 star review.

5/5

Trustpilot

Thank you Elle and Jo

We have dealt with a few estate agents during the process of buying our house and Charters are definitely up there as the best we have dealt with. Great customer service and advice from Elle McCrindle when going through the offer and negotiation phase and Jo Goddard especially has been fantastic getting us to exchange and completion. Its made what can be a stressful process a lot easier. Thanks team.

CH84 Β· 24 May 2023

Agent replied Β· 6 July 2023

Thank you so much for the review. The team will be greatly pleased with this!

4/5

Trustpilot

My experience with characters..

My experience with characters... was excellent and would 100% use them again... the agent who helped me with my letting needs was amazing she was professional and had great vision of what I was looking to rent... my experience was made excellent because of her and her colleague on completion... thank you Sophie Pickering. And her lovely colleague

John Β· 12 March 2024

Agent replied Β· 23 August 2024

Thank you for the review, John!

5/5

Trustpilot

Zara is awesome!!

Zara was so lovely! She was really sweet, explained everything well and overall made the viewing a very pleasant experience! πŸ₯°

Leo Β· 1 June 2026

5/5

Trustpilot

A difficult purchase made a lot easier…

A difficult purchase made a lot easier with Charters. I want to mention Kayleigh Ryan was outstanding throughout, she navigated many tricky situations extremely well, a big thankyou to her. Upon collecting the keys to my new property I was attended to immediately and felt in safe hands which is always a nice touch. Thanks again to the Charters team

Ed Β· 29 January 2024

Agent replied Β· 23 August 2024

Ed, thank you for taking the time to leave a review!

5/5

Trustpilot

Southsea Lettings

We recently had our flat become vacant Shelby and her team at the Charters Lettings - Southsea branch re let it within a fortnight, kept us informed all of the time and achieved our rent expectancy level

Gary Β· 23 January 2026

5/5

Trustpilot

Renting out my property

I have been a landlord for over thirty years and am delighted to say that the Charters rental team comprising of Gary, Sarah and Ashley have been an absolute pleasure to work with. Everything has been dealt with promptly and professionally. The communication has been excellent and they have always been proactive in finding the right tenant for the property.

Dawn Β· 26 January 2024

Agent replied Β· 23 August 2024

Thank you, Dawn, for taking the time to leave a review!

5/5

Trustpilot

Ash was extremely helpful from the…

Ash was extremely helpful from the Winchester branch. He found a great selection of properties that followed our requirements and understood what we did and didn’t want. He checked in regularly and made us feel looked after and never felt forgotten. Really great service.

Amy Β· 8 November 2024

Agent replied Β· 25 December 2024

Thank you Amy, Ash will be pleased to hear this.

5/5

Trustpilot

Excellent service

The team was so helpful in our search for a place to live. They would frequently call to inform us of new offers and were also very kind and polite whenever we called them to ask questions. I want to especially thank Sophie Pickering, Ella Burnet and Sam for their excellent service! We finally got the place in the end:)

Tundun Β· 25 January 2024

Agent replied Β· 23 August 2024

Thank you, Tundun, for your review!

5/5

Trustpilot

Excellent

Although I did not take a property with Charterd Winchester (purely due to logistics), I found Sarah Bainsbridge exceptional as an estate agent.From start to finish, Sarah was helpful, prompt and flexible.She took a whole day to show us multiple properties and took her time explaining things honestly and carefully.I am very impressed with her professionalism and behaviour - as of that of Charters.

Bhavna Β· 21 October 2023

Agent replied Β· 28 October 2023

Thank you for reviewing the service received. Sarah will be delighted with this feedback.

5/5

Trustpilot

Good experience using Charters to find…

Good experience using Charters to find our next rental property, which is often a difficult task. Ash & Gary were helpful and responsive with our questions, organised a prompt viewing and we're now excited and getting ready to move into our next home.

Ruth Β· 21 November 2024

Agent replied Β· 25 December 2024

Thank you Ruth - enjoy your new home!

5/5

Trustpilot

Finally Exchanged Contracts

We have just exchanged on a purchase we agreed on 8 months ago, main delay was problems with the mortgage company and a query with the roof that turned out to be a non event.Throughout the whole process the Charters team and particularly Jo Goddard were amazing, constantly updating me with any news and keeping everything together, without her I am sure the deal would have fallen apart.Thanks Team Charters (& Jo)

Toby Β· 8 March 2023

Agent replied Β· 6 July 2023

Thank you Toby, it's great news that you got there and we are pleased Jo assisted - she's a fantastic sales progressor.

5/5

Trustpilot

Excellent service from Lisa and the team

Charters were excellent throughout our property purchase. They kept us in the loop with every step and pushed where needed to progress the sale. Lisa Roberts was amazing - friendly, professional and always on top of things. Would thoroughly recommend Charters to anyone purchasing a property in Southampton.

James Β· 2 September 2024

Agent replied Β· 22 October 2024

Thanks James! Lisa is one of the best when it comes to Sales Progression.

5/5

Trustpilot

Jake Davis has been fantastic for us…

Jake Davis has been fantastic for us during our tenancy with Charters, always kept us updated with anything regarding the flat e.g maintenance and repairs and ensured that we were happy with the service. We’ll be sticking with Charters in the future of our renting journey as there’s been nothing to complain about so far. Would recommend.

Tom Β· 19 March 2024

Agent replied Β· 23 August 2024

Thank you, Tom, for the 5-star review!

5/5

Trustpilot

Charter Winchester

I've had a great experience with the Charters Winchester Team. They have kept me informed throughout the process of buying my new house and always been responsive. A big shout out to Alice MacKonochie and Ollie Purvis who have both been a massive help along with way.

Ellie Β· 12 September 2024

Agent replied Β· 22 October 2024

Thank you, Ellie!

5/5

Trustpilot

Southampton Charters

Charters in Southampton have been great. Very fast with everything and a very organised process. Amelia was also amazing and did everything to make the process as smooth as possible. She was also very knowledgeable about the property and gave us good advice.

Cameron Β· 13 November 2024

Agent replied Β· 25 December 2024

Thanks Cameron, its much appreciated.

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Questions about Charters Bishops Waltham

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.

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