Trusted Agent profile · SOUTHAMPTON

Charters Bishops Waltham reviews in SOUTHAMPTON

★★★★★ Excellent

2,150 reviews across 2 platforms

Bishops Waltham, SOUTHAMPTON, SO32 1AF

Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,150 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

207

Reviews on Google

This office

Trustpilot logo

1,943

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.

5/5

Trustpilot

A massive thank you to the Southampton…

A massive thank you to the Southampton Lettings team! I recently let out my property and as a first time landlord, I was a little nervous about the whole process but Charters made it so simple, straight forward and pain free. A special mention to Jess and Carolyn who were fantastic start to finish. They were professional, helpful and nothing was too much. If you have a property to let (or sell) these are your agents!! Thank you again team!

Steph · 8 January 2023

Agent replied · 6 July 2023

Steph, thank you! You are in safe hands with Jess and the team!

5/5

Trustpilot

Charters, Romsey were excellent.

I dealt with the Romsey office of Charters to find a new property to rent in the New Forest. I mainly dealt with Tracey but had dealings with other members of the team and found them all to be extremely helpful and supportive.The service in general was excellent and as the CEO of an International business employing many staff I can only speak extremely highly of the team at Charters, Romsey and would definitely recommend them, as my wife's and my experience was very positive. Thank You Charters Romsey team, Gavin and Laura Holmes.

Gavin · 4 January 2023

Agent replied · 6 July 2023

Gavin and Laura, thanks so much for the review, it is great to hear! This is reassuring and we are grateful for the feedback. All the best for the future.

5/5

Trustpilot

Sold my Droxford home after other agents failed

Sold my home after other agents failed. Achieved a higher price than had been advised previously, and sold it to the first person who saw it.

John · 23 September 2026

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Wonderful Experience

After a long search of trying to find a nice property to rent, Ella provided us with a really smooth experience. From promptly arranging viewings, to negotiating with the Landlord, we were so grateful that Ella was able to help us secure the property that we were after. Even afterwards Ella has continued to ensure everything was going smoothly and responding to any queries very promptly. Therefore, we have really appreciated her help and guidance through the process.

Erin · 8 March 2023

Agent replied · 6 July 2023

Erin, this is great to hear, thank you for taking the time to review the service you received.

5/5

Trustpilot

Helpful, quick to respond. Would recommend

Charters was excellent from start to finish. They helped us through the whole process, and were always available and on hand. Even during, what was a very stressful exchange, Lisa went above and beyond to help. We would use Charters again and would recommend them to friends and family looking to move in Southampton.

Frankie · 2 September 2024

Agent replied · 22 October 2024

Thank you Frankie, this is reassuring to hear.

5/5

Trustpilot

Great customer service

Ash and Gary were so helpful throughout the whole process. From booking a viewing, to going through reference checks and pre tenancy arrangements. Ash always answered the phone and answered any questions I had even if they weren’t in his department. I felt so guided through the process and they made me feel really at ease. 100% recommend Ash and Gary specifically!

Victoria · 10 April 2024

Agent replied · 23 August 2024

Thank you for the 5-star review!

5/5

Trustpilot

An enormous thank you to Lisa Holden…

An enormous thank you to Lisa Holden for getting us over the line at the eleventh hour after a lengthy and stressful conveyancing process. So grateful.

Mandy · 2 June 2026

5/5

Trustpilot

Chloe is a credit to the Charters team!

Chloe has been so helpful in helping me and my partner. She’s taken time to listen to our likes and dislikes and as soon as something comes up she gets in touch. Chloe has excellent customer service skills and is a real credit to the Charters team, so much so that we are positive Charters are our chosen estate agents moving forward!

Katie · 4 April 2024

Agent replied · 23 August 2024

Katie, thank you for the review!

5/5

Trustpilot

My partner and I have had a great…

My partner and I have had a great experience with Charters so far. We are in the process of buying our first home and the team at Charters Romsey have been great. Tom who was initially dealing with the property has been great and kept us informed throughout the process. Victoria Timson has been very helpful and friendly and reassured us throughout. Couldn’t fault the experience so far!

Brooke · 27 November 2023

Agent replied · 23 August 2024

Brooke, thank you for the review, it is much appreciated.

5/5

Trustpilot

I have been looking for a property the…

I have been looking for a property the last couple of weeks and Ashley was my main point of contact. I can say only good things about how approachable, helpful and proactive in his job he has been. I haven’t found my property through Charters this time but if I have to get help in future finding a property, I would 100% contact them again.

Johanne · 1 February 2024

Agent replied · 23 August 2024

Thank you for your 5-star review! Much appreciated!

5/5

Trustpilot

Fantastische experience

First off Edward and his whole team were fantastic from start to finish, so welcoming and helpful. Edward was on call at any point to answer any of our questions. We were so lucky to find a house that Edward was selling made the whole experience as stress free as possible. :)

Jack · 24 September 2024

Agent replied · 22 October 2024

Great to hear Jack, thank you.

5/5

Trustpilot

Charters are helping us to find a…

Charters are helping us to find a house.They work as a team and the service and communication are excellent.Natalie has been helping us with our search.She is efficient, reliable and trustworthy and keeps in touch with us regularly. That’s what makes the difference for us ..she keeps in touch and gives us clear and helpfulInformation about houses coming on and those we have seen. Very helpful.Thank you Charters.

Carole · 20 November 2023

Agent replied · 23 August 2024

Thanks Carole, much appreciated

5/5

Trustpilot

Great experience

We had the pleasure of meeting Sarah Harman when she showed us around a property. Sarah was delightful, friendly and informative. She took the time to answer our questions, and also made sure to arrange for the office to contact the vendor with some specific questions we had about the property. Sarah is a great representative for Charters Southampton.

Sunshinegirl · 24 May 2024

Agent replied · 23 August 2024

Thank you!

5/5

Trustpilot

Charters Southampton

After being severely let down when trying to sell my flat through a well know online agent, Charters Southampton was my saving grace. The whole experience from start to finish was on point and very thorough. Booking in with Katie. Then Daryl with his fair evaluation. Then the support team Kerry, Jen, Stephen, and Gemma all fulfilling their roles perfectly. Thank you all. Great selling experience. And now I’m renting with Charters Chandlers Ford… Also a great experience.

Mehmet · 6 February 2023

Agent replied · 6 July 2023

Thank you so much for the review. The team will be thrilled with your feedback.

5/5

Trustpilot

I recently reached out to Charters…

I recently reached out to Charters agents to rent a house and the agent Ella was very supportive to find a place for me , even though we are still in the process of finding one I really appreciate the effort she is putting to help me finding a property. I wish her all the best in her career.

Imalka · 21 May 2024

Agent replied · 23 August 2024

Thank you for taking the time to review the service you have received.

5/5

Trustpilot

I had the pleasure of working with Ella…

I had the pleasure of working with Ella and I couldn't be more impressed with her professionalism and dedication. Her communication skills are exceptional; she kept me informed every step of the way, making the entire process smooth and stress-free. Ella is not only effective but also incredibly approachable, making it easy to discuss any concerns or questions I had. I recommend Charters to anyone looking for a property in Southampton.

Htet · 30 August 2023

Agent replied · 28 October 2023

Thank you so much for the review, it is much appreciated.

5/5

Google

Dealing with Bradley at Charters in Bishops Waltham was a real pleasure - a very fast and efficient service.

Richard · 30 October 2025

Agent replied · 7 July 2023

Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, so many thanks.

5/5

Trustpilot

Charters have been great on selling

Charters have been great on selling, buying and the prospect of renting out my property. So personal. Big shout out to Tilly Orsmond, Phil Northover and Ned Lowe. My property got an offer on second people coming for viewing within a week of being on market. And it achieved a higher offer than I was initially expecting

Katie · 22 June 2024

Agent replied · 23 August 2024

Thank you for the 5-star review!

5/5

Trustpilot

Excellent customer service from Kelly

After some concerns that our hot water and heating wouldn’t be fixed in a timely manner, Kelly Santos helped push it through and within a couple of days we had a new boiler fitted. Kelly was extremely communicative during the process by calling each day to ensure we were happy with everything. So appreciative of Kelly sorting it out so quickly for us.

Debbie · 26 February 2024

Agent replied · 23 August 2024

Thanks Debbie!

5/5

Trustpilot

First class service

Toby was great from the offset. Promptly organised an appointment and was very good at going through the process in detail. He managed to book the photographer for us quickly and put together a brochure which looks great. Nicole has been commuting with us to get our listing live at the earliest opportunity therefore we are very pleased. The team are very approachable and have flexible methods of contact. First class service.

Alex · 25 July 2023

Agent replied · 28 October 2023

Alex, thank you for the feedback, really appreciate this.

5/5

Trustpilot

I specifically wanted to share my experience dealing with Cameron Broom.

I specifically wanted to share my recent experience with Cameron Broom at Charters. We recently purchased a house and as everyone knows it's a very stressful time especially when entering into tight negotiations. Cameron was great and from the first conversation made me feel comfortable, talking to me like a human without the typical estate agent jargon, made it all a lot less painful. I would certainly recommend him to do business with.

Mr · 22 June 2023

Agent replied · 6 July 2023

Thank you for the kind words, Cameron will be so pleased with the feedback.

5/5

Trustpilot

Charters Lettings, Best letting agency in Winchester.

I've been looking for a house for rent for the past month and Sarah Bainbridge and Charters Lettings help me to find one in Winchester. Charters Lettings is the best letting agency when it comes to proper email/phone communication and a digitalised end-to-end documentation process. I will recommend their service if anyone looking to buy or rent a property in Winchester.

Jay · 31 March 2024

Agent replied · 23 August 2024

Thank you, Jay!

5/5

Trustpilot

Exceptional Service

Storme was incredibly professional whilst arranging viewings of our home, she always seemed on the ball and we honestly think she knew our property better than we did! Storme kept us in mind throughout our search, listened and never forgot what ticked our boxes, eventually finding us our perfect home. What a real asset the Charters at Chandlers Ford have within their already highly supportive team!James & Lucy

James · 27 October 2023

Agent replied · 23 August 2024

James, thank you so much for the review, it is much appreciated.

5/5

Trustpilot

Couldn’t recommend the Bishops Waltham…

Couldn’t recommend the Bishops Waltham branch more. Friendly, easily contactable, fast responses and always friendly. Particular thanks to Vicki, Andy, Nathan and Stephen who all played a part in helping us to secure our new home which we wouldn’t have considered viewing if it weren’t for the team!

Megan · 7 November 2024

Agent replied · 23 August 2024

Thank you Megan, this is great to hear and thank you for leaving this review.

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Questions about Charters Bishops Waltham

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.

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