Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA massive thank you to the Southampton…
A massive thank you to the Southampton Lettings team! I recently let out my property and as a first time landlord, I was a little nervous about the whole process but Charters made it so simple, straight forward and pain free. A special mention to Jess and Carolyn who were fantastic start to finish. They were professional, helpful and nothing was too much. If you have a property to let (or sell) these are your agents!! Thank you again team!
Steph · 8 January 2023
Agent replied · 6 July 2023
Steph, thank you! You are in safe hands with Jess and the team!
★★★★★ 5/5
TrustpilotCharters, Romsey were excellent.
I dealt with the Romsey office of Charters to find a new property to rent in the New Forest. I mainly dealt with Tracey but had dealings with other members of the team and found them all to be extremely helpful and supportive.The service in general was excellent and as the CEO of an International business employing many staff I can only speak extremely highly of the team at Charters, Romsey and would definitely recommend them, as my wife's and my experience was very positive. Thank You Charters Romsey team, Gavin and Laura Holmes.
Gavin · 4 January 2023
Agent replied · 6 July 2023
Gavin and Laura, thanks so much for the review, it is great to hear! This is reassuring and we are grateful for the feedback. All the best for the future.
★★★★★ 5/5
TrustpilotSold my Droxford home after other agents failed
Sold my home after other agents failed. Achieved a higher price than had been advised previously, and sold it to the first person who saw it.
John · 23 September 2026
Agent replied · 25 September 2026
Thank you so much for taking the time to review our service.
★★★★★ 5/5
TrustpilotWonderful Experience
After a long search of trying to find a nice property to rent, Ella provided us with a really smooth experience. From promptly arranging viewings, to negotiating with the Landlord, we were so grateful that Ella was able to help us secure the property that we were after. Even afterwards Ella has continued to ensure everything was going smoothly and responding to any queries very promptly. Therefore, we have really appreciated her help and guidance through the process.
Erin · 8 March 2023
Agent replied · 6 July 2023
Erin, this is great to hear, thank you for taking the time to review the service you received.
★★★★★ 5/5
TrustpilotHelpful, quick to respond. Would recommend
Charters was excellent from start to finish. They helped us through the whole process, and were always available and on hand. Even during, what was a very stressful exchange, Lisa went above and beyond to help. We would use Charters again and would recommend them to friends and family looking to move in Southampton.
Frankie · 2 September 2024
Agent replied · 22 October 2024
Thank you Frankie, this is reassuring to hear.
★★★★★ 5/5
TrustpilotGreat customer service
Ash and Gary were so helpful throughout the whole process. From booking a viewing, to going through reference checks and pre tenancy arrangements. Ash always answered the phone and answered any questions I had even if they weren’t in his department. I felt so guided through the process and they made me feel really at ease. 100% recommend Ash and Gary specifically!
Victoria · 10 April 2024
Agent replied · 23 August 2024
Thank you for the 5-star review!
★★★★★ 5/5
TrustpilotAn enormous thank you to Lisa Holden…
An enormous thank you to Lisa Holden for getting us over the line at the eleventh hour after a lengthy and stressful conveyancing process. So grateful.
Mandy · 2 June 2026
★★★★★ 5/5
TrustpilotChloe is a credit to the Charters team!
Chloe has been so helpful in helping me and my partner. She’s taken time to listen to our likes and dislikes and as soon as something comes up she gets in touch. Chloe has excellent customer service skills and is a real credit to the Charters team, so much so that we are positive Charters are our chosen estate agents moving forward!
Katie · 4 April 2024
Agent replied · 23 August 2024
Katie, thank you for the review!
★★★★★ 5/5
TrustpilotMy partner and I have had a great…
My partner and I have had a great experience with Charters so far. We are in the process of buying our first home and the team at Charters Romsey have been great. Tom who was initially dealing with the property has been great and kept us informed throughout the process. Victoria Timson has been very helpful and friendly and reassured us throughout. Couldn’t fault the experience so far!
Brooke · 27 November 2023
Agent replied · 23 August 2024
Brooke, thank you for the review, it is much appreciated.
★★★★★ 5/5
TrustpilotI have been looking for a property the…
I have been looking for a property the last couple of weeks and Ashley was my main point of contact. I can say only good things about how approachable, helpful and proactive in his job he has been. I haven’t found my property through Charters this time but if I have to get help in future finding a property, I would 100% contact them again.
Johanne · 1 February 2024
Agent replied · 23 August 2024
Thank you for your 5-star review! Much appreciated!
★★★★★ 5/5
TrustpilotFantastische experience
First off Edward and his whole team were fantastic from start to finish, so welcoming and helpful. Edward was on call at any point to answer any of our questions. We were so lucky to find a house that Edward was selling made the whole experience as stress free as possible. :)
Jack · 24 September 2024
Agent replied · 22 October 2024
Great to hear Jack, thank you.
★★★★★ 5/5
TrustpilotCharters are helping us to find a…
Charters are helping us to find a house.They work as a team and the service and communication are excellent.Natalie has been helping us with our search.She is efficient, reliable and trustworthy and keeps in touch with us regularly. That’s what makes the difference for us ..she keeps in touch and gives us clear and helpfulInformation about houses coming on and those we have seen. Very helpful.Thank you Charters.
Carole · 20 November 2023
Agent replied · 23 August 2024
Thanks Carole, much appreciated
★★★★★ 5/5
TrustpilotGreat experience
We had the pleasure of meeting Sarah Harman when she showed us around a property. Sarah was delightful, friendly and informative. She took the time to answer our questions, and also made sure to arrange for the office to contact the vendor with some specific questions we had about the property. Sarah is a great representative for Charters Southampton.
Sunshinegirl · 24 May 2024
Agent replied · 23 August 2024
Thank you!
★★★★★ 5/5
TrustpilotCharters Southampton
After being severely let down when trying to sell my flat through a well know online agent, Charters Southampton was my saving grace. The whole experience from start to finish was on point and very thorough. Booking in with Katie. Then Daryl with his fair evaluation. Then the support team Kerry, Jen, Stephen, and Gemma all fulfilling their roles perfectly. Thank you all. Great selling experience. And now I’m renting with Charters Chandlers Ford… Also a great experience.
Mehmet · 6 February 2023
Agent replied · 6 July 2023
Thank you so much for the review. The team will be thrilled with your feedback.
★★★★★ 5/5
TrustpilotI recently reached out to Charters…
I recently reached out to Charters agents to rent a house and the agent Ella was very supportive to find a place for me , even though we are still in the process of finding one I really appreciate the effort she is putting to help me finding a property. I wish her all the best in her career.
Imalka · 21 May 2024
Agent replied · 23 August 2024
Thank you for taking the time to review the service you have received.
★★★★★ 5/5
TrustpilotI had the pleasure of working with Ella…
I had the pleasure of working with Ella and I couldn't be more impressed with her professionalism and dedication. Her communication skills are exceptional; she kept me informed every step of the way, making the entire process smooth and stress-free. Ella is not only effective but also incredibly approachable, making it easy to discuss any concerns or questions I had. I recommend Charters to anyone looking for a property in Southampton.
Htet · 30 August 2023
Agent replied · 28 October 2023
Thank you so much for the review, it is much appreciated.
★★★★★ 5/5
GoogleDealing with Bradley at Charters in Bishops Waltham was a real pleasure - a very fast and efficient service.
Richard · 30 October 2025
Agent replied · 7 July 2023
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, so many thanks.
★★★★★ 5/5
TrustpilotCharters have been great on selling
Charters have been great on selling, buying and the prospect of renting out my property. So personal. Big shout out to Tilly Orsmond, Phil Northover and Ned Lowe. My property got an offer on second people coming for viewing within a week of being on market. And it achieved a higher offer than I was initially expecting
Katie · 22 June 2024
Agent replied · 23 August 2024
Thank you for the 5-star review!
★★★★★ 5/5
TrustpilotExcellent customer service from Kelly
After some concerns that our hot water and heating wouldn’t be fixed in a timely manner, Kelly Santos helped push it through and within a couple of days we had a new boiler fitted. Kelly was extremely communicative during the process by calling each day to ensure we were happy with everything. So appreciative of Kelly sorting it out so quickly for us.
Debbie · 26 February 2024
Agent replied · 23 August 2024
Thanks Debbie!
★★★★★ 5/5
TrustpilotFirst class service
Toby was great from the offset. Promptly organised an appointment and was very good at going through the process in detail. He managed to book the photographer for us quickly and put together a brochure which looks great. Nicole has been commuting with us to get our listing live at the earliest opportunity therefore we are very pleased. The team are very approachable and have flexible methods of contact. First class service.
Alex · 25 July 2023
Agent replied · 28 October 2023
Alex, thank you for the feedback, really appreciate this.
★★★★★ 5/5
TrustpilotI specifically wanted to share my experience dealing with Cameron Broom.
I specifically wanted to share my recent experience with Cameron Broom at Charters. We recently purchased a house and as everyone knows it's a very stressful time especially when entering into tight negotiations. Cameron was great and from the first conversation made me feel comfortable, talking to me like a human without the typical estate agent jargon, made it all a lot less painful. I would certainly recommend him to do business with.
Mr · 22 June 2023
Agent replied · 6 July 2023
Thank you for the kind words, Cameron will be so pleased with the feedback.
★★★★★ 5/5
TrustpilotCharters Lettings, Best letting agency in Winchester.
I've been looking for a house for rent for the past month and Sarah Bainbridge and Charters Lettings help me to find one in Winchester. Charters Lettings is the best letting agency when it comes to proper email/phone communication and a digitalised end-to-end documentation process. I will recommend their service if anyone looking to buy or rent a property in Winchester.
Jay · 31 March 2024
Agent replied · 23 August 2024
Thank you, Jay!
★★★★★ 5/5
TrustpilotExceptional Service
Storme was incredibly professional whilst arranging viewings of our home, she always seemed on the ball and we honestly think she knew our property better than we did! Storme kept us in mind throughout our search, listened and never forgot what ticked our boxes, eventually finding us our perfect home. What a real asset the Charters at Chandlers Ford have within their already highly supportive team!James & Lucy
James · 27 October 2023
Agent replied · 23 August 2024
James, thank you so much for the review, it is much appreciated.
★★★★★ 5/5
TrustpilotCouldn’t recommend the Bishops Waltham…
Couldn’t recommend the Bishops Waltham branch more. Friendly, easily contactable, fast responses and always friendly. Particular thanks to Vicki, Andy, Nathan and Stephen who all played a part in helping us to secure our new home which we wouldn’t have considered viewing if it weren’t for the team!
Megan · 7 November 2024
Agent replied · 23 August 2024
Thank you Megan, this is great to hear and thank you for leaving this review.
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