5/5
TrustpilotI am 100% satisfied
I am 100% satisfied, very helpful throughout the journey and responses very quickly when ever I email them.Thank you Andrew Craig team
Trusted Agent profile · South Shields
Andrew Craig South Shields reviews
★★★★★
454 reviews across 2 platforms
122 Fowler Street, South Shields, NE33 1PZ
Part of Andrew Craig, see every office.
Andrew Craig's office in South Shields, at 122 Fowler Street, is rated 4.7 out of 5 across 454 reviews on two platforms, including 321 Google reviews rated 4.8.
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Reviews
Every review we hold for the South Shields office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGeorgia at Andrew Craig Low Fell was a…
Georgia at Andrew Craig Low Fell was a real star always professional and kept me informed made sure that the chain kept going until the sale got over the line. Thank you Georgia
5/5
GoogleLouise was absolutely class from start to finish. Went above and beyond every time and nothing was an issue.
Agent replied · 12 June 2024
Thank you for leaving a review Jak, glad to hear that Louise was able to help you on your home moving journey. Charlotte
1/5
GoogleHouse on the market only 2 viewings, no calls from them to offer advice to improve viewings. Call to take it off market to find they have me signed into a 13 wk contract! Ok no biggy few weeks, try to cancel to be told 28more days after the 13 wk! Oh and will take £ if I sell with someone else within the next 6 months!
Agent replied · 12 June 2024
Hi Liz, our terms of business would have been outlined in the initial agreement which you signed, however we would say we are sorry to note your comments and disappointed we did not meet your expectations. We would however thank you for taking the time to comment as all reviews are used constructively to improve the customer journey and we wish you luck with your home sale Kind regards, Charlotte
5/5
GoogleAndrea was so lovely and fantastic all the way through my property purchase; very helpful, kept me up to date with everything that was going on and always easy to get in touch with if I needed to speak to her! Could not recommend Andrea and Andrew Craig estate agents more.
5/5
GoogleEveryone I spoke to was very helpful and went out of their way to help. Louise was in charge of my file she would always keep me informed about everything and very polite friendly and professional. Thank you for all your help. Can't wait to move into my new home!
5/5
GoogleVicky Grey was very professional in her approach and the owned the process,keeping us informed about the very little details. She made a process that would have been challenging really easy to manage and she showed the highest level of professionalism, tact,and her customer-centric approach to service delivery is enviable. Overall great service from a great team. Cheers to that 👍PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent Staff
On number of occasions, I had opportunities to deal with Andrew Craig Estate Agents. In my opinion they are one of the best real estate agents so far I have interacted with (which combines both Newcastle and London!). They know how to create a balance between interests of both sellers and buyers. I am a buyer and being a buyer you can imagine how stressful property purchase can be. But at Andrew Craig, they have wonderful staff who keeps you at ease. I would especially like to compliment Eliza. I observed, she goes extra miles for both seller and buyers to bring the right information and keeps everyone at comfort. She has very good professional skills. So far I have not been able to find the right property for me, but I would be glad if I can get through Andrew Craig! I would recommend them for both sellers and buyers for their property needs.
5/5
GoogleThe agent who has been dealing with my purchase, Danica, has been absolutely brilliant. She kept me informed the whole time and was great at keeping things moving. She is a genuinely friendly and warm person and made the whole process a lot less stressful.
Agent replied · 23 October 2024
Hi Hannah, we are very grateful for your kind words! It’s fantastic to know that Danica made your purchase experience so smooth and enjoyable with her exceptional support. If you need anything down the line don't be afraid to get in touch!
5/5
GoogleWe have recently purchased a property through Andrew Craig agent and it was made efficient. Special thanks to Jackie at South Shields office.
5/5
GoogleWe've just completed the sale of a property with the South Shields office and couldn't fault the service. The staff were very friendly and communication to us was excellent. They were very persistent in getting our sale over the line; wouldn't hesitate to use them again.
Agent replied · 23 October 2024
Thank you for your incredible feedback Lynn! We’re thrilled to hear about your positive experience with our South Shields office. Our team takes great pride in providing friendly, effective communication and ensuring that every sale goes smoothly. We truly appreciate your trust in us and would be more than happy to assist you again in the future!
5/5
GoogleAndrew Craig have been outstanding through the whole process of selling our property. From the initial contact, valuation to completion the service has been one of the best I have encountered. A special mention to Andrea who I cannot thank enough for all her help & support during the whole process, she really is a credit to the branch.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI seldom leave reviews but felt I had to in this case. I was involved in a complex purchase of a property and found the professionalism and support of Danica to be invaluable from start to finish. Her patience and the overall service she provided was excellent. I enjoyed dealing with her as every correspondence was replied to in minutes and she could not do enough to help-really going above and beyond. Thanks to her I look forward to dealing with Andrew Craig in the near future-thanks so much for all your help and first class service! Andrew WestPositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Hi Andrew, thank you so much for taking the time to leave this review. We know how great our staff are but it's great to hear it back from clients. Let us know if there is anything else we can help you with. Kind regards, Charlotte
5/5
GoogleEryn Wright at the Jarrow branch was fantastic keeping on touch and facilitating the purchase of our home. We would highly recommend Andrew Craig to other potential sellers and buyers. Thank you Eryn!
1/5
TrustpilotDisappointed
Had to actually chase them to get feedback when people had viewed my property. Poor service. Had a couple turn up for a viewing i had no idea about and had to turn them away. Told them i wished to remove my property from sale and took months to remove. Got paperwork claiming people had rang to get viewings after i asked for removal and they then claimed i was aware of this when in fact i had no idea. Raised my concerns but got absolutely nothing back but an invoice as if my complaint didnt matter! Will never use again. Its a shame as the gentleman who comes round to value the property is lovely and is very knowledgeable about the area.
5/5
GoogleMe and my partner were looking into buying a house for the first time but didn't really know where to start. We rang Andrew Craig and spoke to Danica who couldn't have been more helpful. She put our minds at ease and explained the full process start to finish. She is very knowledgeable and a credit to your companyPositiveQuality, Professionalism, Value
5/5
GoogleJackie Anderson was amazing from start to finish. She was always there when I needed her, helped out as much as she could and brilliant at her job. Thank you so much Jackie, you’re worth your weight in gold. Definitely recommended a million percent. Thank you
5/5
GoogleIt has been a long process selling my property and I cannot thank the staff at Andrew Craig in South Shields enough. Especially Danica and Andrea who have been totally dedicated, professional, caring and thorough throughout. From updates, correspondence, details, conversations etc. Many many thanks again.
5/5
GoogleAfter nearly 6 months of waiting to get into our new home and numerous problems with the solicitors, Danica Beech from Andrew Craig, South Shields, has kept us sane. Thank you Danica for your professionalism and patience and if it wasn't for you we would have had no idea what was happening. Wonder Woman!! XxPositiveProfessionalism
5/5
GoogleThe ladies at Andrew Craig have gone above and beyond and more to help with the purchase of my property a special thanks to Andrea who was nothing short of fantastic highly recommend everyone on the team at Andrew Craig’s thank you very much
5/5
GoogleA huge thank you to Jackie Anderson who made the selling process as painless and stress free as possible. Her knowledge of the housing market and professionalism are second to none. The sale of my home was handled brilliantly from day one. Many thanks
5/5
GoogleWe recently purchased our new home via the team in South Shields. Andrea and Jackie have been great and we’d not hesitate to recommend them to family and friends. Thank you for all your help during this stressful time.
Agent replied · 23 October 2024
Thank you for sharing your experience Mark! We're so glad that Andrea and Jackie could support you during your home purchase. It means a lot to us that you would recommend our team to family and friends. If you ever have questions or need assistance down the line, don’t hesitate to get in touch!
5/5
GoogleJackie and the team at Andrew Craig were totally professional in every way. I really can recommend them all very highly. So very glad I walked through the door 2 months ago. Thankyou to you all😊 …
5/5
TrustpilotWe wanted an honest Estate Agent
We wanted an honest Estate Agent, so we only went to Andrew Craig Gosforth High St. We were not disappointed. Alison dealt with the sale of our property, and she was great, but I have to say all the staff in that office were terrific. We completed the sale yesterday, and Andrew Craig's selling price for this service was most reasonable, so we are selling another property through Andrew Craig Gosforth. They have already found a buyer, many thanks AC.
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Tell us what you need and we'll put you in touch. Andrew Craig hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near South Shields.
