Trusted Agent profile · South Shields
★★★★★
454 reviews across 2 platforms
122 Fowler Street, South Shields, NE33 1PZ
Part of Andrew Craig, see every office.
Andrew Craig's office in South Shields, at 122 Fowler Street, is rated 4.7 out of 5 across 454 reviews on two platforms, including 321 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrew Craig hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near South Shields.
Every review we hold for the South Shields office, from every platform, shown as written. First names only.
5/5
TrustpilotTruly Exceptional
Assistance and support provided from the staff at the Low Fell office was exceptional and constant throughout the sale of our property. In particular Jack whose support, advice and continued communication throughout the process was outstanding. He went above and beyond to get answers and help keep us updated when our solicitor failed to do so. I therefore have no hesitation, in awarding 5 Stars.
5/5
GoogleWas really nervous being a first time buyer, but the team at Andrew Craig were so helpful and amazing!! Thank you soo much.
Thank you for the lovely feedback! We're so pleased to hear the team helped make your first home-buying experience a positive one. Wishing you every happiness in your new home!
1/5
TrustpilotMy experience, an agent to avoid if you want them to act on your instruction.Firstly I'd like to say Andrew Craig…
I'd like to say Andrew Craig Estate Agents South Shields dealt with the valuation and putting it on the market within a few hours and the property had good interest with several viewings the following day. Sadly, I don't feel after this that they worked for me. I stipulated that I wouldn't be selling to an investor, I didn't want the property in the hands of a landlord and the second viewing was by a Landlord that even though they were offering full asking price, I refused and took a lower offer from a family wanting to make it their home. Several weeks past and like many offers it sadly fell through, however within 2 days the agents lined up another 2 viewings and yet another landlord. The other viewing arranged was supposed to be buying a house to be their home. However, I had a suspicion that this was some of the party that viewed a few weeks earlier; the landlord that I refused the offer. I couldn't get any clarity it was not them. One of the names was familiar so I wanted to withdraw the house from the market but my requests was never carried out. The agent went ahead with the sale and assured me the buyer was legit; clearly this wasn't the case.I can say the agent did manage to sell the property and at full asking price but did they work for me, NO. I feel very let down as they knew I was in no hurry to sell, I wanted the property removing from the market until next year however I realise its my fault, I should have demanded it was removed. I was far to polite with the agents. My advice would be to avoid Andrew Craig Estate Agents if you want them to act on your request as my experience has been they acted on their own interest.
5/5
GoogleWith regards to Jackie Anderson. She was the ultimate professional. Jackie generally cared about us and went above and beyond to help us. She was always approachable, She communicated with us every week keeping us updated..... Kelly and Kevin Pointer
Thank you so much, Kelly and Kevin, for your wonderful feedback. We're thrilled to hear how much you appreciated Jackie’s support, she truly is a star and always goes the extra mile for our clients. We’ll make sure she sees your kind words. Wishing you both all the best for the future!
5/5
GoogleAndrew Craig from initial valuation from Darren to completing our sale with excellent assistance from Jackie and her team the entire experience has been just A class. The team are always there to help, advise and work with such enthusiasm to get your sale and help with your onward purchase. Thank you all so very much and an extra thank you to Jackie who has been an absolute star!PositiveProfessionalism
5/5
GoogleFantastic! We purchased our forever home through Andrew Craig and Jackie has been nothing short of fantastic. She has been proactive, responsive and overall a lovely person to deal with. Dealing with solicitors (especially difficult ones....) can't be an nice job yet she does it with ease. She's always there to help and chase everyone involved - I couldn't recommend her enough. Thank you for everything Jackie! x
5/5
GoogleMolly & Jess have been very helpful with my search for a property, I would highly recommend them.
Thank you for the lovely feedback Debra! We're so glad to hear Molly and Jess have been such a help in your property search. We really appreciate your recommendation!
5/5
GoogleDanica is a star. Her support and expert guidance really helped me make a decision on buying a property in South shields. Super kind indeed
Thank you Mustafa for this lovely review for Danica, I will pass your kind words onto her. Charlotte
4/5
GoogleI used Andrew Craig to sell a property in South Shields, everyone in the office that I had contact with was friendly and professional . Communication was very good, I was kept informed as the sale progressed and I would recommend Andrew Craig to others.
5/5
TrustpilotExcellent
Excellent. Professional and friendly staff at the Gosforth office. Sold the property very quickly and kept me informed of progress as best they could. Highly recommended.
5/5
GoogleThe service provided was first class, and most importantly all the staff were very pleasant and let me know progress every step of the way during the sales process. Would definitely recommend Andrew Craig.
Thank you for your kind words Steve! We're delighted to hear you were happy with the service and felt well-informed throughout. It means a lot to the whole team, thanks again for recommending us!
5/5
GoogleI recently worked with Andrew Craig Estate Agents, and the service was exceptional. Their professionalism, local market expertise, and excellent communication made the process smooth and stress-free. Their dedication to understanding my needs and securing the best deal was impressive. I highly recommend Andrew Craig Estate Agents for their outstanding service and commitment to client satisfaction.
Thank you for your fantastic review Dhil! We’re thrilled to hear that you had such a positive experience with our team. Your kind words motivate us to keep delivering exceptional service. We appreciate your recommendation and look forward to helping more clients like you in the future!
5/5
GoogleIf we could give more than a five star to Danica we would. From start to finish we could not fault her work ethic, positive attitude and commitment to our house sale. Danica consistently made the process so much easier as nothing at all was too much, going above and beyond. Very happy we chose Andrew Craig for our first time buy. Thank you Danica for everything.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have currently lived in our rented property for 3 years gone January, both our property manage and landlords have been amazing! We couldn’t have recommended Andrew Craig enough.
Hi Sophie, thank you so much for the lovely review! We're happy to hear you've had such a positive experience with us over the past three years. It's always our goal to provide outstanding service, and we're so glad we've delivered. We truly appreciate your recommendation!
5/5
GoogleExcellent service from all at Andrew Craig. My main contact was with Hayley and she guided me through the process of buying a new home. She also guided me in the direction of a builder they use as some work was needed. All in all i had no problems and would recommend A Craig's to anyone.
Thank you for the lovely review Peter! We’re delighted to hear that Hayley provided you with excellent support throughout your home-buying journey. It’s great to know you found our services helpful. We truly appreciate your recommendation and look forward to assisting others in the future!
5/5
GoogleThere were a few bumps along the way with our house sale, but we could not have been better supported by the Andrew Craig team, especially Hayley. We were kept well informed, they advocated effectively for us with all parties, and most importantly kept us calm and sane. Thank you once again.
5/5
TrustpilotJarrow branch
A lovely group of people always keen to help.
Thank you for your kind feedback! We’re so pleased to hear such lovely comments about our Jarrow branch - the team will really appreciate it.
5/5
GoogleVery good experience using Andrew Craig for the first time, all transactions between ourselves and them were quick and smooth, and when things did not go to plan with solicitors etc, which is almost inevitable when moving, my representative Danica was always available and responsive with a cheery disposition. Would definitely use again.
5/5
GoogleThe service i got from Andrew Craig staff was amazing .The staff always around to help¹.
Thank you for your lovely review Christine! We're so pleased to hear you had a great experience with the team. Providing helpful and friendly service is what we strive for, and it's great to know we delivered. All the best in your new chapter!
5/5
GoogleHayley was really helpful and kept me up to date with everything during the process. Couldn’t have asked for better service, thank you for making my first time buy go smoothly
Thank you Beth for this fab review, glad to hear that your first home purchase went through smoothly! Charlotte
5/5
TrustpilotNatalie Meldrum…
I dealt with Natalie Meldrum for many years whilst we were landlords for a flat in Gosforth. She was always professional, timely and extremely helpful. Nothing was too much trouble and as I live in London great communication between us was essential.
1/5
TrustpilotPretty disappointed in any service I’ve…
Pretty disappointed in any service I’ve had with problems in my rented flat a blocked toilet so I rang them on the Thursday as I am now away at work they said they would get someone straight onto it Friday evening the plumber sent me a msg after 5:30 saying they had been in touch now the office is closed and the plumber does not have a key to get in when I told the office they would have to let him in because I’m away at work Saturday tomorrow so that will be 3 days still not fixed and no further forward I’m not back from work until late Monday night so all in all the toilet will have been blocked for 5 days if there’s no one there tomorrow the flat will probably be stinking what a joke they are really
5/5
TrustpilotAlison and the team at Andrew Craig…
Alison and the team at Andrew Craig have been great in the selling of my property, it’s been a long process but they got me through it, thank you very much
5/5
TrustpilotI am 100% satisfied
I am 100% satisfied, very helpful throughout the journey and responses very quickly when ever I email them.Thank you Andrew Craig team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrew Craig hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near South Shields.
