Andrew Craig South Shields reviews

★★★★★ 5/5

Google

Danica has been fantastic from start to finish. Always kept us informed of progress, really friendly and made sure that when things had to be done they were done as quickly as possible. Superb all round service, really happy with everything she and the Andrew Craig team have done for us

Phill · 13 June 2022

★★★★★ 5/5

Google

I can’t fault the service we received from Andrew Craig during the sale of our home and the purchase of our new one. Jackie went above and beyond to keep us updated and ensured we understood the next steps throughout. The South Shields branch is a pleasure to deal with. Thanks again!PositiveResponsiveness, Professionalism, Value

Laura · 24 October 2021

★★★★★ 5/5

Trustpilot

Head to Andrew Craig, Jarrow when selling your home!!

I would like to thank Andrew Craig estate agents in Jarrow for the most amazing customer service we received when we sold our house recently. Their support, advice and continued communication throughout the process was outstanding. Any questions we had were answered promptly with fair and sound advice given when requested. Selling a house can be quite a complicated procedure but Beth and Michelle were always on hand to reassure and explain all aspects of the process. Their friendly, approachable and down to earth attitudes made us feel that nothing was a problem. Thank you again ladies, you are proffesional homeselling superstars!!!Thank you also to Phil, who initially valued our home, giving fair and unbiased advice on all aspects including the EPC. A special note of thanks from my husband too. He is dyslexic and often struggles with paperwork, Beth and Michelle were fabulous in accommodating my husbands disability and explained everything in layman's terms to ensure he understood. Again Superstars!!!I would not hesitate to recommend their services when selling a property.

Lisa · 10 July 2022

★★★★★ 5/5

Trustpilot

Professionals !!! A*

I attend plenty of property viewings being a property investor, but I must say today’s visits was an absolute pleasure with Leanne ! Very welcoming, very informative and a clear professional! Andrew Craig never miss a beat !

Cas · 20 August 2025

★★★★★ 5/5

Google

I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn't First Class Service throughout - Thank You to everyone at Andrew Craig who helped.

Al · 13 June 2022

★★★★★ 5/5

Google

My mother in law is moving into her first flat and she was really nervous so I help her with a lot of things, Andrew Craig have went above and beyond to help her and gave her all the support she needed, especially cara. Cara was very friendly, helpful, professional and very efficient in everything she has done and I will definitely recommend this company (definitely cara) to anyone looking for help with a flat or house in the futurePositiveResponsiveness, Quality, Professionalism, Value

Donna · 13 June 2022

★★★★★ 5/5

Google

I’ve worked alongside Vicky for the last few months with the purchase of my first property and I couldn’t have faulted a single part of the process. The whole experience was new to me and very daunting at first, but Vicky made it all feel like a breeze. Communication was second to none, the process was clearly explained and the fact Vicky shared my excitement throughout just speaks volumes - this made the process so personal to me and I’ll never forget her kindness. She’s stayed late, communicated after hours and went above and beyond what I would have anticipated and for that I am so grateful. At times I’ve spoken to other members of the South Shields branch and I couldn’t say a single bad word against them - they’re all fantastic with the same enthusiasm as Vicky and no question was ever a stupid one (and there’s been a few!!!). Highly recommend Andrew Craig and will be 100% working with them again for future sales and purchases.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 13 June 2022

★★★★★ 5/5

Google

Selling & buying a home is a long, stressful and frustrating process. You need people like the team at Andrew Craigs to guide, advise and push for you. Andrea was my main point of contact and she was brilliant and supportive. I must mention Sophie at MortgageNow who was also very supportive and along with Andrea and the team kept pushing things on my behalf. A big thank you to all the team, you earned your money with this move. xx

Carolyn · 13 June 2022

★★★★★ 5/5

Google

The staff here were amazing and supportive during a really stressful time for us. They continuously checked in with us to let us know where we were at in the process, as well as chasing up solicitors on our behalf when we could not get in touch. Being first time buyers, we had lots of questions about the process which they were more than happy to answer or explain. They went above and beyond to make sure things were as easy as possible for us. So thank you Jackie and the team at Andrew Craig!

Alex · 13 June 2022

★★★★★ 5/5

Google

I recently bought a flat (through another estate agent) and got it ready for the rental market through Andrew Craig. Cara was recommended to me by another employee at Andrew Craig and I communicated with her frequently about rental matters while I was in the process of purchasing the flat. Cara was always extremely helpful, knowledgeable and approachable, and the level of service I was given was exemplary. She found a potential tenant quickly and always kept me up to date with developments. I am grateful to Cara for all her hard work on my behalf and would not hesitate to contact her again for advice on property matters in the future.

Mary · 13 June 2022

★★★★★ 5/5

Google

A massive thank you to Jackie and her team for the support, help and guidance whilst selling our home. They were very professional, knowledgeable and extremely helpful to us from start to finish. A special mention to Darren who got us on the market, and Danica who helped us with the final hurdle - sold. To the rest of the staff who helped with viewings, queries and everything in between, you were all marvellous. Jackie and her team are a credit to Andrew Craig. Well done all of you.

Kandl · 13 June 2022

★★★★★ 5/5

Google

Would absolutely recommend Andrew Craig! They have been fantastic keeping me up to date and Keeping everything moving! Louise is amazing, so approachable and friendly! Moving is so stressful but Louise has helped to keep my stress levels down and been so positive throughout. Even on her days off Louise made sure I was kept up to date and even called me before she went on holiday to make sure I had everything I needed. You get the personal touch with Andrew Craig, fees are competitive and the lowest in the area. They have such a great database of clients, I had 5 viewings booked in for my property before it even went online!PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 13 June 2022

★★★★★ 5/5

Google

We'd had a very difficult time trying to buy a property during the pandemic until we bought through Andrew Craig with the help of Danica. The service was amazing throughout, with constant communication so we knew where we were with our purchasing journey every step of the way. Danica went the extra mile keeping us informed and also put us in touch with a mortgage broker after our provider undervalued the property (when we almost gave up buying). Everything was so friendly, efficient and helpful and we can't say thank you enough for helping us buy our first home! To anyone thinking of buying or selling through Andrew Craig we would 100 percent recommend!PositiveResponsiveness, Quality, Professionalism, Value

Chelsea · 13 June 2022

★★★★★ 5/5

Google

Buyer I have only very nice things to say about Andrew Craig Group. They go above and beyond and are so accommodating, responsive, friendly, approachable and professional. We worked with Vicky and she was an absolute delight from day one when we were searching for our new home and then even more so as we went through the process of the sale. She is absolutely exceptional. I would highly, highly recommend searching for your new home via Andrew Craig as the whole process has been completely seamless and stress free.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 13 June 2022

★★★★★ 5/5

Google

Thanks so much Jackie! Jackie was great in guiding my friend and i through our 'First Time Buy'. She truly made a daunting process a simple and stress-free one, from initial property search, to submitting offers and keeping us updated on the chain. Thanks Andrew Craig, and Jackie, for a first-class service.PositiveProfessionalism

Niall · 24 October 2021

★★★★★ 5/5

Google

Excellent service, Jackie supported and kept us updated throughout the process. Jackie provided a prompt service and response when answering any queries. I would highly recommend Andrew Craig when selling your home.

Forid · 11 October 2025

★★★★★ 4/5

Trustpilot

Alison was very helpful kept us informed through the whole process

The staff in general were always pleasant & helpful whenever we found a need to call them.

Keith · 8 October 2026

★★★★★ 5/5

Trustpilot

Andrew Craig Gosforth gave us a great service

Andrew Craig Gosforth gave us a great, professional and friendly service throughout our sale. They dealt with everything from the viewings through to the final sale. Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a very warm welcome if we called into the office for any updates. Thank you.

John · 2 March 2024

★★★★★ 5/5

Trustpilot

We have been impressed by the team…

We have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.

Natasha · 1 April 2025

★★★★★ 5/5

Trustpilot

Letting out my home…

I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn'tFirst Class Service throughout - Thank You to everyone at Andrew Craig who helped.

Alan · 4 April 2022

★★★★★ 5/5

Google

Andrea at Andrew Craig South Shields was really helpful and gave me regular updates on the progress of the sale of my property. I would recommend Andrew Craig and definitely use them again in the future

Louise · 13 June 2023

★★★★★ 5/5

Trustpilot

Andrew Craig in Gosforth have recently…

Andrew Craig in Gosforth have recently sold my mums bungalow for me.I was kept well informed every step of the way and everyone was really helpful which made the transaction really easy and stress free. Many thanks to the great team

Anne · 17 April 2026

★★★★★ 1/5

Trustpilot

Horrendous from day 1 - AVOID

Horrendous from day 1, until we moved out 2 years later (rented property). We viewed the property at the end of the first lockdown in 2020, the house was in a terrible state from previous tenants and the garden fence had already fallen over. The carpets were horrendous and were literally black from dog dirt and smelled disgusting and had holes from a previous sofa.Debbie was present when we viewed the house and told us the house would be cleaned before we moved in and that the fence would also be fixed. There was also an offer of 1 months free rent which would have been a great help. Due to these promises and the offer, we paid the deposit and completed paperwork.Once this was completed were then told the 1 month free rent offer was no longer an option but gave us an option to back out of the agreement (which we now totally wish we had done).1 week later and we collected the keys from their offices and when we entered the house nothing had changed. The dog stained carpets hadn’t been touched and there were dog hairs everywhere throughout the house and the smell was disgusting. We complained and Denise then replied and denied anyone saying anything about the house getting cleaned or the fence being fixed. They did then send out a cleaning company to clean the 1 carpet (despite the whole house being stained with dirt and smells).During the viewing we asked a generic question if the living room carpet could be replaced but never said we would do it, it was this that they used as an excuse for nothing being done.There were no light bulbs in the house (which wasn’t an issue, we went and bought some) to which we found additional issues. The lights in the living room constantly had power to them and none of the switches worked to turn them off.We tried getting out of the contract but were told we would have to keep paying until someone else moved in… Despite more lies from Denise saying an inventory had been completed by them, they waited until we submitted one before admitting one had not been done, but told us to take plenty of pictures.We had countless problems throughout the tenancy and they were useless at getting anything fixed. 2 years later and we’ve thankfully been in a position to buy our first house and it’s safe to say the fence still hadn’t been fixed. Even after moving out we’ve had contractors ringing us for repairs (the fence) as they forgot we not longer lived there so past on our details.The windows aren’t sealed properly and the wind whistles through and blows the curtains as if the window was open. They have put the property back up for rent and have had the audacity to increase the rent by £110/month. I cannot explain enough, do not use Andrew Craig for any of their services, they’re liars and I promise you will regret it.

Dan · 26 February 2022

★★★★★ 5/5

Trustpilot

Considerate and thoughtful help during…

Considerate and thoughtful help during our purchase and sales cycles. Bespoke service always looking out for clients best interests.

L.M · 16 January 2026