Andrew Craig South Shields reviews

★★★★★ 5/5

Google

Nothing is too much for the staff at Andrew Craig. I’ve felt very looked after during my sale/purchase and can’t fault anything. Everyone has been really kind and friendly, with Jackie and Georgia being who I’ve spoken with most. They’ve always reassured me during the stressful times (of which there have been many!) and I can’t recommend them enough! I’ve had experience with online estate agents and they’ve got nothing on the lengths Andrew Craig will go to to make sure they’re providing a good service. Absolute pleasure to deal with! I don’t plan on moving again (ever!) after this, but if I do I would definitely use Andrew Craig again!PositiveProfessionalism

Ashley · 24 October 2021

★★★★★ 5/5

Google

Danica was amazing from start to finish, she was the only one that really had our best interests at heart. She is a credit to Andrew craig.

Tammy · 13 June 2022

★★★★★ 5/5

Google

We’ve just sold our house through Andrew Craig, Andrea was absolutely fantastic! Kept us updated throughout the process and pushed for completion. Love Katherine and Michael McDonald.

Gracey · 13 June 2022

★★★★★ 5/5

Google

Received great service from Andrea. She kept us informed throughout the process and worked hard to push things along.

Stephen · 13 April 2024

★★★★★ 5/5

Google

Danica has been amazing from start to finish. She had kept in regular contact and always there to help. We love our hew house, thank you

Claire · 13 June 2022

★★★★★ 5/5

Google

We recently purchased a house through Andrew Craig. We were dealt with by Andrea and my partner and I can't speak highly enough of the service we received. We felt reassured to have Andrea at the end of the phone and she couldn't have done enough to help us. When selling a house in the future (which is hopefully not for a while) we would be likely to sell through Andrew Craig because of the high level of service we received.PositiveResponsiveness, Quality, Professionalism, Value

Tori · 13 June 2021

★★★★★ 5/5

Google

I chose to use Andrew Craig partly due to the reviews and they did not disappoint. From start to finish on the sale of my property they were excellent. The 2 Hayley’s, Jackie and Emma in the South Shields office who I spoke to were always on hand and went above and beyond to help in anyway they could. Great team. Thanks

Paul · 13 June 2023

★★★★★ 5/5

Google

I had a great experience selling my property through Andrew Craig. The girls were all friendly and helpful. Thank you especially to Danica who kept me informed throughout and was very professional and attentive.

Christine · 25 November 2024

★★★★★ 5/5

Google

Danica was dealing with our case and she went above and beyond to help get things sorted for us well done Danica

Chloe · 13 June 2022

★★★★★ 5/5

Google

Our property was put on the market in January 2021 and within days we had lots of viewings booked in and had secured an offer within two weeks. Although this offer fell through, Vicky (our agent) organised more viewings straight away and we accepted a second offer within a few days. Vicky supported and guided us throughout the sale process through to completion and was friendly and professional at all times.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 24 October 2021

★★★★★ 5/5

Google

Andrea was amazing right throughout the very long time frame it took,(solicitors were a nightmare) kept me informed and up-to-date would highly recommend friendly and professionalPositiveResponsiveness, Quality, Professionalism

Peter · 13 June 2021

★★★★★ 5/5

Trustpilot

Seamless process from start to finish!

We arranged our mortgage through Chelsey at Andrew Craig, she has been incredibly helpful throughout the whole process, she is patient and very friendly which was so important for us as first time buyers. She always made time for us to meet and discuss any queries we had and as a result we have been able to make properly informed decisions. An amazing mortgage advisor, who is very thorough and efficient!

Eleanor · 2 April 2022

★★★★★ 5/5

Google

Purchased my first home through Andrew Craig estate agents in South Shields. I was given guidance all the way through from Andrea, she kept me up to date with all the solicitors paperwork from start to finish. I really cannot thank her enough for all her help and support. I take this opportunity to thank her and the team for all her hard work and efforts.

Pik · 24 October 2022

★★★★★ 5/5

Google

Andrea and Jackie have been dealing with my move and I have to say the level of customer service is excellent. Would recommend using Andrew and Craig.

Simranjeet · 13 June 2023

★★★★★ 5/5

Google

Andrea basham at Andrew Craig South shields branch well done!! Very Professional, responding to any queries and problems quickly and efficiently in a friendly, helpful way. Call Andrea, it gets sorted. Out of all the traumatic experience of moving andrea was on the ball and sorting everything out, got answers & nothing was too much trouble. 5* for andrea, vicky and the girls at South shields.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 13 June 2022

★★★★★ 5/5

Google

Jackie was amazing kept us updated every step of the way went above and beyond for us. Would definitely use Jackie again in the future if needed.

Kerry · 13 June 2021

★★★★★ 1/5

Trustpilot

Can't follow simple instructions

Would genuinely give them negative stars if it was possible.Sent them a request to view a house, told them when I was available and to contact via email as I can't use my phone while at work.So I received a phone call with a voicemail asking me when I was available, and then recieved an email with the same question.I was then signed up to property alerts which I did not consent to, I asked to be removed and then was asked for my preferences to update the search results. So I asked again to be removed referencing my previous request, and was told that I would be removed.So I then received 3 more property alerts and responded to say I had asked to be removed and I was no longer interested in dealing with them, and asked them to remove my details from their database.I then recieved a marketing email about the value of my house to which I again replied to say I had not requested these emails so to take me off the list.Then I got ANOTHER email telling me they were trying to contact the seller of the property I asked to view and checking if the alerts had stopped.I told them AGAIN to stop contacting me and that I had reported them for a GDPR breach since they were sending me unsolicitated emails.After this, I recieved another phone call, with a voicemail asking me to contact in regards to the viewing.Tl;dr, absolutely useless, fine with harrassing people and breaking regulations, and can't follow simple instructions. DO NOT USE THEM.

Diane · 24 October 2019

★★★★★ 5/5

Trustpilot

Couldn't ask for better people to help…

Couldn't ask for better people to help me buy my first home. Absolutely lovely ladies and they answer all the stupid questions a first time buyer could ask. I can't thank them enough for my experience with them. They made everything alot more easier. 100% would recommend

Anna · 23 February 2024

★★★★★ 1/5

Trustpilot

Complete failure of communication!

We booked an appointment to view a property in Dunston through Andrew Craig, we went there to find that the Tennant won't let us in as, Andrew Craig failed to liaise with the vendor! Andrew Craig never apologized for that!They then asked us to accept the asking price first then to show them proofs of funds before even we see the property!! Never seen such a failed unpleasant estate agent!

Nasser · 3 February 2022

★★★★★ 5/5

Trustpilot

It’s been a lovely experience with my…

It’s been a lovely experience with my property manager. I have always had support, superb communication and consideration at all times. I feel very safe and confident to recommend them to everyone. The absolute best.

Joshua · 19 September 2024

★★★★★ 5/5

Google

All my dealings with Andrew Craig in letting a property in South Shields have been excellent. They answered my enquiries most efficiently and the letting viewing was arranged quickly. The application process was explained clearly and easy to finalise. I would highly recommend their services.

Melissa · 14 March 2024

★★★★★ 5/5

Google

Andrea and Louise did a great job helping us through our sale, with sometimes difficult problems to resolve. Why are there only 5 stars?

Peter · 13 June 2023

★★★★★ 5/5

Google

Purchased my first home through Andrew Craig estate agents in South Shields. I was given guidance all the way through from Andrea, she kept me up to date with all the solicitors paperwork from start to finish. I really cannot thank her enough for all her help and support. I take this opportunity to thank her and the team for all her hard work and efforts.

Ethan · 13 June 2022

★★★★★ 1/5

Google

Even after reporting a faulty gas boiler and being left 24 hours with no heating in the winter, with 2 small young children, we still have not been contacted by anyone regarding this issue so maybe its times to take matters further, lets not forget you have our windows nailed shut, we almost had a fire the other day and could open windows to let smoke out its a safety breach, not to mention the leaking from the boiler that had ruined several irreplaceable documents, ever time you send someone out the botch it up the case of the boiler is not on correctly, I would be here all day listing the faults, and no body does absolutely nothing about it!! WE WILL NOT BE PAYING A SINGLE PENNY IN RENT ARREAS AND WILL ALSO HAVE THE RENT STOPPED!! UNTIL ACTION IS TAKEN!!

Rachael · 14 June 2018