Trusted Agent profile · South Shields
★★★★★
453 reviews across 2 platforms
122 Fowler Street, South Shields, NE33 1PZ
Part of Andrew Craig, see every office.
Andrew Craig's office in South Shields, at 122 Fowler Street, is rated 4.7 out of 5 across 453 reviews on two platforms, including 321 Google reviews rated 4.8.
Every review we hold for the South Shields office, from every platform, shown as written. First names only.
5/5
GoogleExcellent support and comnunication. I gave Cara my full requirements. Hey presto she managed to find me a lovely home. It ticked every box. Many thanksPositiveProfessionalism
Hi Steven, thank you for your review and I'm pleased we were able to find you a home. Kind regards, Charlotte
5/5
GoogleEmma O’Reilly at Andrew Craig was outstanding in her service and reassurance with my purchase as a first time buyer. Her help and guidance over the entire process was fantastic and I would highly recommend seeking her help at Andrew Craig.
5/5
GoogleThis is the 4th time I have used Andrew Craig Estate agents to sell my property and they haven’t let me down yet. The staff are very knowledgable of the market and they know how to get you the best price. Throughout each process their communication has always been second to none. Compared to others they are streets ahead. Definitely my agent of choice.
1/5
GoogleLeft my family which included a baby and a pregnant women without heating for 72 hours. Then when we had a major electrical fault in the house we where waiting 48 hour with no access to ligting upstairs and they thought that was all 'done in a timely manner these both happened over winter. Worse estate agents ever. Do not use
5/5
GoogleStraightforward experience for us and very helpful staff. Louise always responded to my emails and intervened for me when I could not get a response from certain people in the process. Very professional service and would highly recommend.
5/5
GoogleExcellent efficient service recommend highly
Thank you so much for your review
5/5
GoogleAbsolutely faultless help from the team at Andrew Craig south shields. Andrea and Chelsey helped us out with everything and was a very straight forward process in helping us buy our first home. Couldn’t recommend them enough.
5/5
TrustpilotExceptional Service and Teamwork
From the outset, through the various stages of Purchase and Sale of my property, the Service and Teamwork provided, was at an exceptionally high standard.Assistance and Support, from the Low Fell office team, at all levels, was consistent throughout. I therefore have no hesitation, in awarding 5 Stars.
5/5
GoogleFrom start to finish Andrew Craig were amazing Debbie came out in my lunch to show me round the property and made everything so easy. I couldn’t recommend them enough amazing staff and a lovely branch of girls thank you for everything you did to help me.
1/5
TrustpilotBe very careful of using this estate agent
Be very careful of using this estate agent. They do not routinely follow up prospective buyers that visit the property and have not provided feedback to us unless chased. Their website search is also really poor.
5/5
TrustpilotDanica,South Shields branch fabulous …
Danica,South Shields branch fabulous What a superstar she is a very valued member of the team no doubt.We were the buyers and helped us so much along the way thank you Andrew Craig very luck to have this girl From Deb and Barry
5/5
TrustpilotAlways there to help in any way…
Always there to help in any way possible.I really appreciate what they did to help me buy my first house.Very decent people.
5/5
GoogleViewing and offer process was handled well after an initial problem. Once offer was accepted it was a reasonably straightforward process with contact and updates as required. Any problems during the sale process were primarily down to other parties, e.g. delays caused by vendor’s solicitors.
5/5
TrustpilotGreat service across letting, managing and sales!
Andrew Craig have let and managed my property, until recently selling for me too. Can never fault their communication and service and would happily recommend!
1/5
TrustpilotHeartless company
Heartless company. Section 21 after 10 years. No rent arrears. No compassion or sympathy. It's 'just business' apparently. Family of 4 out a month before Christmas.
5/5
TrustpilotRelentless sales progression effort
This property was on the market with two agencies. Andrew Craig got back to me days ahead of the other. The sales progression effort was excellent and relentless. It needed to be because progress from the vendors solitcitors was at best glacial.
5/5
GoogleFabulous service from start to finish in dealing with Andrew Craig, very proffetional and so helpful nice to deal with honest people doing the best service to help .so grateful to yous all
5/5
GoogleAmazing customer service from Vicky Gray. Always kept up to date with changes and was superb at keeping in contact! No issues throughout the whole sale of my house. Very polite and warming and a pleasure to deal with :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust completed a sale and was kept informed of progress throughout by Jackie & her team with advice when necessary. Always polite and helpful.
1/5
GoogleEncouraging people to gazump accepted offers on facebook market place - avoid like plague buyersNegativeQuality, Professionalism, Value
Hi Paul, we take our negative reviews seriously and so I have discussed your review with the branch and we have no recollection of you or any idea of what you might be referring to. I am certain that our branch members have not done what you refer to. If you could contact me to discuss please, at enquiries@andrewcraig.co.uk. Kind regards, Charlotte
5/5
TrustpilotErin's communication was great
Erin's communication was great, assisted with any questions i had.
5/5
TrustpilotOutstanding
Thank you Andrew Craig for an outstanding service. My thanks go especially to Andrea Basham from the South Shields office for her wonderful advice and support throughout. She really went above and beyond and I cannot thank her enough. An amazing service, I'd recommend 100%.
5/5
GoogleA very professional estate agents. The staff go above & beyond to help. Thankyou Danica. I would recommend Andrew Craig and will be using them again in the very near future.
1/5
TrustpilotLandlords and tenants please avoid…
Landlords and tenants please avoid These crooks.They don’t fix repairs they lie to landlords.They try and steel bonds and make up quotes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
