Trusted Agent profile · South Oxfordshire
★★★★★
329 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, South Oxfordshire, RG9 2AR
Chancellors's office in South Oxfordshire, at 17 Hart Street, is rated 4.6 out of 5 across 329 reviews on two platforms, including 183 Google reviews rated 4.7.
Every review we hold for the South Oxfordshire office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer care. Sam was really friendly in helping me try and secure a rental in Henley.
Thank you for this wonderful review Guillaume. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleKatie was very professional and helpful. She kept me updated and informed of any and all properties available to me. I would 100% recommend and use again if necessary.
Hi Dan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleRob Penfold, Sarah Crouch and the rest of the team at Chancellors handled the sale of my property with skill, perseverance and professionalism. Whatever was thrown at them, they rose to the challenge! Rob provided me with reassurance at every stage, and his experience meant he was able to offer me a high level of market insight and guidance. Sarah is brimming with tenacity and will undoubtedly be a future star in the industry. Thank you guys for all your help!
5/5
GoogleI sold my Henley flat with Chancellors just before Christmas but because Sam Hinton there was so brilliant I wanted to make sure I wrote a review at some point while he still works there. All the team were great however he was particularly efficient, enormously pleasant, helpful and flexible. His professionalism was top notch, he always knew what was going on and kept me fully in the loop so I never had to chase him for information. Whilst selling the flat was at times stressful Sam was always calm, reassuring and refreshingly funny as well. I highly recommend them.
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
5/5
GoogleReally helpful & kept us up to date with the property we want to rent
Thank you Carla for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotSimran was brilliant
Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.
5/5
GoogleKatie has been very professional, helpful and friendly throughout all our interactions. Thank you.
Hi Catherine, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleExcellent service delivered in a professional manor by Polly Hurst. Polly did not put me under excessive pressure to take one of the properties on as some agents do but simply came across as positive. As I'm new to the area she also told me of a few local places to go to and try out. Polly has been very helpful during the process and made me feel very relaxed about such a big move. Great work.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
5/5
GoogleSimon Swanson is outstanding - professional and responsive with excellent judgment. Simon went beyond the boundary for us and he deserves his excellent review and our endorsement. Thank you.PositiveResponsiveness, Professionalism
Thank you Neil for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie is very organised, helpful and informative. We have had a good experience with her and the rest of the office
Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKatie has been amazing 👏 …
Thank you Angelo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleSo far very good service and exceptional communication.
Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleVery unprofessional agency, they don't care about customer at all , as soon as they have what they want they are just roughly impossible to contact. They just cancelled my contract two weeks before starting my new tenancy for lack of communication with the current tenant, causing to me a massive stress. Not recommended at all.
Thank you for letting us know about this Tommy, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
5/5
GoogleI have not met Katie in person but we've had lots of contact on the 'phone. She is friendly and patient and has always been very helpful. She sounds genuinely interested in trying to find me the right property. Her enthusiastic sincerity is a great asset. A good person to give advice.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie has been very helpful in my house search, she is friendly and very knowledgeable
Thank you for leaving us this great review Dani, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleWhilst the sales side of this branch of Chancellors appears to have surprisingly positive reviews, I would warn anyone against letting a property through this agent. I rented a flat in Henley for 5 years and it was a great place with a very amiable landlord, but Chancellors were completely incompetent in almost everything they did throughout my tenancy. From repeatedly sending private correspondence (including sensitive information such as bank account details) to incorrect email addresses, to inexplicable £100+ annual administration fees, to providing incorrect contact/booking details to the end of tenancy cleaning company, to charging us double for the checkout fee and taking a month to realise, to myself, my flatmate and landlord having to have an exchange of nearly 40 emails to establish the allocation and release of the original deposit, they were hopeless. Whilst this was all incredibly frustrating, there was also no admission of any errors from Chancellors' side and barely an apology forthcoming - they simply put everything down to 'system errors' or misunderstandings, completely absolving themselves of any responsibility. When any suggestion of a refund for their poor customer service was raised on our part, they dismissed it entirely. Genuinely useless.
Hi Matt, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
5/5
GoogleSam has always been the most proactive, clearly, openly and realistically communicative and generally attentive lettings agent that I have dealt with. Clearly very motivated in a good way, and always very polite, helpful and balanced in his approach. He has been a pleasure to work with on my flat letting activities and I’m delighted with the results. The wider team also seem excellent.
Thank you John for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
GoogleKatie is efficient, courteous and professional. Thanks for great service. A credit to Chancellors.PositiveProfessionalism
Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleGreat service from Chancellors. I found the agent, Katie, was very professional and personable. Even though I did not manage to rent anything (at the moment) I was reassured by Katie's understanding of my situation. I will definitely use Chancellors again and would definitely recommend their services.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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