Trusted Agent profile · South Oxfordshire
★★★★★
329 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, South Oxfordshire, RG9 2AR
Chancellors's office in South Oxfordshire, at 17 Hart Street, is rated 4.6 out of 5 across 329 reviews on two platforms, including 183 Google reviews rated 4.7.
Every review we hold for the South Oxfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
1/5
GoogleWe rent our property from Chancellors. I would never recommend them to anyone. We have been waiting for them to fix our toilets for months now. They won’t contact me for progress unless I contact them. Renting from Chancellors has become an absolute nightmare. We have needed a few things fixed in our property but it takes weeks/months for someone to even come and have a look. Then another weeks/months for someone to come and fix it. I’d go elsewhere if you’re looking to rent. Very bad customer service.
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie was stellar from start to finish. 10/10. Very professional and kind. Couldn’t have asked for a better service. I would highly recommend Katie/Chancellors to anyone looking for a move in the near future.
Thank you James for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
Googleafter seeing 5 or 6 homes with other estate agents we didn't think that it was going to be impossible to move down to Oxfordshire but then we meet Katie Edmon. she was very helpful emailing us with homes weekly and daily in some cases. she understood what we were looking for and why, and helped us every step of the way. she also showed very good professionalism in all cases. she was very sympathetic to myself and wife as we had to travelled over 3 hours to view. she has helped us view another home which she put forward to us as she listened to our needs. she is a true asset to chancellors
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie helped us find our perfect flat in Henley-on-Thames. Communication was swift and efficient and she was happy to answer any questions we had. Can’t wait for the move and appreciate the help from Katie and the Henley branch
Hi Marcus, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKatie Edmonds was professional, timely and respectful. She handled the arrangements for viewing and letting transparently, and without bias. It was easy to follow through the requirements and seek clarity for any matter.
Hi Ivy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleChancellors in Henley were a great help in advising me with my first property purchase, we are not quite ready just yet but will definitely be contacting chancellors when the time comes
Thank you Lucian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleJust like to say, I had the pleasure of dealing with Katie and Sam to help us to find a tenant for our Annex. Katie had been a real star so professional, friendly and so quick to find someone. Thank you so much Katie.
Thank you for leaving us this great review Sharmala, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleFabulous service in preparation for letting my Mothers' investment property. Great advice and help and prompt service with tradespeople organised by Chancellor's. Now let at a good price. Thank you Chancellor's
Hi Emma, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotJordan you are a star
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
1/5
GoogleI called to enquire about a property to let, apparently NOBODY from lettings was in the office ALL day, I called back the following day and was advised I would get a call back from the lettings team. I even sent an email and I have heard nothing. Very very frustrating and seriously unprofessional. Definitely won't be contacting chancellors again.
Thank you for letting us know about this Edward, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleKatie at Chancellors showed me round a flat to rent and secured the rental for me. She has been extremely friendly, professional and easy to work with, keen to make the process go smoothly and communicate along the way.
Hi Helen, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
GoogleKatie has been superb. I cannot fault her at any stage. She is a credit to your organisation and has made my time looking for a flat so much easier.
Hi Jack, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKatie was brilliant - she was always friendly, helpful and professional. She ensured that we were kept up to date with the property and the next steps required from us.
Thank you for this wonderful review Hannah. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
5/5
GoogleI used the services of Chancellors recently in searching for rental property; in particular Katie and Sam. They were informative, helpful and prompt. They always responded quickly and fitted in appointments around my schedule whenever they could. They had a good knowledge of the properties they were showing. And whenever a new property came on to the market that fitted the description of what I was looking for, I received an email alert.
1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
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