Trusted Agent profile · Henley-On-Thames
★★★★★
333 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley-On-Thames, at 17 Hart Street, is rated 4.6 out of 5 across 333 reviews on two platforms, including 183 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotDanielle was super responsive in every…
Danielle was super responsive in every step of getting the tenancy set up. She would ring me and follow up with an email which is very helpful. I really appreciated having her in charge of our process.
5/5
GoogleEthan has been so professional and easy to deal with. Just a really nice guy and totally reliable.
Thank you so much for your kind words, Paul! We're thrilled to hear about your positive experience with Ethan. Our team strives to provide professional and reliable service, and it's great to know we hit the mark. If there's anything else we can assist you with, please don't hesitate to reach out!
5/5
GoogleLauren has been really helpful with our purchase. She has totally understood our requirements and taken time to make us feel comfortable and valued as clients. She is a really good point of contact in our local office and super efficient at dealing with our queries.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
GoogleKatie has been so helpful, thorough and communicative - thank you!
Hi Neve, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
5/5
TrustpilotSpeedy, courteous and knowledgeable
The staff at Chancellors were very well informed and helpful. We were able to complete our house sale very quickly and the team were excellent at communicating with us every step of the way - we would thoroughly recommend Chancellors!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
GoogleKatie went above and beyond to make sure we were well informed about the properties we were viewing. She was personable and professional, and we're grateful for her help.
Hi Brody! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleI had a very disappointing experience with Chancellors Henley-on-Thames, specifically with Katie Edmonds. My viewing appointment was rescheduled twice without proper notice, and my follow-up email was completely ignored. This lack of communication and disregard for clients’ time felt unprofessional and disrespectful. Based on this experience, I would not recommend their services.
Thank you for bringing this to our attention Amin, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
GoogleKatie has been friendly and professional from the get go. She has continued to keep us in mind for properties and help us find the perfect place to rent. Communication has been excellent and she is additionally very flexible and makes adjustments to her schedule to fit the customer. Thanks for all your help!
Hi Tarragon, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
GoogleThank you very much for professionalism Katie Edmonds. She is a wonderful person and a highly qualified specialist, it was pleasant and comfortable to communicate with her. She was always in touch and helped with any questions.
Thank you for leaving us this great review Оксана, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
5/5
GoogleKatie has been fantastic to deal with. Quick responses to any queries and the whole process has been smooth so far.
Hi Alison, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleSam has been first class in recognizing our needs and working with me with a highly professional and engaged attitude. Moving from overseas needs someone you can trust and someone who recognizes the need to move swiftly. Excellent job.
Thank you for leaving us this great review Jamie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
1/5
GoogleThere is only one word for this agency: scam. We trusted them and it was a mistake, they are nothing but a fraud. There is no guarantee they will hold their end of the deal. Extremely unprofessional.
Hi Eugi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleKatie was very professional and smiley. She was able to provide all the information I needed whilst viewing the property and was genuinely interested in helping me find the right property for me. Can’t thank her enough!
Thank you for leaving us this great review Catherine, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleMany thanks to Sam and Katie for the smooth and efficient handling of our relocation. Superb communication throughout which made the last few months easy. Thank you for your work in putting our move in place.
Thank you for this wonderful review Will. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
