Chancellors Henley-on-Thames reviews

★★★★★ 5/5

Google

Katie Edmond’s was outstanding from start to finish with helping us find the right home that fitted us best. She was always very informative with new properties that she thought might be right for us and every viewing we attended to Katie was always there waiting to greet us and ready to showcase the property to it’s full potential. Once we found are property Katie was amazing in helping us with every step of the way. She made the whole process very easy with constant support and communication between us chancellors head office and our new landlord. We truly appreciate everything Katie done for us and can only describe her as totally amazing and wonderful in her role as a chancellors letting agent . I do hope all your agents across the country are as wonderful as Katie. Thank you very much Katie you’re a star ⭐️

Jamie · 10 April 2026

★★★★★ 5/5

Trustpilot

Stephanie Toal was an excellent estate…

Stephanie Toal was an excellent estate agent to work with and played a key role in helping this transaction reach exchange. As the acting conveyancer on the matter, I was particularly impressed by Stephanie's proactive approach and dedication. The day before exchange, an urgent issue arose that needed to be resolved quickly. Despite it being close to 5pm and approaching the end of the working day, Stephanie took my call, immediately understood the importance of the matter, and took action straight away. What really stood out was her commitment to seeing things through. She continued liaising and providing email confirmations well beyond normal working hours, with correspondence continuing after 7pm, ensuring that everything necessary was in place for the transaction to exchange contracts. In property transactions, having a proactive estate agent can make all the difference, and Stephanie is a perfect example of that. Her responsiveness, professionalism, and willingness to go the extra mile helped keep the matter moving at a critical stage. I would highly recommend Stephanie Toal to anyone looking for an estate agent who is efficient, communicative, and genuinely committed to getting a transaction over the line. Proactive people like Stephanie really do make the difference.

Nadvi · 8 October 2026

★★★★★ 5/5

Trustpilot

Forever grateful

It's always hard when you have to sell a loved ones property, after their passing. Right from the start Ella was thoughtfull, kind and professional to the situation. She helped guide us through the process with her expertise, making the process much easier. Ella excelled at communicating with us and ensured emails were answered in a timely manner. Im sure i asked some really stupid questions, but Ella never made me feel they were not valid. Despite some setbacks with buyers, she was always there with optimism and advice which has finally led to us exchanging today. We will be forever grateful to Ella and the team

Gemma · 6 October 2026

★★★★★ 2/5

Google

EDIT! Realised I had already reviewed this after the classic "please leave me a review". Anyway - Chancellors are not the best 😅 Sam is great - he probably should be working somewhere better. The staff are clearly under-resourced. I think I ended up doing pretty much all the viewings for prospective new tennants when the estate agents didn't show up. They contract out their property management to Oxon Property Management - the set up of going through a centralised email system makes you want to tear your hair out and they were terrible to deal with. We got charged for very nonsensical things on departure that we successfully challenged - but Oxon/Chancellors really should have picked this up on our behalf. --- We have had a very positive experience with Chancellors estate agents. We needed to relocate short notice following completion of our house sale and relocating to a new area for work. From initial enquiries with Sam Hinton, he was fantastic at recommending a property that met our requirements perfectly whilst also enabling our quick turnaround. Sam was exceptionally efficient and went above and beyond to provide exceptional customer service which was personal and professional, and also dedicated which enabled our move to happen quickly. I would also like to thank Maram in the head office for her help in ensuring the property was ready for us to move into. Thank you very much to Chancellors, we would definitely recommend!

Hattie · 10 February 2026

★★★★★ 5/5

Trustpilot

We cannot recommend Maedeh highly…

We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process. Throughout it all, Maedeh has been absolutely fantastic. She has been incredibly supportive, proactive and patient, always keeping us updated, chasing things when needed and doing everything she can to keep the process moving. She has gone above and beyond in dealing with queries from both sides and has been a constant source of help and reassurance. We are still waiting to complete, but we wanted to say how much we have appreciated everything she has done for us so far. Thank you, Maedeh, for all your hard work and support, you really have been wonderful.

Rayna · 22 September 2026

★★★★★ 5/5

Trustpilot

We had Chante show us around our dream…

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built trust that she would find us our ideal property. During the viewings and in the subsequent communications, Chante was transparent and acted with integrity at all times, two values important to myself and I really appreciated her keeping us both updated with developments. Chante is a credit to the company and I will be recommending Chancellors to friends and family in the future. Thank you for making what could have been a long stressful experience such a pleasant, easy one!

Cadi · 21 August 2026

★★★★★ 5/5

Trustpilot

I would like to say a huge thank you to…Sherko

I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks! Sherko was professional, friendly, extremely helpful and always kept me updated throughout the process. He went above and beyond to make everything as smooth and stress-free as possible. I’m so pleased with the result and would highly recommend Sherko to anyone looking to sell their home. Thank you, Sherko, for your fantastic work!

Monica · 4 September 2026

★★★★★ 5/5

Google

Sam was brilliant throughout our viewing. He was very attentive, friendly, and took the time to show us the flat properly without making us feel rushed at all. It was refreshing to work with someone who didn’t feel like a typical “in-and-out” estate agent he answered our questions clearly, was knowledgeable about the property, and made the whole experience feel relaxed and welcoming. A really positive viewing experience. Highly recommend working with him.

Sayali · 10 January 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.

Mr · 31 August 2026

★★★★★ 5/5

Google

I contacted Chancellors to let my property. I had an immediate response from Sam Hinton who came to view my place . I live overseas so for me time was the essence. I was extremely impressed by Sams enthusiastic and warm personality and professionalism and extensive knowledge of the market. I had another agency for the last 9 years but I had no hesitation in switching to Chancellors due to the confidence I felt that they will be able to find me a suitable tenant. Sam kept me informed if all viewings and offers and we got a tenant on the exact date I wanted . Excellent communication really was the key . Thanks to Sam I have now got wonderful tenants , for the rent that was suggested would be achievable and the whole process has been incredibly efficient and smooth. Thankyouv Sam and the wonderful staff at the Henley office including Jackie. Now the property will be managed by them which gives me peace of mind living overseas. Highly recommend them.

Naghmana · 10 October 2025

★★★★★ 5/5

Google

"I highly recommend Chancellors Estate and Letting Agents. We had the pleasure of working with Sam Hinton at the Henley branch, and his professionalism, efficiency, and excellent communication made the process smooth from start to finish. Sam kept us well-informed about marketing activities, and his efforts helped secure suitable tenants for our property within just three weeks. The back-office protocols are also outstanding, contributing to a seamless experience. Overall, the high standard of service provided has been exceptional, and I would recommend Chancellors without hesitation."

Johanna · 10 October 2025

★★★★★ 1/5

Google

I put my house on the market with Chancellors after putting an offer on a flat in Henley ( being sold through Chancellors ) . Offers were accepted in Oct 21. To speed up process i used one of their recommended solicitors) . The flat was empty , I had cash and my buyer was in rented accommodation ( had mortgage offer) I had no idea that once sales are agreed , you are passed on to the "sales progression team" , who were incompetent at best . It took 6 months to complete. An awful experience from start to finish .,.......

Lynn · 10 October 2025

★★★★★ 5/5

Google

The Chancellor’s team in Henley-on-Thames were an absolute joy to work with. Everyone has been extremely helpful, friendly and professional. They were proactive and gave weekly updates during the sale process. Special thanks to Steven who did weekly property checks to comply with The Unoccupied House Insurance and finally to do the meter readings on our behalve. Congratulations to a very efficient and motivated team!

Elouise · 26 September 2026

★★★★★ 5/5

Google

Looking for a quick turnaround on a rental property, thankfully I came across Katie and her colleague, Sam. From the first call, Katie was professional and guided me through the process making it all the easier. The viewing was arranged promptly, further options were provided. Made an offer, Katie ensured the correct information was provided, spoke to the landlord the same day, offer accepted. Such a professional and efficient service. As for Sam, showed me around the property, incredibly knowledgeable about the local area and the property.

Adrian · 10 September 2025

★★★★★ 5/5

Trustpilot

From day one when i enquired about the…

From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic She keeps you in the loop and wont leave idling, Thank you and hope we will be able to conclude our current application smoothly

Mr · 4 September 2026

★★★★★ 5/5

Google

Sam was absolutely great to deal with. He arrived on time and gave us the space to look around the property without any disturbance, which we really appreciated. He was very kind, friendly, and helpful, and took the time to answer all our questions clearly and patiently. The viewing felt relaxed and professional throughout. Thank you, Sam, for such a positive experience.

Bhushan · 10 January 2026

★★★★★ 5/5

Trustpilot

Jessica is very professional and easy…

Jessica is very professional and easy to communicate with. She has all the important information ready to go, and usually answers all your questions before you even need to ask them! The team in general are super responsive and make it easy to work with them.

AHG · 13 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Mr. Hazem

Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day. Thank you, Mr. Hazem for your excellent support and service. Highly recommended.

Dikshya · 14 September 2026

★★★★★ 5/5

Trustpilot

Unwaveringly professional, efficient, and effective

We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.

Advait · 28 August 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Luigi…

I had a great experience with Luigi during my search for a property to purchase. He has been extremely helpful and organised and has always accommodated the requests I have made in terms of booking multiple viewings which I’m really grateful for. He has also been very attentive and regularly checked in with me during the search. Luigi is very knowledgeable and personable and is a great asset to Chancellors.

Sofia · 22 May 2026

★★★★★ 5/5

Trustpilot

Brilliant support from Fern

Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!

Phillippa · 11 September 2026

★★★★★ 5/5

Trustpilot

My appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire

Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements. I appreciate her warm presence and her respectful and sensitive communication between parties. Thank you Hannah

Julie · 4 September 2026

★★★★★ 5/5

Trustpilot

Luke was prompt

Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community

Mrs · 14 May 2026

★★★★★ 5/5

Google

We recently viewed a house with Matt and had a really positive experience. Matt was extremely friendly and knowledgeable about the property we were viewing and we appreciate him answering all our questions. We would definitely recommend to anyone looking to buy or rent a property! Thank you again Matt

Jasmine · 10 September 2026