Trusted Agent profile · Henley-On-Thames
★★★★★
343 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley-On-Thames, at 17 Hart Street, is rated 4.6 out of 5 across 343 reviews on two platforms, including 188 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
5/5
GoogleA very professional and bespoke service was offered by Chancellors which prompted us to choose them. The team led by Katie and Sam were always on hand and made the letting process very straight forward whilst always being mindful of our requirements.
Hi Dan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
GoogleSteven was professional and very knowledgeable. He was also supportive and helpful, guiding me through the sale and being spot on with the top of his valuation. I would recommend Chancellors with complete confidence. I
Thank you Janet for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
GoogleAfter finding a property to rent on Right Move I called Chancellors and was put in contact with Katie. She was extremely helpful with all my questions and arranged a viewing quickly. All follow up calls were handled promptly, Katie was very friendly and accommodating. The application process was very efficient and overall the communication was great.
Thank you, Rachel! We're thrilled to hear about your positive experience with Katie and our team. Your satisfaction means a lot to us, and we're glad we could assist you efficiently. If you need anything else, feel free to reach out!
5/5
TrustpilotFranki is great
Franki is always very quick to respond and very helpful . She does a great job and I feel I can trust her.
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
GoogleThank you so much for all your hard work, professionalism and support throughout the purchase of our new home. We truly appreciate everything you have done for us and your help throughout the whole process. We are so happy and excited to move into our new home! Thank you for making everything so much easier for us. We are very grateful for your excellent service! Oksana and Marius
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
GoogleWe wanted to put our house on the market, and found Chancellors. Over the last six months, we have come to know some of the lovely and professional people you could wish to meet, Ellie-Mae Silvey being one of them. Ellie-Mae took us through what was needed on the viewings, making sure mum was taken care of when showing buyers around. Ellie-Mae went the extra mile. We can only say that Ellie-Mae Silvey is not just a great asset to Chancellors, but has been one to us as well.
Thank you for leaving us this great review DJ Guntert, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI recently look for an apartment within the area of Henley on Thames, I talked to several letting agents who only gave me empty promises in the past weeks. I was so lucky to have a chance to talk to Sam Hinton who is helpful and friendly. Listen to my requirements and needs, he unexpectedly found me an apartment which meets all my needs within days. He shows his professionalism in handling the business deal and I am very pleased with his service. I have no doubt to recommend friends to Chancellors and I believe Sam is an valuable asset to the Company.
Hi Michael, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleSam has been instrumental in finding us tenants for the past 8 years and l am happy to say that in that time our rental property has only been empty for weeks
Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
5/5
GoogleKatie was totally amazing and very professional, she went out her way to help and assist through the process of renting. Thank you Katie - you’re so lovely and awesome 🤩
Thank you Craig for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
