Trusted Agent profile · Henley-On-Thames
★★★★★
343 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley-On-Thames, at 17 Hart Street, is rated 4.6 out of 5 across 343 reviews on two platforms, including 188 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
GoogleShannon was absolutely lovely to deal with when showing me the maisonette She was friendly, helpful and welcoming It’s so refreshing to meet someone who is genuinely helpful and takes such care She is a credit to the company and I wouldn’t hesitate to recommend her Excellent service
5/5
TrustpilotMy appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire
Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements. I appreciate her warm presence and her respectful and sensitive communication between parties. Thank you Hannah
5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
5/5
GoogleWe recently viewed a house with Matt and had a really positive experience. Matt was extremely friendly and knowledgeable about the property we were viewing and we appreciate him answering all our questions. We would definitely recommend to anyone looking to buy or rent a property! Thank you again Matt
5/5
TrustpilotI had a viewing with Odete for a…
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ella…
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
5/5
GoogleEthan has been hugely helpful in assisting my house purchase. Throughout the process he was responsive, honest and was able to professionally guide us through some unfamiliar situations. No ask was too much. Without his valuable assistance, we most likely would’ve had to pull out of the deal, but I’m really pleased that with his help we were able to get it done. Can’t wait to move in to my new home! Thanks Ethan!
Thank you for your wonderful review, Oliver! We're thrilled to hear about your positive experience with Ethan. It's great to know that his support made such a difference in your home purchase. Congratulations on your new home, and we wish you all the best in this exciting new chapter!
1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
5/5
TrustpilotThank you so much for such a great…
Thank you so much for such a great moving experience and special thanks to Oliver and Katie for making the move so easy and everything so straightforward and quick , i appreciate everything you guys done ,thank you ! -George
5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
5/5
GoogleKatie was super helpful, really lovely to talk to and always on top of everything. She made the whole process feel easy and stress free, from arranging viewings to sorting out the paperwork. It honestly made such a difference having someone so organised and friendly on my side.
Hi Layla, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
5/5
TrustpilotThe best agent
I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
GoogleI have had the pleasure in dealing with Chancellor estate agents Henley. Steven Stokes has been particularly wonderful and been so helpful, kind and supportive. I would wholeheartedly recommend Chancellors Henley. Thank you.
5/5
GoogleKatie was really helpful and attentive. She managed to keep us updated regardless of whether or not our offer to rent had progressed any further. She managed to get us a agreement we were very happy with and dealt with ourselves and the landlord extremely well throughout.
Thank you so much for your kind words, Oscar! We're thrilled to hear that Katie was able to provide you with such attentive service and keep you updated throughout the process. It's great to know that you’re happy with the agreement. We appreciate your feedback and look forward to assisting you again in the future!
5/5
TrustpilotSupported throughout!
Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.
5/5
TrustpilotAs first-time buyers
As first-time buyers, we were new to the whole process and naturally felt a little nervous, but everyone at Chancellors was incredibly helpful, supportive, and quick to respond to any questions we had. Julietta deserves a special mention for always being so friendly, approachable, and helpful throughout the process. Nothing was ever too much trouble, and she made us feel at ease. We’re really grateful for all the support we received and would happily recommend Chancellors to other buyers.
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Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
