5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
Trusted Agent profile · Henley-On-Thames
Chancellors Henley-on-Thames reviews
★★★★★
343 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley-On-Thames, at 17 Hart Street, is rated 4.6 out of 5 across 343 reviews on two platforms, including 188 Google reviews rated 4.8.
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Reviews
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleKatie has been fantastic to deal with. Quick responses to any queries and the whole process has been smooth so far.
Agent replied · 23 October 2024
Hi Alison, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleSam has been first class in recognizing our needs and working with me with a highly professional and engaged attitude. Moving from overseas needs someone you can trust and someone who recognizes the need to move swiftly. Excellent job.
Agent replied · 23 October 2024
Thank you for leaving us this great review Jamie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Agent replied · 22 November 2025
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
1/5
GoogleThere is only one word for this agency: scam. We trusted them and it was a mistake, they are nothing but a fraud. There is no guarantee they will hold their end of the deal. Extremely unprofessional.
Agent replied · 23 October 2024
Hi Eugi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleKatie was very professional and smiley. She was able to provide all the information I needed whilst viewing the property and was genuinely interested in helping me find the right property for me. Can’t thank her enough!
Agent replied · 23 October 2024
Thank you for leaving us this great review Catherine, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleMany thanks to Sam and Katie for the smooth and efficient handling of our relocation. Superb communication throughout which made the last few months easy. Thank you for your work in putting our move in place.
Agent replied · 23 October 2024
Thank you for this wonderful review Will. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
Agent replied · 23 May 2026
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
1/5
GoogleWe rent our property from Chancellors. I would never recommend them to anyone. We have been waiting for them to fix our toilets for months now. They won’t contact me for progress unless I contact them. Renting from Chancellors has become an absolute nightmare. We have needed a few things fixed in our property but it takes weeks/months for someone to even come and have a look. Then another weeks/months for someone to come and fix it. I’d go elsewhere if you’re looking to rent. Very bad customer service.
Agent replied · 23 October 2024
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Agent replied · 22 November 2025
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie was stellar from start to finish. 10/10. Very professional and kind. Couldn’t have asked for a better service. I would highly recommend Katie/Chancellors to anyone looking for a move in the near future.
Agent replied · 23 October 2024
Thank you James for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
Googleafter seeing 5 or 6 homes with other estate agents we didn't think that it was going to be impossible to move down to Oxfordshire but then we meet Katie Edmon. she was very helpful emailing us with homes weekly and daily in some cases. she understood what we were looking for and why, and helped us every step of the way. she also showed very good professionalism in all cases. she was very sympathetic to myself and wife as we had to travelled over 3 hours to view. she has helped us view another home which she put forward to us as she listened to our needs. she is a true asset to chancellors
Agent replied · 23 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
5/5
GoogleKatie Edmonds was professional, timely and respectful. She handled the arrangements for viewing and letting transparently, and without bias. It was easy to follow through the requirements and seek clarity for any matter.
Agent replied · 23 October 2024
Hi Ivy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKatie helped us find our perfect flat in Henley-on-Thames. Communication was swift and efficient and she was happy to answer any questions we had. Can’t wait for the move and appreciate the help from Katie and the Henley branch
Agent replied · 8 October 2025
Hi Marcus, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleJust like to say, I had the pleasure of dealing with Katie and Sam to help us to find a tenant for our Annex. Katie had been a real star so professional, friendly and so quick to find someone. Thank you so much Katie.
Agent replied · 23 October 2024
Thank you for leaving us this great review Sharmala, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleChancellors in Henley were a great help in advising me with my first property purchase, we are not quite ready just yet but will definitely be contacting chancellors when the time comes
Agent replied · 23 October 2024
Thank you Lucian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
Agent replied · 20 March 2026
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
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Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
