Chancellors Henley-on-Thames reviews

★★★★★ 5/5

Google

Chancellors Henley-on-Thames were excellent throughout the process of selling our property. They advertised widely with very good photos - also shown prominently in their window in Henley's main street. Our sale was managed by Robert Penford who advised us well throughout. It was his personal service that made the difference - being with prospective buyers on their visits and helping us with advice throughout. A particular strength of Robert's was the way he kept open a channel of communication: it was always easy to speak with him and he kept us continuously up to date with developments (even after hours!) - he worked really hard to make our sale happen - something we couldn't have done ourselves.

Norman · 25 October 2019

★★★★★ 1/5

Google

A company with no integrity and no care for the health or life of the people they rent to. The only care is money. We moved into an unhabitable property due to chancellors who claim because they don't manage the property, have no fault In the world. The same property is up for rent again £200 more, with pictures from at least 15 years ago, no electricity on the entire upper floor. They should not be renting this place out in the condition it is in!! Be aware of them and DO NOT RENT from them! It may cost you your life as I was electrocuted enough times to now need to be on heart medication for the rest of my life. These are the conditions we lived in, was evicted from because of asking for the mold to be fixed, and then placed back on the market in these same conditions.

Hannah · 24 October 2022

★★★★★ 5/5

Google

Thank you Katie for finding us a lovely apartment in the heart of Henley On Thames.

Jack098 · 23 January 2024

★★★★★ 5/5

Trustpilot

The service was good.

Customer · 12 October 2026

★★★★★ 5/5

Google

My husband and I needed to rent a place in Henley quickly and the whole process was made easy and stress-free through the help of Chancellors. We were particularly impressed with Sam Hinton who went above and beyond to help us with any questions, arrange viewings and navigate us through the application process for letting. He was even replying to messages on evenings and a Sunday as he knew how anxious we were about securing the property. A huge thank you to Sam and Chancellors - we are extremely happy in our lovely house.

Liz · 25 October 2018

★★★★★ 5/5

Google

Sam provided a very good service, was re-assuring, kept me up-to-date, and has a wonderfully relaxed approach, he makes the average Australian look stressed-out.

John · 9 August 2025

★★★★★ 5/5

Google

Had a really positive experience letting out my flat. Friendly and efficient service from Sam and his team.

Dilly · 24 October 2023

★★★★★ 5/5

Google

Katie was brilliant, she understood our sense of urgency and made it all happen very quickly. Thanks again!

Philip · 24 October 2023

★★★★★ 5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

★★★★★ 5/5

Google

Thank you Katie for finding us a lovely apartment in the heart of Henley On Thames.

Maliko · 28 November 2023

★★★★★ 1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.

Pablo · 23 May 2026

★★★★★ 5/5

Trustpilot

Good service

Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.

SPNP · 22 May 2026

★★★★★ 5/5

Google

Katie was very professional and helpful. She kept me updated and informed of any and all properties available to me. I would 100% recommend and use again if necessary.

Dan · 24 October 2022

★★★★★ 5/5

Google

Excellent customer care. Sam was really friendly in helping me try and secure a rental in Henley.

Guillaume · 24 October 2023

★★★★★ 5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

★★★★★ 5/5

Google

Rob Penfold, Sarah Crouch and the rest of the team at Chancellors handled the sale of my property with skill, perseverance and professionalism. Whatever was thrown at them, they rose to the challenge! Rob provided me with reassurance at every stage, and his experience meant he was able to offer me a high level of market insight and guidance. Sarah is brimming with tenacity and will undoubtedly be a future star in the industry. Thank you guys for all your help!

T* · 25 October 2016

★★★★★ 5/5

Google

I sold my Henley flat with Chancellors just before Christmas but because Sam Hinton there was so brilliant I wanted to make sure I wrote a review at some point while he still works there. All the team were great however he was particularly efficient, enormously pleasant, helpful and flexible. His professionalism was top notch, he always knew what was going on and kept me fully in the loop so I never had to chase him for information. Whilst selling the flat was at times stressful Sam was always calm, reassuring and refreshingly funny as well. I highly recommend them.

Rachel · 25 October 2016

★★★★★ 5/5

Trustpilot

Smooth and Professional Tenancy Renewal

I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!

Geanina · 21 October 2025

★★★★★ 5/5

Google

Really helpful & kept us up to date with the property we want to rent

Carla · 10 October 2025

★★★★★ 5/5

Trustpilot

Simran was brilliant

Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.

Sara · 22 April 2025

★★★★★ 5/5

Google

Katie has been very professional, helpful and friendly throughout all our interactions. Thank you.

Catherine · 24 October 2023

★★★★★ 5/5

Google

Excellent service delivered in a professional manor by Polly Hurst. Polly did not put me under excessive pressure to take one of the properties on as some agents do but simply came across as positive. As I'm new to the area she also told me of a few local places to go to and try out. Polly has been very helpful during the process and made me feel very relaxed about such a big move. Great work.

Liam · 25 October 2016

★★★★★ 5/5

Trustpilot

Best agency and very professional service

I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.

Mr · 21 October 2025

★★★★★ 5/5

Google

Simon Swanson is outstanding - professional and responsive with excellent judgment. Simon went beyond the boundary for us and he deserves his excellent review and our endorsement. Thank you.PositiveResponsiveness, Professionalism

Neil · 24 October 2021