Trusted Agent profile · Henley-On-Thames
★★★★★
343 reviews across 2 platforms
17 Hart Street, Henley-on-Thames, RG9 2AR, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley-On-Thames, at 17 Hart Street, is rated 4.6 out of 5 across 343 reviews on two platforms, including 188 Google reviews rated 4.8.
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Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
GoogleKatie is very organised, helpful and informative. We have had a good experience with her and the rest of the office
Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKatie has been amazing 👏 …
Thank you Angelo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleVery unprofessional agency, they don't care about customer at all , as soon as they have what they want they are just roughly impossible to contact. They just cancelled my contract two weeks before starting my new tenancy for lack of communication with the current tenant, causing to me a massive stress. Not recommended at all.
Thank you for letting us know about this Tommy, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleSo far very good service and exceptional communication.
Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
5/5
GoogleI have not met Katie in person but we've had lots of contact on the 'phone. She is friendly and patient and has always been very helpful. She sounds genuinely interested in trying to find me the right property. Her enthusiastic sincerity is a great asset. A good person to give advice.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie has been very helpful in my house search, she is friendly and very knowledgeable
Thank you for leaving us this great review Dani, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleWhilst the sales side of this branch of Chancellors appears to have surprisingly positive reviews, I would warn anyone against letting a property through this agent. I rented a flat in Henley for 5 years and it was a great place with a very amiable landlord, but Chancellors were completely incompetent in almost everything they did throughout my tenancy. From repeatedly sending private correspondence (including sensitive information such as bank account details) to incorrect email addresses, to inexplicable £100+ annual administration fees, to providing incorrect contact/booking details to the end of tenancy cleaning company, to charging us double for the checkout fee and taking a month to realise, to myself, my flatmate and landlord having to have an exchange of nearly 40 emails to establish the allocation and release of the original deposit, they were hopeless. Whilst this was all incredibly frustrating, there was also no admission of any errors from Chancellors' side and barely an apology forthcoming - they simply put everything down to 'system errors' or misunderstandings, completely absolving themselves of any responsibility. When any suggestion of a refund for their poor customer service was raised on our part, they dismissed it entirely. Genuinely useless.
Hi Matt, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleSam has always been the most proactive, clearly, openly and realistically communicative and generally attentive lettings agent that I have dealt with. Clearly very motivated in a good way, and always very polite, helpful and balanced in his approach. He has been a pleasure to work with on my flat letting activities and I’m delighted with the results. The wider team also seem excellent.
Thank you John for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
GoogleKatie is efficient, courteous and professional. Thanks for great service. A credit to Chancellors.PositiveProfessionalism
Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleGreat service from Chancellors. I found the agent, Katie, was very professional and personable. Even though I did not manage to rent anything (at the moment) I was reassured by Katie's understanding of my situation. I will definitely use Chancellors again and would definitely recommend their services.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleHad an afternoon of viewings with Sam Hinton in the lettings team and he was very helpful as i was looking to relocate in the area. Was very helpful and knowledgeable about Henley. Also had discussions with sales team about some of the properties they had available and again seemed to show much more interest in their properties and applicants than other agents i have had experiences with locally.
Hi, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.
5/5
GoogleWe switched to Chancellors having had our house on the market with another agent in Henley and were impressed with their proactive approach. Weekly stats reports and good feedback from the many viewings that were arranged. When a buyer dropped out just before exchange, Laura was instrumental in getting an alternative buyer in place and we got to a successful exchange in just three weeks.
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
1/5
TrustpilotI would strongly caution landlords
I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
5/5
TrustpilotVery good experience!
Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.
5/5
GoogleI had the pleasure of dealing with both Katie & Sam when looking for rental accommodation. I found them both to be not only professional but genuinely lovely people, who couldn't do enough to help. Their insight and the advice they offered was massively helpful. Would highly recommend this company should you be on the property hunt.
Thank you Paul for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this amazing feedback with the relevant teams.
5/5
TrustpilotJamie Woodman
Good customer service
5/5
GoogleKatie from Chancellors was great throughout our whole process. She found us a property to rent in record time and made the procedure easy and straightforward.
Thank you Levente for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI still dont have a property but Sam is on the ball. I have had a callback the very day after i enquired. i have enquired with many properties and he is the only one who has called me back.
5/5
GoogleI appreciate Katie's support during my move. She was always friendly and helpful, and was able to answer every question i had for her :)
Hi Ricky, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleLawrence and the Henley branch team have provided an excellent service during the purchase of our property in Henley. Lawrence has been extremely professional, helpful, honest and was in constant communication with all parties throughout the purchase. I would not hesitate to recommend Lawrence and the Chancellors Henley team to anyone looking to buy or sell in Henley.
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Tell us what you need and we'll put you in touch. Chancellors Henley-on-Thames hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-On-Thames.
