Trusted Agent profile · Henley-On-Thames

Chancellors Henley-on-Thames reviews

4.6

★★★★★ Excellent

344 reviews across 2 platforms

17 Hart Street, Henley-on-Thames, RG9 2AR, RG9 2AR

Part of Chancellors, see every office.

Chancellors's office in Henley-On-Thames, at 17 Hart Street, is rated 4.6 out of 5 across 344 reviews on two platforms, including 188 Google reviews rated 4.8.

Google logo

4.8 / 5

188

Reviews on Google

This office

Trustpilot logo

156

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

For many years I have always received…

For many years I have always received excellent service from the teams at Chancellors

Mr · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!

5/5

Google

Fabulous service in preparation for letting my Mothers' investment property. Great advice and help and prompt service with tradespeople organised by Chancellor's. Now let at a good price. Thank you Chancellor's

Emma · 24 October 2023

Agent replied · 23 October 2024

Hi Emma, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Google

I called to enquire about a property to let, apparently NOBODY from lettings was in the office ALL day, I called back the following day and was advised I would get a call back from the lettings team. I even sent an email and I have heard nothing. Very very frustrating and seriously unprofessional. Definitely won't be contacting chancellors again.

Edward · 10 October 2024

Agent replied · 23 October 2024

Thank you for letting us know about this Edward, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

5/5

Google

Katie at Chancellors showed me round a flat to rent and secured the rental for me. She has been extremely friendly, professional and easy to work with, keen to make the process go smoothly and communicate along the way.

Helen · 10 July 2025

Agent replied · 8 October 2025

Hi Helen, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Katie has been superb. I cannot fault her at any stage. She is a credit to your organisation and has made my time looking for a flat so much easier.

Jack · 24 October 2023

Agent replied · 23 October 2024

Hi Jack, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Katie was brilliant - she was always friendly, helpful and professional. She ensured that we were kept up to date with the property and the next steps required from us.

Hannah · 24 October 2023

Agent replied · 23 October 2024

Thank you for this wonderful review Hannah. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Jordan you are a star

Margaret · 14 May 2026

Agent replied · 23 May 2026

We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.

1/5

Trustpilot

Really poor rental service

Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.

Jonathan · 25 August 2026

5/5

Trustpilot

I was really well looked after by…

I was really well looked after by Shannon Corrigan & Chris Appelboom!

Remi · 18 March 2026

Agent replied · 20 March 2026

We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!

5/5

Google

I used the services of Chancellors recently in searching for rental property; in particular Katie and Sam. They were informative, helpful and prompt. They always responded quickly and fitted in appointments around my schedule whenever they could. They had a good knowledge of the properties they were showing. And whenever a new property came on to the market that fitted the description of what I was looking for, I received an email alert.

Matthew · 24 October 2022

5/5

Trustpilot

Great service

A great service being provided by Rosie, nothing too much trouble!

Anonymous · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.

5/5

Google

A fantastic first experience with Chancellors especially Katie Edmonds. She was very friendly. patient and gave insightful answers to my question. She actually listened to me compared to other estate agents who ere not interested to deal with my queries.

Sunita · 24 October 2022

Agent replied · 23 October 2024

Hi Sunita, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Trustpilot

The agency staff were extremely rude…

The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.

Sophie · 27 September 2026

4/5

Trustpilot

Good presentation

Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.

Nick · 26 August 2026

5/5

Google

Katie is incredibly responsive, professional & customer-oriented. She kept me in the loop of any updates etc. It made the whole transaction much less stressful

Erika · 24 October 2023

Agent replied · 23 October 2024

Thank you for leaving us this great review Erika, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

5/5

Google

Katie is professional and very helpful

Niloofar · 10 October 2024

Agent replied · 23 October 2024

Hi Niloofar, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

5/5

Google

Katie was amazing, really helpful and answered all the questions I had as someone that is renting for the first time! Thank you :)

Erin-Leigh · 24 October 2023

Agent replied · 23 October 2024

Hi Erin-Leigh, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Katie was superb, helpful, professional and friendly, I would recommend her and Chancellors in Henley to anyone looking to rent in Henley on Thames

Mark · 24 October 2023

Agent replied · 23 October 2024

Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

jamie woodman

easy to approach and very helpful…

Vash · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.

5/5

Google

Excellent service, very helpful staff.

Robert · 10 March 2026

Agent replied · 10 October 2026

Thank you Robert for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

5/5

Trustpilot

Simona-Maria Rosu customer support is second to none.

I would like to give a shout out to Simona-Maria Rosu who works in property management.

Jd · 21 June 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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