Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
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5/5
GoogleRosh was really helpful with mortgage advise even though I came in for rental he still helped me with information that later in the future I could use
Emmanuel Β· 12 November 2023
Agent replied Β· 11 November 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHighly recommend Rosh as he has a genuine passion for helping customers and was very honest and helpful on going in to the new years. Thanks you!! Rosh.
NiMz Β· 12 November 2023
Agent replied Β· 11 November 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRosh is a very kind personable guy who was really informative on the viewing and consistently great with communication. Would highly recommend him to anyone. Kevin and Dan
Kevin Β· 12 November 2023
Agent replied Β· 11 November 2024
Thank you Kevin for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
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5/5
GoogleJust completed my sale with Taylors Kingswood and am very happy with the service provided. Communication was fantastic throughout and Brittany was always so lovely and friendly!
Yasmin Β· 12 November 2023
Agent replied Β· 11 November 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleDuring the most stressful time, Katie , Ben, and Martin from Taylorβs Kingswood branch have been nothing but helpful and professional. All enquiries that we had were answered quickly and we found the experience to be as stressless as possible. Many thanks to Taylorβs!PositiveResponsiveness, Quality, Professionalism, Value
Lillie Β· 12 November 2021
Agent replied Β· 11 November 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleThe staff in taylors Kingswoods were really helpful and friendly Brittney and Martin helped me massively and I thank them for all theyve done. If I were to sell or buy again i would definatley use taylors
Gustavo Β· 10 January 2023
Agent replied Β· 9 January 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleKatie was an absolute star! Couldnβt have done it without her, from the get go she was amazing right through to the end. Katie made sure everything got done within the time frame. Very professional and reliablePositiveResponsiveness, Professionalism
Pash Β· 12 November 2022
Agent replied Β· 11 November 2024
Thanks for the fantastic 5* review. We appreciate your kind words and feedback. All the best, Graham, Customer Relations
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5/5
TrustpilotI had a very excellent experience withβ¦
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience ππ½ππ½ππ½ππ½
Chukwuebuka Β· 14 February 2026
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5/5
TrustpilotWe have been landlords for more than 18β¦
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
AHMED Β· 14 January 2021
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5/5
GoogleKatie and Taylors Kingswood were so supportive and always available. Towards the end of the buying process they went above and beyond to ensure the completion of the purchase was smooth and within a reasonable time.
Jessica Β· 12 November 2022
Agent replied Β· 11 November 2024
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
Bobbi Β· 8 December 2020
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5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.
Extremely patient whist viewing. I thought he was the manager!
A real asset to this company. :)
J Β· 2 June 2026
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5/5
Trustpilot5 Star's doesn't do David, Katie and Taylors Swindon justice!
5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!
Paul Β· 10 September 2020
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1/5
TrustpilotWe listed a property with the kingswoodβ¦
We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at Β£210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by Β£40,000 to Β£170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty.
We contacted Upstix which is a cash buyer to see if we can get a cash offer and quick sale on the property. As part of their checks for some reason they used Taylors Kingswood to get a valuation who valued the property to them at Β£150,000 meaning that we then had a cash offer back of Β£115,000. So not content with messing up our listing and sale the kingswood office was then complicit in trashing the value of the property after we left!!!!!!
I have never in my life dealt with such an incompetent estate agents. One that not only advises customers wrong, but then can't even do a simple thing as to update an advert when request and then goes and trashes the value of a property after the client leaves them through their own incompetence. It's disgusting and they should all be ashamed!
Glyn Β· 17 December 2024
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5/5
GoogleRosh was very helpful taken time out to help me in viewing and make me feel like priority. He is very polite
Suresh Β· 12 November 2023
Agent replied Β· 11 November 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleRosh was really helpful, polite and very understanding. Came in sat down and went through different options helped me with mortgage advise
Derek Β· 12 November 2023
Agent replied Β· 11 November 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service , Alex is very friendly and professional and empathetic!
Zia Β· 14 June 2024
Agent replied Β· 11 November 2024
Many thanks Zia for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellant service given with good attention to detail. We had no issues and would recommend their services. Staff at the Kingswood Branch were helpful and supportive especially whist having to deal with covid restrictions placed on all of us. Thank you.
Martyn Β· 12 November 2021
Agent replied Β· 11 November 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
Soumya Β· 2 October 2025
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1/5
GoogleVery poor communication, be careful with this branch they will tell you everything you want to hear then do the complete opposite. β¦
MAC Β· 17 September 2025
Agent replied Β· 22 September 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at β¦ More
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5/5
GoogleI recently received great advice from Sam Slater who works at Taylors. This advice was invaluable to the sale of my property. β¦
James Β· 17 September 2025
Agent replied Β· 22 September 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GooglePhilip was particularly helpful and flexible, overall a very good experience
Caitlin Β· 15 May 2024
Agent replied Β· 11 November 2024
Thank you for leaving us a 5* review Caitlin Taylor
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1/5
GoogleYouβll be one of the lucky ones if you get through to them via phone.
I think I called about 50 times over two days, only getting through to them once. I did get a call back serval hours later after leaving a voicemail to tell me everyone is busy and no one is really manning the phone because they had put up a few new listings today.
It doesnβt take a rocket scientist to realise if you canβt keep up with demand then donβt put all your new listings up on the same day!
Karen Β· 12 November 2022
Agent replied Β· 11 November 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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2/5
GoogleFrom my first interraction with Taylors estate agents I was left uncomfortable. My first interaction about viewing a property took 11 minutes, which is roughly 10 minutes too long and during this call I was pressured into speaking to their in house mortgage advisor, despite me telling them I don't need one (going so far as to say that my chances of getting the property would be higher if I spoke to their advisor).
I attend the viewing and am immediattely pressured to put in an offer, despite me raising important questions that they couldn't answer.
The following day I am pressured once more to put in a final offer, despite my questions not being answered.
Taylors then proceed to completely ignore me and never got back to me, answering my questions. A couple days later I am called by Brittany to inform me that a higher offer was accepted.
The only reason I am giving them 2 stars instead of 1 is specifically because of Brittany who was professional and kind in my communications with her.
Maybe Taylors are great for sellers but my experience with them as a buyer has not been good.
Mantas Β· 12 November 2022
Agent replied Β· 11 November 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.