Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs first time buyers we have had the most amazing experience from start to finish all thanks to Holly.
Holly has made this whole process really enjoyable and anything we needed she sorted for us. She always fitted us in when we needed a further viewing even if they were last minute.
absolute excellence services from Holly and thank you for making it a once in a lifetime experience.
Would highly recommend.
Thank you from Aaron and Codie
Aaron · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words, Aaron and Codie! We are thrilled to hear that Holly provided excellent service and made your first home buying experience a memorable one. We will be sure to pass on your positive feedback to Holly. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHuge thanks to Holly for being so supportive during our search. As a first time buyer, she took time out to explain and answer any questions we had however big or small. She was always willing to squeeze in viewings to fit our schedule and we really appreciated her straightforward, honest approach to property details. Truly an asset to the team! She is very patient and always happy to help. Thank you very much Holly
Mupz · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! Our team takes pride in providing excellent service to our clients, and we are glad that Holly was able to make your first-time buying experience a positive one. She truly is an asset to our team, and we will be sure to pass along your compliments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHolly Jenkins is an exceptional estate agent who consistently provides excellent service during our meetings at her office or while viewing properties. Holly is both kind and highly professional in her work. I will certainly recommend her to anyone in search of a new home.
Hello · 17 January 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave us such a lovely review! We are so fortunate to have Holly as a part of our team. We will be sure to pass along your positive feedback to her. It means a lot to us that you would recommend her to others. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience at Taylor’s Kingswood with a special mention to Holly for all of her help and quick replies. Would definitely recommend to friends and family in search of their next home!
Jack · 3 April 2026
Agent replied · 17 April 2026
Thank you for choosing Taylor's Kingswood for your home search! We are thrilled to hear that Holly provided exceptional service and quick responses. Our team is dedicated to helping our customers find their dream homes. Thank you for recommending us to your friends and family. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWas contacted by the valuation expert !!!. Asked lots of questions about my house for sale, as I was busy,i simply said she could see for herself when visiting as just literally around the corner.Was told that if she didn't have the answers she would not be able to value my house ,and then had the utter nerve to tell me I was being AWKWARD!!!. some expert ,I think not .I will go along the road to the other estate agents and find a professional.zero stars was not an option
Ray · 17 March 2026
Agent replied · 17 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe team in Kingswood were patient and helpful, guiding me through the process and advising as appropriate. They were also humourous and human!! Well done especially Holly, many thanks
Nina · 3 April 2026
Agent replied · 17 April 2026
"As a team, we are ecstatic to hear that you had a positive experience at our Kingswood location. It's our top priority to provide exceptional service and make our customers feel comfortable throughout the process. We will be sure to pass along your kind words to Holly. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylor’s on Kingswood High Street sold our property for us. They were outstanding. Selling one’s house can be a complex and tricky process with the agents operating in trying financial times with high interest rates. Taylor’s however believed in our property and knew it would sell. They kept pushing the viewings and were patient but very optimistic and got us a price we were very happy with. Their communication was excellent, frequently keeping us up to date with viewings and viewing feedback and were open to our suggestions in terms of pricing and what we wanted to obtain for the property. They are a very friendly and knowledgeable office who were very good and efficient at liaising between buyer, seller and both sets of solicitors to make sure the sale stayed on track. A massive thank you to Ben the manager, Alex and Phil and everyone else in the office. We wouldn’t hesitate to use Taylor’s Kingswood again. Thanks for everything guys, Alex and Gita.
A · 13 August 2024
Agent replied · 24 October 2024
Hello Alex and Gita,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you were happy with our service and the outcome of your sale. It was a pleasure working with you, and we'll be sure to pass on your thanks to Ben, Alex, Phil, and the rest of the team.
Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid this shambles of a company!
I am not sure if Holly knows what she is doing or purely just doesn't care. They will just clear the line when others are trying to contact them, they will not act on anything and they send their clients to useless firms who have no idea what they are doing because quite frankly Taylors do not care about their clients just money.
There are other estate agents out there that will help you so much more and not let the chain collapse because they cannot be bothered!
Laura · 17 February 2026
Agent replied · 17 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHolly was helpful when looking to view properties and help explained the process in great detail when it came to parts I didn’t know
Daryl · 3 April 2026
Agent replied · 17 April 2026
Thank you for the review! We are thrilled to hear that Holly provided you with helpful and detailed information during your property search. Our team is always happy to educate and assist our customers throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI spoke to many of the agents within the brand throughout our process and everyone was so helpful! I particularly recommend Brittany, Holly, Sam, and Tom!
Lauren · 17 March 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAlex at Taylors, Kingswood was a pleasure to deal with - from first taking my daughter and her friends around the property - to then being the contact person whilst we were purchasing. We had lots of hassle getting hold of the seller's and Alex was a great "middle point" as she would speak to them for us. It was great to know we had that support and everything went through. I would definitely recommend Taylors, Kingswood and especially Alex as she was ace.
Thank you.
Dr Sylvia Davies
S · 14 June 2024
Agent replied · 24 October 2024
Dear Dr. Davies, thank you for your kind words about Alex and our team at Taylors Kingswood. We are delighted to hear that Alex provided you with excellent support throughout the purchasing process. We appreciate your recommendation and are thrilled that everything went smoothly for you. If you need any further assistance in the future, please do not hesitate to get in touch. Thank you for choosing Taylors Kingswood.
★★★★★ 5/5
GoogleHolly was a very great help, highly recommend her, she is so helpful and walks you through everything in great detail
Caitlin · 3 April 2026
Agent replied · 17 April 2026
"Thank you for your kind words! We're thrilled to hear that Holly provided excellent support and guidance during your experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotNathaniel Allibone
Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.
Ai · 5 January 2026
★★★★★ 5/5
GoogleI received such a great service from Ben, Brittney and team at Taylors. Brittney helped make a very long and stressful process more manageable with her outstanding customer service, ensuring the process kept moving forward even when the whole thing felt like it was about to fall through. She was always on hand to answer questions and queries or just as a sounding board. Thank you so much Brittney for your hard work and dedication. Likewise, for Martin (mortgage advisor) who was also a great support during the process and very knowledgeable. Thank you Taylors I would definitely recommend you.
Louise · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was so lucky to be buying from Taylors, Brittany was hugely supportive and helpful throughout the purchase of my property, even when solicitors on both ends were extremely unresponsive. She was always there ready to answer any questions and provide advice and guidance to me and the seller and was probably the reason the purchase was able to complete! Thank you Brittany for your help it was so appreciated. I would definitely recommend Brittany and the Taylors estate agents to anyone looking to sell their home.
Sara · 25 October 2023
Agent replied · 24 October 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleHolly has been brilliant throughout my buying journey - great service.
Ellie · 3 April 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are so happy to hear that Holly provided you with excellent service. We strive to make sure all of our customers have a positive buying experience and we are glad she was able to deliver that for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBig thank you to Holly for amazing customer service!
Lauren · 3 April 2026
Agent replied · 17 April 2026
Thank you for the kind words! We strive to provide exceptional customer service and we are delighted that Holly was able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad an amazing experience, thank you Holly!
Kim · 3 April 2026
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with us. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service from Taylors Estate Agent, particularly Alexandra. Not only have they been very friendly, but also professional and kept me updated about the progress of the property at all times. I would definitely recommend to anyone looking to purchase properties in the future as they are very helpful. Thank you again to everyone at Taylors for a smooth and efficient process.
Radhika · 14 July 2024
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t recommend Taylor’s Kingswood enough, especially Ben for ensuring the sale of our flat. Ben was very genuine and not pushy when he came to gave us an estimation and guided us through the whole process of our sale. He was often in touch when updates occurred and ensured both buyer and seller with content and well informed throughout the process.
Blizz93 · 14 June 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDon’t bother using them
So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.
Swinoki · 21 April 2026
★★★★★ 5/5
GoogleI bought a house from Taylors Kingswood and had a great experience. Jacob was very easy and professional to deal with, he had plenty of knowledge of the property and the area and was also quick to respond to queries I had over the phone and email. Jacob was also very flexible to arrange further viewings of the property, I would be very happy work with the agents again.
Mithun · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylor’s Kingswood were exceptional from the start. Starting at the valuation, Ben Davey came across as more professional and knowledgable of the area, than all of the other agents I met with, and I felt confident Taylors would get the best price for my property, which we did in just a couple of days!!
Through the whole sales process, the team - especially Ben and Katie, were always available to help with queries and ensure that things went through as quickly as the process would allow, and I felt really supported by them when solicitors were not being helpful..!
I would definitely recommend Taylors Kingswood to anyone looking to sell their property!PositiveResponsiveness, Quality, Professionalism, Value
Ria · 12 November 2022
Agent replied · 11 November 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThanks Nathaniel Allibone & team
As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.
Mr · 11 September 2024
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