Taylors Kingswood reviews

★★★★★ 5/5

Google

Recently purchased my first property using Taylors Kingswood branch. Had various challenges throughout the process but Brittany and the team were always on hand to support and resolve issues, the transaction wouldn’t have gone through without Brittany's support. Always communicated on what was happening and responded to all my queries very quickly. Would definitely be turning to Taylor's for any future business!

J · 12 November 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

Katie, Ben and the team were amazing with our purchase. Katie especially was so helpful, she helped chase solicitors, provided support and explained the status all the way through. The most responsive person we had dealt with during the stresses of purchasing during a pandemic. After 3 weeks of being in our newly purchased property we had a query which I passed to Katie and even though her job was done so to speak, she again went above and beyond and resolved our issues. We can't thank you enough Katie I hope you are recognised for your hard work and dedication.PositiveResponsiveness, Professionalism

Bobi · 12 November 2021

★★★★★ 5/5

Google

They say selling/buying a house is one of the most stressful things in life to do, absolutely right, especially when trying to beat a stamp duty deadline! Working with the team at Taylors made a huge difference. With diligence, care and attention and responsive communication I had no doubts everything would be sorted and I was right, absolutely brilliant. Taylors are a strong team, achieving results by working together, but I have to make special mention with grateful thanks to Katie Hooper who made things happen when needed and kept my blood pressure in check! Fantastic support from Peach, Ben and Tom Bowley too, a tip top group of people who will go the extra mile to help out, keep you updated and everything under control from start to finish. My sincere thanks and appreciation to you all. You made this happen!PositiveResponsiveness, Quality, Professionalism, Value

Geoff · 25 October 2021

★★★★★ 5/5

Google

Taylors were fantastic and efficient. Special shout out to Sam who we dealt with!

Joe · 15 September 2025

★★★★★ 5/5

Google

Cannot explain how great the Kingswood Taylors team are especially Ben Davey - he helped support and guide us through the sale of our property and the purchase of another. He was incredible at communicating up and down the chain, even when things were difficult he remained professional and worked even harder for us. We can't express our gratitude enough and would highly recommend the entire team.

Alexander · 12 November 2022

★★★★★ 5/5

Google

We purchased a house through Taylors estate agents and the service we recived was Brilliant. We dealt with Katie Hooper and she saw us through the whole expierience fom Sale to completion, chasing the solictors and keeping us updated on the progress at all times. Katie was professional, helpful and always at the end of the phone if you had a query with great attention to detail. I wouldn't hesitate to reccomend their services.PositiveProfessionalism

David · 12 November 2021

★★★★★ 5/5

Google

We had our house valued by the very lovely and extremely professional Macey who honestly I can't praise enough . She was courteous well presented and very knowledgeable explaining the whole process of the companies buying and selling …

Carolyn · 17 February 2026

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

Had a brilliant viewing with Holly, and she is going to get me booked in for some other properties as well! Holly has definitely helped me along my search for my first home!

Hannah · 3 April 2026

★★★★★ 5/5

Google

I recently purchased my first property and was obviously pretty over whelmed by where to start! Ben and the team have been fantastic throughout! Super patient and explained everything that was happening. I was kept in the loop and knew I could speak to any of the team there about any concerns or questions I had. I’m now happily in my new flat and loving it! Would recommend Taylor’s to anyone looking to buy! Thanks guys!PositiveResponsiveness, Professionalism

Emily · 12 November 2020

★★★★★ 5/5

Google

I just want to say thank you so so so much to Ben and the team at Taylor’s! I wasn’t even selling a house through them I was purchasing and Ben and katie and the rest of the team have been nothing short of amazing!!! No ask too big, didn’t make me feel bad for ringing all the time!! 100% committed to the cause and the dedication and time put into my purchase was amazing! If I’m ever in a position where I need to sell these guys will be number one on my list and I will be recommending to anyone I know! Amazing amazing amazing!! You are all fabulous xxx

Holly · 13 November 2019

★★★★★ 5/5

Google

The Taylors Kingswood team have been absolutely fantastic. The passion and enthusiasm Kate Checker showed for selling our house was amazing. She knew how important it was to us that we secured our brand new house for our family and put a lot of time into understanding our home to sell it. The whole team were fantastic in what was a challenging sale and Ben Davey made sure that he kept us up to date the whole way through the process I would thoroughly recommend Taylors especially the Kingswood office. Thank you guys

Kate · 13 November 2019

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

I have to say from the very start I was most impressed with the way Taylor’s handled the sale of my property Ben and Katie were professional from start to finish. The sale of my house was difficult but they handled everything with professionalism and courtesy throughout the process keeping me up to date every step of the way. I cannot praise them enough I give them more than 5 stars

Donna · 12 November 2021

★★★★★ 5/5

Google

Sam was very friendly, and did a brilliant job of talking us though the process, allowing us to take our time while we were getting started, then worked quickly when we were ready to put our place on the market.

Craig · 27 May 2024

★★★★★ 5/5

Google

We recently looked at a property with Holly and have been dealing with her for the process. She is a very polite and professional individual and seems to be keen to help you with anything regarding the process. …

Ashley · 17 January 2026

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

Katie of Taylors in Kingswood was a star! She was the key in ensuring that I, as the seller, was kept informed of the progress and issues with the buyer and the solicitors. As we all know good communication is paramount in everything we do in life and Katie is expert at it. So you can feel assured when buying or selling a house with Katie on board!PositiveResponsiveness, Professionalism

R · 12 November 2021

★★★★★ 5/5

Google

Holly has helped me and my partner throughout our sales process, she has been professional and helped us every step of the way! I would highly recommend her as an agent.

Anna · 17 March 2026

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 5/5

Google

We had a fantastic viewing with Holly, answered all our questions and was very polite and friendly! Holly has definitely made our home buying process a lot easier. Would recommend.

Ella · 20 March 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026