Trusted Agent profile · South Gloucestershire
★★★★★
1,857 reviews across 2 platforms
1 Regent Street, Kingswood, Bristol, BS15 8JX, South Gloucestershire, BS15 8JX
Connells's office in South Gloucestershire, at 1 Regent Street, is rated 2.2 out of 5 across 1,857 reviews on two platforms, including 235 Google reviews rated 4.4.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls.
5/5
GoogleGeorge was really helpful in helping us progress our tenancy. Information and answers to our questions were provided swiftly and efficiently and we were very happy with the service we received.
Thank you for taking the time to leave us your 5* review Ben! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
3/5
TrustpilotTitle: Mixed Experience with Connells Property and Agent Harriete Ward
Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.
1/5
TrustpilotAvoid!!!!!!!!!!!
Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !
1/5
TrustpilotFor your sanity, safety, & financial security - STAY CLEAR!
For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!
5/5
GoogleHad an amazing experience with the kingswood connells team, got everything sorted and moved in in around a week! A couple small hiccups, but it was all sorted out with efficiency! Big thanks to George and to Craig for all their help!
5/5
GoogleI had a smooth process of paperwork up to the moving in date to my new apartment…Gorge was really nice and helpful many thanks.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI first rang up the store and asked for a valuation on my property several months ago due to a divorce, I spoke to a gentleman called Leigh Williams, who was very helpful chap and then came over to the house and talked me through what …
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotConnells warndon villages worcester
Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)
5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
5/5
GoogleAfter a long struggle to find an apartment from other agencies ,George saw my application online immediately he rang me for viewing, George from connells made everything so much easier for me. He assisted me from start to finish, and was, …
Thank you for such a glowing review! We are thrilled that you had a positive experience with our team and especially George. It's our goal to make the rental process as seamless and stress-free as possible, and we're so glad we could help … More
5/5
GoogleReally nice people, one of the agent named George helped us(me and my wife) move into our new house without any trouble and talked us through whole process as we didn’t know the process and he helped us alot. Highly recommended 👍👍👍 …
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWould like to say a big thank you to Vandross for helping us secure our first property! Vandross showed us around a couple of properties and was always very engaged, helpful and informative - something we haven’t experienced with all estate agents… After looking for our first home for a while, he was able to help us get it across the line with his advice and excellent communication. Thanks Vandross, couldn’t fault your service!
4/5
GoogleMyself and my partner are first time buyers and felt that connells were the right choice for us. We mostly dealt with Aniq and Ibrahim who were both very helpful. Ibrahim was extremely efficient and professional with every phone call or email exchanged between us. It has been a long time coming due to our first choice of house falling through but we now have our dream home and we can’t thank Connells enough!!
5/5
GoogleRoshan was very polite and knowledgeable, he showed us around the property and gave us lots of information regarding mortgage services and first time buying process. He has been really helpful during our process and improved our knowledge of the property market.
1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
5/5
GoogleGeorge is a fantastic guy and up to the billings. The process was seamless and i like his expertise.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
5/5
GoogleVery professional & Courteous; the whole process of getting an accommodation was seamless. And a very big thank you to George.
Thanks Austin for leaving us your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are first time buyers and had a pleasure of meeting Roshan. He was really helpful and knowledgeable and gave us lots of information. He also assisted us with looking for a property that met our requirements, and regularly kept us updated with new properties that he has taken. He has been really beneficial during process.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's South Gloucestershire office has 1,857 reviews across two platforms: 235 on Google, 1,622 on Trustpilot (across the whole business).
Connells Kingswood is rated 2.2 out of 5 across all 1,857 reviews, and 4.4 out of 5 on Google from 235 reviews.
Connells Kingswood, 1 Regent Street, Kingswood, Bristol, BS15 8JX, South Gloucestershire, BS15 8JX.
