Connells Kingswood reviews in South Gloucestershire

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Google

Connells has been amazing throughout my letting process, I have worked with Craig and Dave who are both very helpful and have both gone above and beyond to keep the whole process as smooth as possible. Great communication throughout and they did everything to cater to my needs. Highly recommend Connells Kingwood to anyone looking to rent in Bristol!

Moss · 24 October 2023

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

Hi, we recently moved to Bristol and we were looking for accommodation. As we all know searching accommodation is a challenging thing. We contacted Connells regarding one property we saw in the website and they were really helpful through out the procedure. David Moller was the one who guided us and he was helpful in answering all our queries.

Sharath · 24 October 2023

★★★★★ 5/5

Google

I’ve bought 2 properties and let out 4 properties with the kingswood branch. From start to finish they have been absolutely amazing. Craig and George couldn’t be more helpful in finding and vetting the correct tenants. I won’t use any other company for letting my properties out. Thank you from team Daxa

Connor · 9 December 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

Connells have been absolutely fantastic with helping with the sale of our property. Kim and the team have been amazing and we would highly recommend them

Darren · 19 March 2025

★★★★★ 5/5

Google

Kim, Roshan and Aniq were great. Would recommend.

Chloe · 1 October 2025

★★★★★ 5/5

Google

We completed our house purchase a week ago and wanted to express our appreciation for the support provided by Kim and Harrison throughout the process. They were consistently prompt in responding to emails and always very helpful. We needed to arrange several property checks, and these were facilitated quickly, with excellent communication between us and the vendor via Connells. The only area we felt could be improved was the strong encouragement to use Connells’ mortgage broker. As we already had a Mortgage in Principle (MIP) and were working with a broker we trusted, this added unnecessary stress at the outset. Thank you again for your efforts and support throughout our purchase.

Katie · 20 December 2024

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 5/5

Google

Can’t fault Kim and her team at the Kingswood Branch in Bristol, sold within the week of going on the market for over the asking place, would defo use again and recommend to friends

Richard · 16 October 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Google

Craig at Kingswood Connells has been absolutely amazing in assisting us with moving in and out of our rented house. During the yearly house inspections he has always been friendly and approachable and arranging times to visit that fit in with us. He has helped us tremendously when moving out, and we all know how stressful moving is! He returns calls promptly and generally gives you a feeling that he really cares about your current situation . I have dealt with many estate agents in Bristol over the last 10 years and this is 100% the best service. Thank you so much … highly recommend 😄

Clara · 3 November 2024

★★★★★ 5/5

Google

Connels has been very helpful to get me a new house in Bristol. I will recommend them to anyone and I will definitely go back to them in the future.

Anthony · 18 November 2024

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

Absolutely helpful staff. Lee, Roshan and Craig were fantastic help!

Jacob · 10 July 2025

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 2/5

Google

From talking with friends it does seem difficult for anyone to find estate agents and solicitors they are happy with. Although individually the staff at Connells always seemed friendly and hard working I found the overall experience very poor. Firstly, it was completely unclear at the start what Connells were charging for their services and took 3 meetings until they disclosed that figure. Connells advertise they can provide a range of services from marketing the property, to mortgage services, to recommended solicitors and insurance products. However, the quality of services provided by Connells recommended partners was awful and I found out that they were often more expensive. It’s hard not to blame Connells for recommending and in some cases insisting we used these people. Throughout our sale Connells often seemed the one least in the know. No one person ever knew how many viewings we had or what people thought. After offer acceptance they never knew the current status or what we needed to do to progress. They never chased people along without me first chasing Connells or offer any advice on how to resolve deadlocks. They did react when I complained and took action but I was disappointed that this was reactive & they took no proactive actions to move the process along, which was in start contract to other estate agents in the chain. They also lost a set of house keys. At the end of our completion process we were told Connells had a “gift box” for us. The gift box was full of advertising leaflets and trial products (e.g toilet cleaner) which clearly Connells were paid to provide by partners. Getting that as a gift box was insulting and showed how little Connells appreciate their customers.

Joe · 24 August 2024

★★★★★ 5/5

Google

I had a great customer service experience when dealing with Connels Kingswood. David kept me updated on the process and everything I needed to know about the flat. I highly recommend Connels to anyone looking for an accommodation. Thank you David for the exceptional service.

Ky · 10 December 2023