Connells Kingswood reviews in South Gloucestershire

★★★★★ 5/5

Google

Special thanks to George Jenkyn from the virtual viewing to picking up the keys to the property he has been fantastic letting agent, kudos to the team at kingswood they did a very fantastic job and were very welcoming. I will definitely recommend 100%. Thanks guys

Ayomikun · 1 September 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Really pleased with the services offered by Connells. Everyone at Connells were really helpful and always chasing the other party on my behalf through to completion. If you thinking to use Connells for your sale or purchase i highly recommend them. I have also used Aniq Ali for the mortgage services hes gone above and beyond. Thank you to Kim, Ibrahim, Roomana and Aniq. Was pleasure doing business with you and getting my house listed and sold. Absolutely brilliant

Junior · 26 April 2024

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

Huge thanks to George! I got locked out of my house after office hours, and he went out of his way to help me get back in within an hour. Really appreciate it, such kind and friendly service!

Lauren · 15 October 2025

★★★★★ 5/5

Google

Me and my partner have been house hunting for a a few months and nothing was feeling right for what we wanted for our first home together, then I received a call from Connells regarding a property I had inquired about, and I spoke with someone ( iforgot his name now) but He was very professional and arranged a viewing for us, we were a bit nervous at first as we have been let down by the other viewings but they was confident they would find our first home. We actually submitted our application the day after the viewing because we just had the feeling ‘when you know you know’ we couldnt let it go and we haven’t looked back. It was approved/ accepted a few days later. From that point on, Connells was incredibly supportive throughout the entire process, anyone who I spoke to was helpful and guided us through everything, and we never had to chase for updates they always kept us informed with the whole process from start to finish. I Couldn’t recommend them enough to anyone, they really do go above and beyond for you. Thanks everyone at Connell’s kingswood :)

Rhianna · 9 December 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 5/5

Google

I did my mortgage with Aniq and I couldn’t be more grateful. He went above and beyond to get it all done in time so I could move into my first house. As a first-time buyer, he made the whole process smooth and easy for me and helped me feel confident in the choices I was making. He kept me updated and explained the whole process to me clearly and understandably. Excellent customer service, quick on replies and the best advisor I ever dealt with. I will use him next time for sure and highly recommend Aniq to everyone.

Anna · 26 February 2024

★★★★★ 5/5

Google

My property purchase had some cascading and unexpected issues, which you would expect generally; mine was abnormally problematic. Aniq was absolutely brilliant throughout the process, and demonstrated support and determination in being on my side and resolving issues and offering advice in a professional way. Anxiety loomed above me for weeks at the issues that needed tackling, and having someone on side during my first house purchase was an indispensable comfort, with a service given at far greater value that I paid. Thank you Aniq

O.J · 26 February 2024

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I went into connells on the off chance a house I seen on zoopla was still available, I was nervous to go in as you hear some horror stories of how snobby and judgmental estate agents can be.. However Craig was just absolutely lovely and so reassuring. He made me feel much better about my house hunting situation and was far from judgemental in regards to my situation too! Craig really is lovely and kept me up to date throughout the day with each update for the house we were looking at too. We are also going through a tough time with our former landlord and Craig has been nothing but helpful with giving us advice on how to deal with the our former landlord- you've really gone the extra mile while trying to help us secure our new house and also help us deal with our former cowboy landlord. Connells, Craig and Bethan you are truly brilliant and all so lovely and kind! Thankyou so much! Hannah Xx

Hannah · 15 May 2025

★★★★★ 5/5

Google

Leigh visited me a couple of weeks ago to value my property. He was very knowledgeable, friendly and helpful, answering any questions I had. He brought other examples of property valuations and what they sold for, which gave us a really helpful picture to work from. It is clear that the team at Connells are well versed in the properties in the area. I would definitely feel confident selling my house through them next year! Thank you :)

James · 18 November 2025

★★★★★ 5/5

Google

My partner and I had a fantastic experience with connells. They were incredibly professional, responsive and empathetic when our house buying process became stressful. They were fantastic at communicating and connecting everyone within the chain. A really great team!

Sophie · 10 September 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

I first rang up the store and asked for a valuation on my property several months ago due to a divorce, I spoke to a gentleman called Leigh Williams, who was very helpful chap and then came over to the house and talked me through what options I had. This was a very difficult period and it was reassuring that I could trust this young man and he knew what he was talking about. I had two other agents came out who didn't want to know and was more bothered about telling me they were the cheapest! Several weeks past, and regularly Leigh would drop a text and email to see how I was doing and if I needed any help. I then after getting the house ready and de-cluttered put it on with Leigh and it sold to a lovely couple. Thank you for your help and support! Thoroughly would recommend.

Daniel · 10 October 2025

★★★★★ 5/5

Google

I’ve recently purchased a property through Kingswood Connells, which was made to be a pain free process due to the support of the staff. A special thanks to Vandross, as a result of his quick action and insight we were able to secure a property that initially I believed was out of our scope. Throughout the process they were always available to be contacted and helped with driving delays. If I ever find my self using Kingswood Connells again I would reconsider using the associated solicitor, due to limited communication and a lack of drive for progression. As this is not a service Connells directly provides I have not reflected this in the rating.

Daniel · 24 October 2023

★★★★★ 4/5

Google

We recently purchased our property through Connells in Kingswood and use them for our mortgage advisor too. The staff were all friendly and the team who answered the phone were very professional, polite and will always look to sort out your query. I would have given 5 stars however I would have liked our mortgage advisor to check-in with us about the process and if we were happy with the services Connells were providing as we paid for this but never actually heard from them apart from at the end when I contacted them about the Contents and Buildings insurance. Ibrahim Mashuk was brilliant during the whole purchase and I would say he is an asset to Connells!

Ryan · 24 October 2023

★★★★★ 5/5

Google

Kim and everyone at Connells were absolutely brilliant! My situation was quite complex , and Kim was so patient , helpful and professional despite multiple setbacks and complications . The team really did go above and beyond what would normally be required - and on top of this , they got me £10K over what every other estate agents were offering! Really great service - totally recommend! This is a true and personal review , genuinely written by a customer .

Sky · 24 October 2023

★★★★★ 1/5

Google

Didn’t show up to viewing, despite me and my partner being 10 mins early saw the sellers leaving the property for the viewing, Waited 30mins no one arrived. No phone call to let me know they couldn’t make it. Not good enough.

Seb · 10 August 2026

★★★★★ 5/5

Google

Excellent experience with Connells Kingswood. Everyone is very professional and ready to help. Very special thanks for Aniq Ali my mortgage advisor who guided and helped me a lot during this purchase not in hours even out of hours via what's app and emails. Also, I will specially thanks to Ibrahim, Kim and Romana from sales team who made this purchase happened. I will surely recommend other people for their services.

Rose · 26 April 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026