Connells Kingswood reviews in South Gloucestershire

★★★★★ 5/5

Google

Connels has been very helpful to get me a new house in Bristol. I will recommend them to anyone and I will definitely go back to them in the future.

Anthony · 18 November 2024

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

Absolutely helpful staff. Lee, Roshan and Craig were fantastic help!

Jacob · 10 July 2025

★★★★★ 5/5

Google

thank you to team connells kingswood branch kim roomana and all the team excellent corrospondance from each and everyone one of you all would reckonmend you all to any sellers and buyers the best in kingswood by a long shot definetly use you always thanks again terry and gail

Terry · 10 October 2025

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 2/5

Google

From talking with friends it does seem difficult for anyone to find estate agents and solicitors they are happy with. Although individually the staff at Connells always seemed friendly and hard working I found the overall experience very poor. Firstly, it was completely unclear at the start what Connells were charging for their services and took 3 meetings until they disclosed that figure. Connells advertise they can provide a range of services from marketing the property, to mortgage services, to recommended solicitors and insurance products. However, the quality of services provided by Connells recommended partners was awful and I found out that they were often more expensive. It’s hard not to blame Connells for recommending and in some cases insisting we used these people. Throughout our sale Connells often seemed the one least in the know. No one person ever knew how many viewings we had or what people thought. After offer acceptance they never knew the current status or what we needed to do to progress. They never chased people along without me first chasing Connells or offer any advice on how to resolve deadlocks. They did react when I complained and took action but I was disappointed that this was reactive & they took no proactive actions to move the process along, which was in start contract to other estate agents in the chain. They also lost a set of house keys. At the end of our completion process we were told Connells had a “gift box” for us. The gift box was full of advertising leaflets and trial products (e.g toilet cleaner) which clearly Connells were paid to provide by partners. Getting that as a gift box was insulting and showed how little Connells appreciate their customers.

Joe · 24 August 2024

★★★★★ 5/5

Google

I had a great customer service experience when dealing with Connels Kingswood. David kept me updated on the process and everything I needed to know about the flat. I highly recommend Connels to anyone looking for an accommodation. Thank you David for the exceptional service.

Ky · 10 December 2023

★★★★★ 5/5

Google

George was really helpful in helping us progress our tenancy. Information and answers to our questions were provided swiftly and efficiently and we were very happy with the service we received.

Ben · 24 August 2024

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

I had a smooth process of paperwork up to the moving in date to my new apartment…Gorge was really nice and helpful many thanks.

Siduduziwe · 25 November 2024

★★★★★ 5/5

Google

Lovely service. Bought our first house and the service we received from all the team was perfect. Thank you everyone

Sidorela · 10 May 2026

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Google

Really nice people, one of the agent named George helped us(me and my wife) move into our new house without any trouble and talked us through whole process as we didn’t know the process and he helped us alot. Highly recommended 👍👍👍 …

Hammad · 1 October 2025

★★★★★ 5/5

Google

Would like to say a big thank you to Vandross for helping us secure our first property! Vandross showed us around a couple of properties and was always very engaged, helpful and informative - something we haven’t experienced with all estate agents… After looking for our first home for a while, he was able to help us get it across the line with his advice and excellent communication. Thanks Vandross, couldn’t fault your service!

Isabel · 24 October 2023

★★★★★ 4/5

Google

Myself and my partner are first time buyers and felt that connells were the right choice for us. We mostly dealt with Aniq and Ibrahim who were both very helpful. Ibrahim was extremely efficient and professional with every phone call or email exchanged between us. It has been a long time coming due to our first choice of house falling through but we now have our dream home and we can’t thank Connells enough!!

Holly · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026