Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMoving house can be stressful, Spring were there when we needed them most
Everyone knows that moving house can be stressful and uncertain, the team at Spring were there for us when we thought our chain was broke. Spring provided reassurance and practical solutions to fix the chain, at a pace, with openness and transparency. Great service, great team!
The · 31 March 2023
Agent replied · 15 June 2024
Dear The Tubb Family, thank you for taking the time to leave us a review, we are so pleased that we were able to provide you with the right solution and fix your broken chain. The whole team wish you all the very best for the future and thank you again for choosing Spring.
★★★★★ 5/5
TrustpilotGreat to work with
I had fantastic communication throughout, all my questions were answered quickly and honestly and helped with a smooth transaction!
Scarlett · 28 March 2026
Agent replied · 31 May 2026
Great to hear this feedback Scarlett, thanks so much for taking the time to leave us a review and sharing your experience with us.
★★★★★ 5/5
TrustpilotFrom my first call to Spring all my…
From my first call to Spring all my questions and concerns were answered clearly and professionally by Paul and the team at Spring.
Lisa · 1 August 2024
Agent replied · 23 August 2024
Dear Lisa Thank you for taking the time to review your experience with Spring. We wish you well in your new home Paul & the Spring team
★★★★★ 5/5
TrustpilotWe have recently sold our house to…
We have recently sold our house to Spring but are yet to complete due to awaiting our vendor finding a property. We are finding the whole process is being dealt with very satisfactorily. Hannah has been very professional and efficient so far and always “goes the extra mile” to deal with any queries.
Paul · 14 April 2022
Agent replied · 15 June 2024
Dear Paul,Thankyou so much for your review. We strive to be efficient and professional at all time, putting our customers at the heart of what we do. Hannah is a true asset to Spring and we are glad you were happy with the service she provided.Kind regards
★★★★★ 5/5
TrustpilotStress-Free Solution for My Buyers
I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great communication and a smooth turnaround. They were also incredibly accommodating, offering a license to occupy so the buyers could move in stages rather than rushing everything in one day. Fantastic service all round. I’ll definitely be recommending Spring to future clients!
KB · 25 July 2025
★★★★★ 5/5
TrustpilotApplication was handled in a timely and…
Application was handled in a timely and professionally manner, with good communication to all parties leading to an offer being accepted by our client
Pen · 20 May 2024
Agent replied · 15 June 2024
Dear Penny Thank you for the feedback, we look forward to working with you again in the future The Spring Team
★★★★★ 1/5
TrustpilotDo not recommend!
Spring Move promised an experience different to the other quick sell companies and failed to live up to their claims.
Connor · 11 February 2026
Agent replied · 31 May 2026
Thank you for taking the time to share your feedback, Connor.
We’re sorry to hear that your experience did not meet your expectations, particularly at such a time-sensitive stage in your onward move.
After an internal review, we believe our team did their best to assist you with your home sale, including contacting your chain, but given your circumstances and requirements, a Spring Sale would have been unlikely to work. Usually, we can negotiate with chains to improve the offer, in exchange for the chain staying intact, which in the case of your chain we were unable to do.
Ideally, if we had known this at the outset, we would have declined to make an offer. We have notified the referrer in this case to include more info on the chain going forward to avoid this situation in the future.
Spring’s Chain Repair service is ideal for customers who prioritise speed, certainty, and a guaranteed sale and our pricing reflects the risk and costs of delivering that outcome for our customers. We are transparent that our service may not work for everyone. We are very sorry we weren’t able to help you secure your onward move on this occasion. We wish you all the best with your home sale.
★★★★★ 1/5
TrustpilotIf you are using them to buy your home…
If you are using them to buy your home ignore the reviews from Estate Agents and House Builders, they are irrelevant to you. Just look at what the people selling their home say.They are no different to other webuyanyhouse companies, they get a valuation for what your house would sell for in 2-4 weeks then offer you 80% of that. If you are absolutely desperate, they could help you out, otherwise, avoid.Further, RICS surveyor they sent didn't even offer to take his shoes off after trapesing around a muddy garden on a wet winter's day. Zero respect for the house he is valuing.
Steve · 6 December 2023
Agent replied · 15 June 2024
Dear Mr Day Thank you for your feedback. Using our robust pricing process, that combines our underwriting tools, valuations from an independent RICS surveyor, two estate agent’s valuations, combining both 4-6 week & 6, 12-week valuations, property comparison algorithm, length of time on the open market and local market conditions we strive to deliver the best possible prices for our customers. We know a Spring Sale does not suit everyone and I am sorry on this occasion the offer didn’t work for you. We are fully transparent when explaining how an offer price has been reached and that it includes the peace of mind of a guaranteed sale, the ease, speed and convenience of the process along with the Spring price promise for additional reassurance of our fair pricing. I apologise for your experience with the surveyor, I will be providing feedback to prevent this happening again. We wish you all the best with your home sale and should you wish to discuss your offer further, please get in touch, I would be happy to assist in any way I can. Kind regards Liz Chambers Head of Customer Experience
★★★★★ 1/5
TrustpilotSpring used selected deliberately lowest prices
Spring used two estate agents to price our property, but only quoted the one with the much lower price. The Chartered surveyor they sent told us he was only assessing condition not value, yet Spring got a value from him, where he had not noted any of the extensive green credentials, ASHP, passive design, large floor area, air conditioning, rainwater harvesting, all in a very short visit, yet went on to refer to 4 properties that only had nearby range 6 miles in common, except for one house, 40% smaller floor area, old build, more rural and no local services, shop, pub, school etc. The one exception was a house of similar size and price as ours coming out £145,000 lower price 25% lower than the last estate agent.
Nick · 6 December 2023
Agent replied · 15 June 2024
Dear Mr Ferrari Thank you for your feedback. We strive to deliver the best possible prices for our customers, and, on this occasion, we are sorry we could not meet your expectations. I have fully investigated your case and can confirm our pricing process was adhered to fully. An in-depth process that combines our underwriting tools, valuations from an independent RICS surveyor, two estate agent’s valuations, property comparison algorithm, length of time on the open market and local market conditions. We are fully transparent when explaining how an offer price has been reached and that it includes the peace of mind of a guaranteed sale, conveyancing costs, the ability to move within 7 days and our Spring price promise for additional reassurance of our fair pricing. We know a Spring sale does not suit everyone, and we are sorry that this offer didn’t work for you. We wish you all the best with your home sale and should you wish to discuss your offer further, please do get in touch, I am happy to help in anyway I can. Kind regards Liz Chambers Head of Customer Experience
★★★★★ 5/5
TrustpilotExcellent service from Spring
Excellent service from Spring. Extremely professional and yet friendly people to deal with. Fantastic communication at all times. Would 100% recommend.
Mrs · 31 January 2026
Agent replied · 31 May 2026
Thank you so much for your kind words for our team Mrs A - what a lovely review for us to receive. Thanks again for taking the time to share your positive experience. Sending best wishes from Paul, Harnish, Michael and everyone else here at Spring, we wish you many years of happiness in your new home.
★★★★★ 5/5
TrustpilotGreat communication
Great communication, lovely to deal with. Hope this is the start of a long standing relationship with your company.
Gail · 16 February 2026
Agent replied · 31 May 2026
Thanks for taking the time to leave to leave a review Gail, we are very pleased you had such a positive experience with us. Thanks again for your feedback, and yes, here's to the start of a long standing relationship. Wishing you all the best.
★★★★★ 4/5
TrustpilotAll process from start to end with NPT…
All process from start to end with NPT was easy. 5* rating for the customer service, information flow and whole purchase process. Thanks to Dan and other team members for making things much easier for me. 4* rating is for the price I've received which is obvious.I recommend NPT for a quick sale but be flexible with price.
Jitendra · 10 September 2020
Agent replied · 15 June 2024
Dear Jitendra ji,Many thanks for your kind feedback and praise for our customer service . We are investing in acquiring robust data about the property at early stage of customer enquiry, to arrive at more accurate valuation of the property, and try to provide higher % of the value to potential vendors. We are constantly learning and assure you that we aim to continue improvements.Best regards,
★★★★★ 5/5
TrustpilotA positive experience
My experience with Spring was very positive, with excellent communication throughout. Selling my home through Spring has allowed me to move forward with buying the property I wanted.
Sharon · 6 February 2024
Agent replied · 15 June 2024
Dear SharonThank you for your review, we are so pleased that we could help you move and wish you all the best in your new home.The Spring Team
★★★★★ 5/5
TrustpilotGreat Experience
Very smooth and quick process. Paul was always in the background if we needed anything but was not pushy.
M · 2 July 2024
Agent replied · 23 August 2024
Dear George & Margaret Thank you for taking the time to review your experience, we are so pleased we could help you and wish you well in your new home. The Spring Team
★★★★★ 5/5
TrustpilotExcellent team
Excellent team - Always responsive and professional, we couldn't ask for anything more. They do what they say. Totally recommended.
Andrew · 19 January 2026
Agent replied · 31 May 2026
Thanks Andrew, delighted to hear your feedback! Thanks for taking the time to leave us a review and wishing you all the best.
★★★★★ 5/5
TrustpilotI sold several buy to let properties…
I sold several buy to let properties with NPT, (now spring). Darren was open, clear and transparent from the start. We used the assisted sale product which I have used previously with them; they delivered on every aspect of the contract both financially and to realistic timescales. Thank you.
Charles · 21 December 2021
Agent replied · 15 June 2024
Dear Charles, Thank you for your kind feedback. At Spring we strive to deliver the best possible customer experience with open, clear and transparent communication throughout the whole process. We are delighted that you found this to be the case. This is an experience which matches our values. Best Regards,
★★★★★ 3/5
TrustpilotWe bought our new property from Spring…
We bought our new property from Spring and have now moved into the property. They themselves purchased the property from a vendor who wanted a quick sale. The buying process was relatively smooth however we did wait a long time for Spring's original purchase to go through before we could start our own purchasing process. I understand the company cannot inspect the homes that they purchase and sell on however it would be an idea for them to send in a cleaner for all the properties they purchase as ultimately they are the vendor that the onward seller buys from. The property we have purchased from Spring in parts has been left absolutely filthy including mouldy plates and cutlery in the dishwasher! We understand the property is sold as seen however we expected it to be relatively clean and empty
Emma · 15 August 2023
Agent replied · 15 June 2024
Hi Emma, thank you for taking time to review your experience with Spring. We are committed to providing an excellent end to end customer experience and getting customer insight is essential. We will be looking into what changes can be made going forward. Please feel free to contact us directly if you wish to discuss this in more detail. The Spring Team
★★★★★ 5/5
TrustpilotResponsive and Helpful
George · 5 May 2026
Agent replied · 31 May 2026
Thanks for your review George, and for your kind words for Samson and the team. Delighted to hear your feedback and that we could always assist when you called. Thanks again for sharing your experience. Wishing you all the best.
★★★★★ 5/5
TrustpilotSmooth transaction from Start to…
Smooth transaction from Start to finish. Quick valuation and great communication throughout.
Debra · 9 February 2026
Agent replied · 31 May 2026
Great to hear your feedback Debra, we very much appreciate you taking the time to leave us a review. Thanks again for choosing Spring.
★★★★★ 5/5
TrustpilotHighly effective communication and regular updates
My primary point of contact at Spring has been Marcus. He has gone the extra mile to provide regular updates, and always communicates clearly and with transparency.
Craig · 19 September 2023
Agent replied · 15 June 2024
Dear Craig, thank you for sharing your Spring experience. I am glad to hear that Marcus was able supported you with Spring JourneyBest wishesThe Spring Team
★★★★★ 4/5
TrustpilotEasy but expensive
Service was good, the valuation of the house seemed fair and Spring were transparent about their offer. You would need to have a good reason to accept the discount though to want to go ahead
John · 21 January 2023
Agent replied · 15 June 2024
John, thankyou for your review of the service you received from the team at Spring. Spring offers a guaranteed offer for your home and we can complete on the sale within as little as 7 days. We also will pay towards your legal fees, and allow you to remain in the property for up to 14 days post completion, to make your onwards move as stress-free as possible.
★★★★★ 5/5
TrustpilotMoving home made easy!
Spring have enabled my partner and I to secure our dream home with none of the stress and worry that is inevitable with a private sale. Shah has been both professional and friendly and made the process so easy. I would have no hesitation in recommending a home part exchange with Spring.
Nick · 19 February 2024
★★★★★ 5/5
TrustpilotStraightforward information and quick…moving quickly
Straightforward information and quick decision so please with the service
Anne · 17 February 2026
Agent replied · 31 May 2026
This is great to hear Anne, many thanks indeed for taking the time to leave us a review. Wishing you all the best and thanks again.
★★★★★ 5/5
TrustpilotWe have experienced professional service
We have experienced prompt service, helpful advice and support.
Geoff · 25 February 2026
Agent replied · 31 May 2026
Great to hear your feedback Geoff, we very much appreciate you taking the time to share your experience. Wishing you all the best and thanks again for choosing Spring
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