Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEfficient service from Spring. From the first contact from Spring via…
From the first contact from Spring via Paul Martin, our dedicated contact, Spring were quick, precise and offered a fair market price for our property to enable us to go on and complete our purchase smoothly with no delays.
Martin · 2 October 2024
Agent replied · 24 December 2024
Thank you for leaving us a review Martin, we are delighted our service allowed you to move forward with your new property. Wishing you every happiness in your new home and thanks again for choosing Spring.
★★★★★ 4/5
TrustpilotNot a completely "joined up" process
Not a completely "joined up" process. There was a fairly major error which I had to "heads up" and worries were raised about exchanging contracts and fulfilling the agreed completion date. Responses were otherwise prompt and friendly and the purchase completed on time despite the raised anxieties. Now waiting to see whether there will be the hoped for bonus from selling on at a higher price than so far received!
Customer · 8 August 2022
Agent replied · 15 June 2024
Dear Peter, thankyou for your feedback. I understand that there was miscommunication with the agent where your property was resolved, we apologies for this and am glad that we have rectified this for you. We have put extra checks in place within our process to ensure this does not happen in future. Our Spring Price Promise, gives our customers peace of mind and assurance that our valuation is correct, however if it does sell for a higher price we will be transparent and provide you a with a profit share.Thankyou for choosing Spring to sell your home, the whole team wish you all the best for the future!
★★★★★ 5/5
TrustpilotI spoke to Sharon Daly several times…
I spoke to Sharon Daly several times with regards to our property, I found her very friendly and extremely helpful. Very good communication and explanation of the process, She answered all my questions very professionally and informatively.Although our accepted offer on the new property was subsequently declined by the vendor and did not proceed with Springs offer, I was very impressed with the operation and will definitely use Spring in the future should we get an offer accepted.
Paul · 22 May 2021
Agent replied · 15 June 2024
Dear Paul,Thank you for your kind feedback.We are delighted that you found Sharon to be extremely helpful, professional, informative and friendly. This is an experience which matches our values.Please do contact us in the future if your situation changes.Best Regards,
★★★★★ 5/5
TrustpilotHaving been dealt with Spring on behalf of my MiL
Having been dealt with Spring on behalf of my MiL I found them extremely helpful with my list of questions as as you can imagine when dealing with sales on behalf of a third party it can be confusing. Very helpful & professional
Angela · 21 May 2024
Agent replied · 15 June 2024
Dear Angela Thank you for taking the time to review your experience with Spring. We look forward to working with you again in the future The Spring Team
★★★★★ 4/5
TrustpilotI have recently sold my house to Spring…
I have recently sold my house to Spring and the transaction was dealt with by Rebecca Young, a Senior Buyer. I found the whole process was dealt with very satisfactorily. Rebecca was very professional and efficient and always “went the extra mile” to deal with any queries. She even made herself available outside normal office hours on occasion and I found she has a good sense of humour which always helps !
Andrew · 15 June 2021
Agent replied · 15 June 2024
Dear Andrew,Thank you for your kind feedback.We are delighted that you found Rebecca to be professional, efficient and willing to go the extra mile. This is an experience which matches our values.Best Regards,
★★★★★ 5/5
TrustpilotShah - Property Advisor
Shah has been really helpful with starting the process and efficiently contacting our customers to do a valuation and assessment on their respective home, he has made them feel at ease.
Aiden · 14 October 2024
Agent replied · 24 December 2024
Thanks for leaving us a review and sharing this feedback Aiden, great to hear Shah was able to help your customers feel at ease and move forward with their property sale. All the best.
★★★★★ 5/5
TrustpilotRebecca has been excellent has…
Rebecca has been excellent has communicated almost everyday up until exchange, in a language that I can understand. Thoroughly recommend using Rebecca again. When she first contacted me, she explained what Spring Move was about the whole process and exactly what would happen, nothing was too much trouble for her. I am sure that Rebecca and I will continue to chat until I move into my new build.
Miss · 21 December 2021
Agent replied · 15 June 2024
Dear Janet,Thank you for your kind feedback. At Spring we strive to deliver the best possible customer experience with absolute transparency and top draw communication. We are delighted that you found Rebecca to have excellent communication. This is an experience which matches our values. Best Regards,
★★★★★ 4/5
TrustpilotSpring took the pressure off me dealing…
Spring took the pressure off me dealing with the Estate agent on my behalf. They kept track of all involved in the chain and kept me informed all the way.
Gill · 25 March 2026
Agent replied · 31 May 2026
Thanks for taking the time to leave us a review Gill. Great to hear this feedback, we are so glad we could help. Wishing you all the best - thanks again for choosing Spring.
★★★★★ 5/5
TrustpilotGood experience - would recommend
I recently engaged with spring to sell a property and from the very start, they were engaged, quick to respond, and most surprisingly the process was followed without problem from start to finish. Overall it was a very simple, smooth experience and I would not hesitate to use them again. I'd like to thank Marcus, Hannah and the spring team for delivering a service that surpassed my expectations.
Chris · 19 November 2021
Agent replied · 15 June 2024
Dear Chris,Thank you for your kind feedback. We at Spring strive to deliver a stress free customer experience with absolute transparency, support and great communication throughout. We are delighted that Marcus and Hannah surpassed your expectations. This is an experience which matches our values. Best Regards,
★★★★★ 5/5
TrustpilotGreat Experience
As an agent this has been a great way to help our vendor get in the position he needed to be within a good time frame. Thank you to the team for all your help
Lauren · 5 February 2026
Agent replied · 31 May 2026
Delighted to hear that we could get your vendor in the position he needed. Thanks so much for taking the time to leave us a review and we look forward to helping more of your vendors in the future. Thanks again Lauren.
★★★★★ 5/5
TrustpilotGreat communication and quick process…
Great communication and quick process enabling me to secure my next property. All staff were knowledagable and happy to help with any questions. Martin was my dedicated advisor and helped with answering any questions I had.
LESLEY · 24 August 2025
★★★★★ 5/5
TrustpilotPainless process more than meeting our expectations
Spring Move provided a painless experience as we didn’t feel pressurised or harassed. The price offered on our previous house seemed fair given the market conditions and this enabled us to move on at a speed we could not have managed in the normal system of buying and selling. The flexibility offered by the two week period for moving out was essential for us as our removal company couldn’t accommodate our target date for removal on completion. We avoided estate agents fees and didn’t have to concern ourselves with the whims and viewing preferences of every prospective buyer. We were in a position to strongly negotiate with the Vendor of our new property as we were effectively a cash buyer.Our dedicated property advisor, Shah was always available, polite and extremely helpful. The Assessor, Dan was equally helpful and knowledgeable.We would recommend Spring Move to anyone wishing to move quickly in the present uncertain market.
Finnlander · 10 October 2023
★★★★★ 5/5
TrustpilotFantastic service to fix last minute problems
Fantastic service to fix last minute problems. Worked with me to make it as strong as possible to eliminate huge disruption. Friendly and informative from start to finish.
A · 19 March 2026
Agent replied · 31 May 2026
Thanks so much for your review and kind words for the team Andrew. Delighted to hear we could help and our service helped fix last minute problems. Look forward to assisting you and the Allen & Harris team in the future, thanks again.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, great communication, helpful and polite. Up front with what they could offer and did as they promised, would definitely recommend and use them again
Ms · 25 March 2026
Agent replied · 31 May 2026
Thank you for your kind words Ms Davies, we really do appreciate you sharing your feedback and overall experience. Delighted to hear you would recommend us and also use us again - great news, we are always here if you need any further assistance. Thanks again for choosing Spring, wishing you all the very best.
★★★★★ 5/5
TrustpilotSamson Lyndon
Brilliant experience with Sam. Made the whole process easy and always came back to me with updates within timely manor!
Abi · 8 May 2026
Agent replied · 31 May 2026
Great to hear this lovely feedback Abi - thanks for taking the time to share your experience and delighted to hear how easy you found the whole process. Thanks again
★★★★★ 5/5
TrustpilotShah Hyder made our experience with…
Shah Hyder made our experience with Spring a very positive one , making us more than satisfied with the level of service he provided.He is very proactive and very straight talking.We will defiantly be using Spring again for future PX deals.
Deborah · 14 December 2023
Agent replied · 15 June 2024
Dear Deborah I am so pleased your experience with Spring was a positive one, looking forward to working with you again in the future Kind regards Liz Chambers Head of Customer Experience
★★★★★ 5/5
TrustpilotSpring did exactly what they promised
Spring did exactly what they promised.A speedy, efficient & friendly service. Eliminating the stress& anxiety of going down the estate agent route
Sue · 9 April 2026
Agent replied · 31 May 2026
Wonderful to hear this feedback Sue, thanks for sharing your experience with us. Glad we could eliminate the stress and anxiety for you - that's what we are here for. Hope you are doing well in your new home, we wish you many years of happiness.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service, Shah and the Spring team were excellent.Very fast and efficient, they did everything they said they would do within the timeframes. I would highly recommend Spring if your looking to Part exchange your house. Tim Spouge Managing Director Bellrose Homes.
Mr · 15 November 2023
Agent replied · 15 June 2024
Dear Tim We look forward to working with you in the future Regards The Spring Team
★★★★★ 5/5
TrustpilotGreat service and a really fast response time.
Great service and a really fast response when dealing with questions and requests. A pleasure to work with.
Gavin · 4 May 2026
Agent replied · 31 May 2026
Super to hear this feedback Gavin, thanks for taking the time to leave us a review. A pleasure to work with you too, thanks again.
★★★★★ 5/5
TrustpilotThank you Shah for being so helpful to…
Thank you Shah for being so helpful to go through the process, which is new to us, and making it smooth so far. Hopefully it all goes well to completion but so far Shah has been excellent and we would recommend enquiring / using Spring.
NS · 2 August 2023
Agent replied · 15 June 2024
Thank you for your review of the experience you have had with Spring. We are delighted to be able to support you through this process and the onward journey to completion. Kind regards Shah & The Spring Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Fast response, supportive all the way and also offered above the average for this type of sale.We also liked the fact if they sell the house above a certain amount then they will give you 80% of the extra they receive. Sharon was amazing with her support answering any questions we had throughout the process going the extra mile
Martin · 18 November 2021
Agent replied · 15 June 2024
Dear Martin,Thank you for your kind feedback. We at Spring strive to deliver the best possible customer experience with absolute transparency, support and great communication throughout. We are delighted that you found this to be the case with Sharon and that she was willing to go the extra mile. This is an experience which matches our values.Best Regards,
★★★★★ 5/5
TrustpilotI was recently involved in negotiations…
I was recently involved in negotiations with Spring on a new home property purchase. I dealt with Shah Hyder during the negotiations and he provided a very efficient and professional service that resulted in a property deal on one of our new homes sites.
Paul · 2 August 2023
Agent replied · 15 June 2024
Dear Paul, thank you for taking the time to share your experience with Spring. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThank you
Thank you for your kind instructions to market the above property. It took a little while to sort out having the keys but from the property going live on the market on 1st February and agreeing a sale on 6th February to complete today , 12th April, just over 9 weeks!! And with 3 in the chain.It has been a pleasure working with Spring and Amanda-Jayne has kept me updated throughout.Thanks again and I hope we can work with you again.
Julie · 12 April 2024
Agent replied · 15 June 2024
Dear Julie Thank you for taking the time to review your experience with Spring, we look forward to working with you again in the future The Spring Team
★★★★★ 5/5
TrustpilotEfficient Service
This is the second time we have worked with Spring and Michael Ogden has always been superb. Hoping we can work with them again in the future
Elliot · 5 July 2024
Agent replied · 23 August 2024
Dear Elliot Thank you for taking the time to review your experience with Spring. We look forward to working with you again in the future. The Spring Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
